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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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Excellent!
July 9, 2018

Excellent company to deal with.
Great website which showed you the correct item, the manual to fit and use it and even a video showing you how to change the part.
The item came within a day or so.
Ive bookmarked the company on my computer as Id look here first every time I need a new part.
Excellent!

Date of experience: July 9, 2018
GB
1 review
0 helpful votes
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My order was delivered quickly and I am very happy with the quality of the product provided. It was just as advertised.

Date of experience: July 9, 2018
GB
1 review
0 helpful votes
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10/10!
July 9, 2018

Products purchased 10/10; product delivery was compromised by dxfreight.co.uk - but not really a major issue.

Date of experience: July 9, 2018
New York
1 review
0 helpful votes
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Very rapid, straighforward service with sufficient communication. Great product quality too (an air compressor) even though it was bottom of the range. Recommended.

Date of experience: July 8, 2018
GB
1 review
0 helpful votes
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It's our first time of purchasing from SGS
It was desparat as our equipment failed
They had the right tool right price next day delivery yeh right low and behold 12 midday it arrived the next 4hrs it was in use

Date of experience: July 8, 2018
GB
1 review
0 helpful votes
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This an excellent piece of kit, dont be fooled by the low price in to thinking that this is going to be a cheap, flimsy item. Its sturdy and well made and would be easily at home in a professional garage as it is in the garage at home. 5 star kit

Date of experience: July 8, 2018
GB
1 review
0 helpful votes
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Value for money and next day delivery make SGS one of the best. They are always the first place I visit when I need equipment.

Date of experience: July 8, 2018
GB
1 review
0 helpful votes
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Ordered a big tool trolley, arrived in good time, rather difficult to get into garage but the delivery guys were great. Pleased with both price and quality.
Refreshingly the delivery guys did ring up 1hr before delivery which meant I could get things organised.

Date of experience: July 8, 2018
GB
1 review
0 helpful votes
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Was good to deal with a proper retailer for a change. They know their product and can give expert advice, all in a friendly manner. The products are good value and their delivery was excellent.

Date of experience: July 8, 2018
GB
1 review
0 helpful votes
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Great Service
July 8, 2018

I recently ordered some gas struts. Unfortunately i ordered the wrong size. These were replaced for me hassle free and i wasn't forced top pay a restocking fee just had to pay for the collection and delivery of the new struts. Hassle free and very fast service.

Date of experience: July 8, 2018
GB
1 review
0 helpful votes
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Purchased a strimmer and a generator, strimmer for a friend & generator for me, both seem very good, have not used either for any length of time, only time will tell if products are satisfactory.

Date of experience: July 7, 2018
GB
1 review
0 helpful votes
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Excellent service with next day delivery, good quality and value on own branded tools and equipment, with a no hastle replacement if anything is damaged on delivery as had a faulty manifold on a commpressor, I sent in a picture of the fault and spoke to a very helpful member of the service team and the replacement part was with me within two days, brilliant service.

Date of experience: July 7, 2018
GB
1 review
0 helpful votes
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Brilliant service, quick delivery, compares equally if not better with the competition. I am currently training as a cabinet maker and this draw can be used to store expensive tools safely. The tool chest is not just for mechanics! Thank you SGS. Well done on a great product.

Date of experience: July 6, 2018
GB
1 review
0 helpful votes
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Excellent!
July 7, 2018

Have so far bought 2 compressors, trolley jack, axle stands and tool chest from SGS, all excellent quality and brilliant service.

Date of experience: July 6, 2018
GB
1 review
0 helpful votes
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SGS Engineering is a company who I've dealt with in the past they make great tools at an affordable price, they have a great backup team should there be a problem.

Date of experience: July 6, 2018
Washington
1 review
0 helpful votes
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DISAPPOINTED
July 7, 2018

As a loyal customer owning a substantial amount of equipment procured from SGS, I have always been positive about all my experiences with them, but especially when things go wrong.
I believe its how you retrieve the situation that counts, sadly on my latest experience I felt i was given a bit of a run around.
SGS admitted they had never encountered a problem like the one I experienced before, which was my petrol brush cutter failing to revolve, after changing the head, so perhaps there were mitigating circumstances.
It was just that i was continually sending videos and pics of the offending product, which in the end I ended up resolving myself.
In SGS defence they did attempt to sort out the issue by providing a trimmer head (foc) but this did not work out.

Date of experience: July 6, 2018
GB
1 review
0 helpful votes
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Great service
July 7, 2018

Great service, good website and easy to use, found item we needed and ordered. Fast delivery, item as stated, fits great. Happy to recommend.

Date of experience: July 6, 2018
GB
1 review
0 helpful votes
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SGS Engineering
Great communication
Fast delivery
Great prices
Would definitely recommend
Will use again.

Date of experience: July 6, 2018
GB
1 review
0 helpful votes
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Very prompt service the tool cabinet is very well made draws run smoothly and close with a definite movement wheels are large and move the cabinet around easily. I am very pleased with the cabinet I would thoroughly recommend SGS engineering and I am sure I will be a returning customer in the future.

Date of experience: July 6, 2018
GB
1 review
0 helpful votes
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Gas struts
July 7, 2018

Ordering was efficient and goods arrived very quickly, fitting was explained in a colour printed instruction page... very welcome

Date of experience: July 6, 2018