Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SGS

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SGS?
grey stargrey stargrey stargrey stargrey star

SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow phil r.
Unfollow phil r.
Share Review
Report Review

Excellent communication regarding order, delivered the following day on time. The toolbox was as described, very good value for money.

Date of experience: July 20, 2018
GB
1 review
0 helpful votes
Follow marley C.
Unfollow marley C.
Share Review
Report Review

Great Service
July 20, 2018

Had to find out a few very discreet products for replacement and the help we received to source these was first class, great help!

Date of experience: July 20, 2018
GB
1 review
0 helpful votes
Follow Matt A.
Unfollow Matt A.
Share Review
Report Review

Great Quality
July 20, 2018

Fast delivery, well packaged and quality product for the price. Easy to set up and will be back to buy more.

Date of experience: July 20, 2018
GB
1 review
0 helpful votes
Follow Kevin J.
Unfollow Kevin J.
Share Review
Report Review

Super fast delivery and great communication. They did everything they said they would which is all you want really! Yes I could get same item a little cheaper but not with the same service and next day delivery that this company supplied.

Date of experience: July 20, 2018
GB
1 review
0 helpful votes
Follow Philip S.
Unfollow Philip S.
Share Review
Report Review

My Skoda Superb needed new tailgate struts. Excellent service both in terms of my initial phone enquiry and identifying the exact part I needed and SGS were swift in the fulfilling of my order and delivery next day.

There are seemingly cheaper alternatives but from my experience go straight to SGS. I first used a German company that misleadingly gives the impression they are a British company - USELESS! The struts they supplied were clearly the wrong ones for my car but they inisted they were the correct ones.

In short I wasted my money.

Should've gone to SGS first!

Date of experience: July 20, 2018
GB
1 review
0 helpful votes
Follow Sarah A.
Unfollow Sarah A.
Share Review
Report Review

Great supplier
July 20, 2018

Excellent supplier - delivered exactly when promised and goods of a high quality. Will soon be returning to purchase more!

Date of experience: July 20, 2018
GB
1 review
0 helpful votes
Follow Gautam S.
Unfollow Gautam S.
Share Review
Report Review

Hello Laura and the whole team at SGS,

I would like to take this opportunity to thank you for sending me the video regarding the trimmer line.

I did struggle trying to follow the instructions in the owners manual, thus wasting a whole pack of line.

I have heard about the after care and customer service after sales but you lot have set a new president to that.

Your service is simply exemplary and a true definition of after sales service.

I shall certainly recommend your company to my family and friends for all their garden tools needs.

I thank you once again for making my life easy

Gautam Sheth

A very satisfied customer

Date of experience: July 20, 2018
GB
1 review
0 helpful votes
Follow Roy L.
Unfollow Roy L.
Share Review
Report Review

Excellent service
July 20, 2018

My order was placed Monday evening delivered Wednesday afternoon and I am very happy with the service and quick delivery, would recommend them

Date of experience: July 19, 2018
GB
1 review
0 helpful votes
Follow Mark M.
Unfollow Mark M.
Share Review
Report Review

Great product, super-fast delivery, customer service excellent. WILL be using SGS for ALL my compressor / air tools from now on...
It make a very pleasant change these days to receive SUCH good service, from simple intuitive on-line ordering, to receiving a QUALITY product, on time as scheduled.
Thanks all at SGS

Date of experience: July 19, 2018
GB
1 review
0 helpful votes
Follow Sion H.
Unfollow Sion H.
Share Review
Report Review

Highly efficient company to deal with, no messing quick delivery. Good products as described. I will be buying more from this company!

Date of experience: July 19, 2018
GB
1 review
0 helpful votes
Follow Kevin B.
Unfollow Kevin B.
Share Review
Report Review

20 ton floor press puchased because out 6 year old cheapo Clark unit finally died. Always nervous about buying stuff on the internet, but really happy with the quality of this machine. It will certainly last 20 years from what I can see.

Date of experience: July 16, 2018
GB
1 review
0 helpful votes
Follow Sandra L.
Unfollow Sandra L.
Share Review
Report Review

SGS Strimmer
July 14, 2018

Good quick service from SGS. Strimmer arrived next day, have used it and please with it does the job.

Date of experience: July 13, 2018
GB
1 review
0 helpful votes
Follow Phil m.
Unfollow Phil m.
Share Review
Report Review

Simple and easy ordering from the SGS website. Good detail of products so you actually know what you're buying!
Transaction enhanced with good electronic confirmation of order and espatch and tracking of item til it reached my door. All that you want from a distance seller. Well done the team!

Date of experience: July 12, 2018
GB
1 review
0 helpful votes
Follow Stephen K.
Unfollow Stephen K.
Share Review
Report Review

Fabulous
July 13, 2018

I ordered the 52cc brush cutter, next day delivery. Arrived on time, easy to set up, used the following day, cut through very tough brambles and long grass with ease. Highly recommend this company and from previous reviews, was the reason I bought this great piece of kit, and at a fab price. Next day delivery was free! Cant beat that with a big stick!
To everyone at SGS, Thankyou.
Steve k

Date of experience: July 12, 2018
GB
1 review
0 helpful votes
Follow Rita L.
Unfollow Rita L.
Share Review
Report Review

Excellent service.
July 13, 2018

Excellent service bought a SGS strimmer unfortunately part of the harness missing, but emailed and was sent a new one the following day. Much appreciated, excellent service.

Date of experience: July 12, 2018
GB
1 review
0 helpful votes
Follow Fiona D.
Unfollow Fiona D.
Share Review
Report Review

Brilliant company
July 13, 2018

Bought a product from this company and it arrived in great time.
We had to contact customer services regarding a slight problem, and after a couple of emails to customer service team, they helped fast and efficiently with our problem.
Fabulous commitment to their customers... Will certainly use them again.

Date of experience: July 11, 2018
GB
1 review
0 helpful votes
Follow Jason S.
Unfollow Jason S.
Share Review
Report Review

First time customer
July 13, 2018

First time using SGS via their eBay store.

Great service good communication and very quick delivery.

I would happily use this seller again.

Many thanks.

Date of experience: July 11, 2018
GB
1 review
0 helpful votes
Follow Des S.
Unfollow Des S.
Share Review
Report Review

Excellent Service
July 13, 2018

Excellent service and excellent quality product. Placed and order for 3 Ton rachet axle stands which were delivered next day.

Date of experience: July 11, 2018
GB
1 review
0 helpful votes
Follow Eric C.
Unfollow Eric C.
Share Review
Report Review

Service and goods.
July 10, 2018

Placed an order for a compressor, it was delivered in two days. At present have not used it but it looks impressive and of quality.

Date of experience: July 9, 2018
GB
1 review
0 helpful votes
Follow Graham S.
Unfollow Graham S.
Share Review
Report Review

Good website. Very easy to navigate and to find what you want.
Easy to order. The check-out process is very straight forward and fast - I always like sites which use PayPal as it is quick and secure.
Very fast despatch & delivery. I was really impressed at getting confirmstion of despatch on a Sunday! I also got tracking updates and an hour delivery slot - I got my package at 8am on Monday.
Brilliant!

Date of experience: July 9, 2018