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SGS Reviews Summary
The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.
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Professional pleasant service superb item will definitely use again as easy and quick to do business with well worth 5 stars
Stunning service from this company, delivery of a bulky item in less than 24 hours!
Excellent product too.
The first time we have used SGS for engineering products, recommended by colleagues, and not disappointed - a very prompt and efficient service, and the goods as delivered where exactly what we expected and at a very reasonable price. We'll definitely be using them again for more products
Easy to use website and great service from start to finish, Great quality goods and would highly recommend
Item arrived at arranged time slot, website and online ordering worked with no problems. Purchased item good value for money. Will use SGS again.
Service, product, and communication couldn't have been better. Fast efficient delivery, a minor problem sorted immediately, a technical question answered by return. I would defiantly use again and recommend to others
Very easy ordering, good website for what Your looking for can be filtered. Fast despatch & delivery 5*, brought 2 tonne low access trolley jack +case & 4× 4 tonne axle stands, must admit jack smaller than antecipated, but lifts cars ok, case very poor quality, struggled to fit in case, then securing log broke off after about 4 uses & rubber on lifting beam split on first use as well as optional extra rubber pads on stands split in half when supporting vehicle on sill jacking points, but a good product for price, but if looking for regular use would consider maybe a pricier option.
Ordered pm one day received following afternoon. Good tool, Reasonable price, Excellent service and speed of delivery. Thanks to all at SGS.
5 out of 5 brilliant service kind and supportive a lot of companies need to take note good quality stuff for a very affordable price I can't wait to use the equipment very happy kind regards frank I've already told friends to shop her
First class -- product, value for money, communication, and delivery,
Could not be bettered. Would highly recommend, and will be back as a customer. Thanks very much.
Easy to navigate website, find the product I was looking for, and purchase. Georgina kept me up to date with the delivery date and a well packaged, undamaged, quality product was delivered which should last for many years. Very impressed... as were all my friends and neighbours.
My item arrived as arranged, no dents or scratches. Very pleased with purchase. Will happily use SGS again.
First time I have used SGS and based on the experience I'll be back.
Good communications, spot on delivery all promises upheld.
The description, reviews, video, and not least the price convinced me to go for it. Not disappointed.
Good prices and very easy to order and very quick delivery with a time slot so I'm not waiting in all day. Would definitely use them again.
Had an issue with an item I had previously purchased so contacted customer service who were very quick in replying and very helpful and sorted out the issue without fuss excellent service
Ordered air tools, a trolley jack & axle stands. All amazing quality and the customer service is top notch. Excellent company, will definitely use again. Highly recommend.
I bought this for my husband. It came well packaged, and he is delighted with it. He is not a professional, he is very happy with the size and quality of it, and its ease of movement. I read many reviews and your tool chest appeared the best price for the quality described. My husband agreed.
100% recommend these guys. My order was at my house within 24hours of ordering! Will defo order off these people again! THANK YOU!
As always sgs provide great customer service and great product for a unbeatable price for top quality equipment there was a item missing from the product i ordered they sent out a new without any problem and next day delivery service as standard
24ltr compressor with free, next-day delivery with time updates. Excellent compressor, well packaged. Good price and very helpful on the phone. Would definitely recommend and use again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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