Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SGS

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SGS?
grey stargrey stargrey stargrey stargrey star

SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Geraint D.
Unfollow Geraint D.
Share Review
Report Review

Purchased low profile trolley jack, case and 4 ton axle stands. Would have liked to have seen SGS on the blow moulded case instead of just plain but aside from that everything looks good quality at an affordable price. All items arrived next day well packaged and as described. I look forward to doing business with SGS in the near future and would highly recommend this company.

Date of experience: August 12, 2018
GB
1 review
0 helpful votes
Follow Robert P.
Unfollow Robert P.
Share Review
Report Review

I ordered incompatible equipment and they spotted it, contacted me and resolved a potential problem. Saving both of us time and money.
Great service fantastic product.

Date of experience: August 10, 2018
GB
1 review
0 helpful votes
Follow James W.
Unfollow James W.
Share Review
Report Review

Have twice purchased from SGS now and am very pleased. Service is excellent, delivery prompt and the prices for the items I bought were considerably cheaper than I could find elsewhere! A well deserved 5 star rating.

Date of experience: August 10, 2018
GB
1 review
0 helpful votes
Follow Steve F.
Unfollow Steve F.
Share Review
Report Review

Very fair and helpful in an area where our company has no expertise. Great piece of kit exactly what we require for a brilliant price

Date of experience: August 10, 2018
GB
1 review
0 helpful votes
Follow Ian W.
Unfollow Ian W.
Share Review
Report Review

Ordered the 26 ", 9 drawer tool chest one day and it arrived the following day within the 1 hour time slot promised. Very pleased with the product which was exactly as specified and was well engineered and good value for money. Excellent service which is quite unusual these days.

Date of experience: August 9, 2018
GB
1 review
0 helpful votes
Follow Piotr S.
Unfollow Piotr S.
Share Review
Report Review

Ordered 4 Milwaukee power tools- all great, nicely and securely packed, received early next day. Happy to recommend SGS Engineering to everyone!

Date of experience: August 9, 2018
GB
1 review
0 helpful votes
Follow Keith A.
Unfollow Keith A.
Share Review
Report Review

Excellent company
August 10, 2018

First class service. Compressor arrived as promised on next day delivery. Wheels bolted on, filter installed and off we went. Fills tank up very quick. Accessories appear to be of good quality, only time will tell. Very pleased I ordered this compressor.

Date of experience: August 9, 2018
GB
1 review
0 helpful votes
Follow Richard S.
Unfollow Richard S.
Share Review
Report Review

Fast delivery, item tracked with regular email notifications. My item arrived on time (not damaged) as it was well packaged. No complaints, very happy with the service. Would definitely recommend to others.

Date of experience: August 9, 2018
California
1 review
0 helpful votes
Follow CHRISTOPHER W.
Unfollow CHRISTOPHER W.
Share Review
Report Review

Swift next day dely. The Ryobi drill has not yet been used, but ist look over it proved it to be a well designed tool which will fit in well with my other ryobi one tools & about 5 lithium ion batteries.

Date of experience: August 9, 2018
GB
1 review
0 helpful votes
Follow Warwick N.
Unfollow Warwick N.
Share Review
Report Review

Excellent piece of kit, Well packed and delivered quickly.
The 2-Tonne Engine Lift is well-made and easy to put together.
All the fasteners are of good quality (and none missing!)
Cheaper than some rivals which are not as well made or as well equipped.
Would recommend it.

Date of experience: August 9, 2018
GB
1 review
0 helpful votes
Follow Colin G.
Unfollow Colin G.
Share Review
Report Review

Excellent service
August 10, 2018

Very fast response, good communication, and very good delivery service, will use again. Thanks guy & girls

Date of experience: August 8, 2018
GB
1 review
0 helpful votes
Follow Brian F.
Unfollow Brian F.
Share Review
Report Review

Power tool purchase
August 9, 2018

Both my son and I have used this site to order Milwaukee power tools and have been more than happy with the service provided. Great prices and prompt delivery service.

Date of experience: August 8, 2018
GB
1 review
0 helpful votes
Follow stephen c.
Unfollow stephen c.
Share Review
Report Review

Spot on service and good value for money, have recently ordered the combi-drill as well, so satisfied I was with the item purchased and the service I received would recommend this company.

Date of experience: August 8, 2018
GB
1 review
0 helpful votes
Follow Jim N.
Unfollow Jim N.
Share Review
Report Review

Top Product
August 9, 2018

Order placed on one day and a cracking product arrived the next day. Good price and fast delivery.
Variety of products on offer which I will
Be honest I didn't know about! I do now!

Date of experience: August 8, 2018
GB
1 review
0 helpful votes
Follow Bas E.
Unfollow Bas E.
Share Review
Report Review

Purchased a Ryobi Impact Wrench on line from SGS Engineering for a really great price and the item was delivered the next working day, for free, as advertised. I will certainly be looking to SGS Engineering for any future buys and strongly recommend them..

Date of experience: August 8, 2018
GB
1 review
0 helpful votes
Follow Andrea T.
Unfollow Andrea T.
Share Review
Report Review

Great, speedy service from order to delivery
Was kept up to date with delivery Via tracking and even notified when the courier had a problem with their van.
Would definitely recommend and use again
Great customer service! :)

Date of experience: August 8, 2018
GB
1 review
0 helpful votes
Follow Terry G.
Unfollow Terry G.
Share Review
Report Review

Complete satisfaction
August 8, 2018

I was lucky enough to notice an advert for buying of a tool chest, the service i received was the best i ever have received for buying online, it arrived as promised in excellent condition, the tool chest was as good as i was hoping for, well done to sgs-engineering, from a very satisfied customer

Date of experience: August 8, 2018
GB
1 review
0 helpful votes
Follow Peter c.
Unfollow Peter c.
Share Review
Report Review

Great service
August 8, 2018

Such a good service the deliver man was very good and had time for me instead of dropping it of and saying nothing thank you and thay update me and I like that

Date of experience: August 8, 2018
GB
1 review
0 helpful votes
Follow David C.
Unfollow David C.
Share Review
Report Review

Recommended
August 8, 2018

Great service and quick turnaround with the multi tool which has a minor issue starting, well recommended

Date of experience: August 7, 2018
GB
1 review
0 helpful votes
Follow Mark D.
Unfollow Mark D.
Share Review
Report Review

My order came with a faulty part but they have rectified it with no hassle and really quick to sort the problem out. Thanks Laura.

Date of experience: August 7, 2018