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The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.
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Purchased low profile trolley jack, case and 4 ton axle stands. Would have liked to have seen SGS on the blow moulded case instead of just plain but aside from that everything looks good quality at an affordable price. All items arrived next day well packaged and as described. I look forward to doing business with SGS in the near future and would highly recommend this company.
I ordered incompatible equipment and they spotted it, contacted me and resolved a potential problem. Saving both of us time and money.
Great service fantastic product.
Have twice purchased from SGS now and am very pleased. Service is excellent, delivery prompt and the prices for the items I bought were considerably cheaper than I could find elsewhere! A well deserved 5 star rating.
Very fair and helpful in an area where our company has no expertise. Great piece of kit exactly what we require for a brilliant price
Ordered the 26 ", 9 drawer tool chest one day and it arrived the following day within the 1 hour time slot promised. Very pleased with the product which was exactly as specified and was well engineered and good value for money. Excellent service which is quite unusual these days.
Ordered 4 Milwaukee power tools- all great, nicely and securely packed, received early next day. Happy to recommend SGS Engineering to everyone!
First class service. Compressor arrived as promised on next day delivery. Wheels bolted on, filter installed and off we went. Fills tank up very quick. Accessories appear to be of good quality, only time will tell. Very pleased I ordered this compressor.
Fast delivery, item tracked with regular email notifications. My item arrived on time (not damaged) as it was well packaged. No complaints, very happy with the service. Would definitely recommend to others.
Swift next day dely. The Ryobi drill has not yet been used, but ist look over it proved it to be a well designed tool which will fit in well with my other ryobi one tools & about 5 lithium ion batteries.
Excellent piece of kit, Well packed and delivered quickly.
The 2-Tonne Engine Lift is well-made and easy to put together.
All the fasteners are of good quality (and none missing!)
Cheaper than some rivals which are not as well made or as well equipped.
Would recommend it.
Very fast response, good communication, and very good delivery service, will use again. Thanks guy & girls
Both my son and I have used this site to order Milwaukee power tools and have been more than happy with the service provided. Great prices and prompt delivery service.
Spot on service and good value for money, have recently ordered the combi-drill as well, so satisfied I was with the item purchased and the service I received would recommend this company.
Order placed on one day and a cracking product arrived the next day. Good price and fast delivery.
Variety of products on offer which I will
Be honest I didn't know about! I do now!
Purchased a Ryobi Impact Wrench on line from SGS Engineering for a really great price and the item was delivered the next working day, for free, as advertised. I will certainly be looking to SGS Engineering for any future buys and strongly recommend them..
Great, speedy service from order to delivery
Was kept up to date with delivery Via tracking and even notified when the courier had a problem with their van.
Would definitely recommend and use again
Great customer service! :)
I was lucky enough to notice an advert for buying of a tool chest, the service i received was the best i ever have received for buying online, it arrived as promised in excellent condition, the tool chest was as good as i was hoping for, well done to sgs-engineering, from a very satisfied customer
Such a good service the deliver man was very good and had time for me instead of dropping it of and saying nothing thank you and thay update me and I like that
Great service and quick turnaround with the multi tool which has a minor issue starting, well recommended
My order came with a faulty part but they have rectified it with no hassle and really quick to sort the problem out. Thanks Laura.
Answer: Because they supply good quality products at competitive prices. They are also knowledgeable about the products and service they offer.
Answer: ? Just had a fantastic consumer experience from sgs?
Answer: Cannot be the same company my experience was positive from start to finish
Answer: It says 'Made in China' on the metal plaque on the air receiver tank, so I assume it all comes from there - but it is still a good unit.
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