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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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Order placed 15.50 Tuesday. delivered.at 1420 Wednesday 1st class service. Over the moon. Never got better service ever from any other company honestly i, would 100% tell. Everyone the BEST

Date of experience: August 2, 2018
GB
1 review
0 helpful votes
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Never bought anything from SGS before, however, the service and the quality of the goods I purchased cannot be beat.
Will certainly use them again.
I purchased the STC1000 -8 Drawer tool chest and cabinet (This is a first class well made product and excellent value)
Also the TJ2 Trolley jack. Again a great value for money product. I had priced 2 ton trolley jacks at a couple of well known retail outlets they were more expensive and appeared inferior to the product I purchased.

Date of experience: August 2, 2018
GB
1 review
0 helpful votes
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Great service
August 2, 2018

Great service. Great prices and great quality of products. Did buy from them before and surely will use them again

Date of experience: August 2, 2018
GB
1 review
0 helpful votes
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Great service and prices. Really can't fault them. Free next day and the compressor does exactly what it is supposed to do.

Date of experience: August 1, 2018
GB
1 review
0 helpful votes
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Ryobi Impact Wrench
August 2, 2018

Great service, great price, great product, next day delivery, could not ask for more. The tool does what it's meant to do, very very happy.

Date of experience: August 1, 2018
GB
1 review
0 helpful votes
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Bought 1 compressor for the garage and were so impressed we bought 1 for the shed as well. Would buy from SGS again as have great product's.

Date of experience: August 1, 2018
India
1 review
0 helpful votes
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Car Struts.
August 1, 2018

Excellent service, Very helpful people, Found what I needed for my car, well pleased, Highly Recommend SGS-Engineering.

Date of experience: August 1, 2018
GB
1 review
0 helpful votes
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I would recommend this company. No nonsense service. Excellent quality parts. Rapid response. I will use them again.

Date of experience: August 1, 2018
GB
1 review
0 helpful votes
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Bought a couple of batteries from here. Fast delivery, no problems. Would definitely use this site again.

Date of experience: July 31, 2018
GB
1 review
0 helpful votes
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Had puchased before sgs conpressor has been used and very reliable, now another purchased jack trolley 3 tons, very good and solid moat important has 2 years warranty. Happy costumer...

Date of experience: July 31, 2018
GB
1 review
0 helpful votes
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Happy!
August 1, 2018

What you ask for is what you get as advertised, and very, very quickly! I`m very satisfied whith the product and service, will use these again should the need arrise.

Date of experience: July 31, 2018
GB
1 review
0 helpful votes
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Absolutely fantastic
August 1, 2018

Ordered a grass strimmer/brush cutter arrived day after ordering excellent quality 5 Star service will definitely be purchasing in the future

Date of experience: July 31, 2018
GB
1 review
0 helpful votes
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Gas Struts for Jeep Liberty Bonnet Good Product

Website was easy to use and very helpful, good installation video which had me changing the Struts in less than 5mins.

I paid for next working day and arrived Monday morning after ordering Friday so very happy alround. Now to get the Tail Gate Struts :)

Date of experience: July 31, 2018
GB
1 review
0 helpful votes
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Fantastic
August 1, 2018

Service was exceptional, product and price better than original, I know where to shop next time.the replacement gas struts I ordered arrived the next day, were duly fitted and are working perfectly.

Date of experience: July 31, 2018
GB
1 review
0 helpful votes
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Excellent service
August 1, 2018

Prompt delivery of my order. Components were all of excellent manufacturing quality. Would use again when required.

Date of experience: July 31, 2018
Virginia
1 review
0 helpful votes
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Great service
August 1, 2018

I had been looking for gas struts for a while. I found SGS, saw their products and video and felt they were the best option for me. I'm glad I chose them. The struts sent were exactly what I wanted, arrived on time and were well wrapped. It took 15 minutes to change the struts and now the boot lid works perfect. I was well impressed with the whole service, from start to finish.

Date of experience: July 31, 2018
GB
1 review
0 helpful votes
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Though that the wheels was plastic in the photo and was not sure if to buy or not took the risk and I am very happy with the purchase the wheels are metal so they can do any job with in the wight of 450kg would definitely recommen

Date of experience: July 31, 2018
GB
1 review
0 helpful votes
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I was struggling to source replacement gas struts for our old Fapa roofbox, the internet for once not really helping. I gave SGS a call in the hope that they might be able to point me in the right direction but after a short call with one of their sales advisors I had both struts ordered at a good price and they were delivered the next day.
A truly excellent service experience, I highly recommend this company to supply your needs.

Date of experience: July 30, 2018
GB
1 review
0 helpful votes
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This is the 2nd time I have used SGS. I was impressed the 1st time, hence I have ordered more quality kit from them. A friend uses them also for his hobby garage equipment. A compressor is the next on my list. Keep up the good work chaps & chapesses.

Date of experience: July 30, 2018
GB
1 review
0 helpful votes
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After a few phone calls enquiring about replacement struts for my car, I finally took the plunge and bought from SGS. So very glad I did, Struts fitted perfectly without any hassle and they lift the tail gate with ease. I did make another call to their help line as I wasn't sure about one aspect of the fitting. However I got nice clear information which led to a quick replacement. Brilliant guys top marks

Date of experience: July 30, 2018