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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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I am literally writing this just after fitting my new gas struts to the caravan roof lights.

Ordered Wednesday and were to be delivered Thursday but due to my work commitments I moved the deliver to Friday.
After opening the well packaged set of four struts I had ordered they are all fitted and working in less than 15 minutes.

Spot on service and a direct replacement for the original struts on our Bailey Unicorn.

Thanks guys and if anyone asks, your name is top of the list for a recommendation.

Regards

Steve

Date of experience: July 30, 2018
GB
1 review
0 helpful votes
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Great service
July 30, 2018

Bought two 26" roll cab's for our print works, ideal size for transfer paper. Exceptional price for a box of comparable quality to the Mac one we've got. Arrived safely and well packaged. Very much recommended.

Date of experience: July 30, 2018
GB
1 review
0 helpful votes
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Outstanding service
July 30, 2018

Website was easy to use with helpful instructions to find details so I knew exactly which part to order, with an easy tutorial to follow for fitting it too. The price was great and delivery was very quick with good communication and tracking info.

Date of experience: July 29, 2018
GB
1 review
0 helpful votes
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Great strimmer and very good value for money plus next day delivery which we did not expect thankyou very much.

Date of experience: July 29, 2018
GB
1 review
0 helpful votes
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Just purchased my second trolley jack from SGS, this time a low profile model. Incredibly fast delivery and fantastic product!

Date of experience: July 29, 2018
GB
1 review
0 helpful votes
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This 24 liter air compressor is ideal for my backyard workshop. It is light fills quickly relatively quiet. It is easily moved and stored. Very happy. It's great when my experience of SGS engineering lives up to the reviews I read.

Date of experience: July 28, 2018
GB
2 reviews
1 helpful vote
Follow David D.
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I ordered a pair of quality gas struts and brackets for the garage doors of my motorhome. They were delivered the next day and fitted perfectly. Five star service.

Date of experience: July 28, 2018
GB
1 review
0 helpful votes
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Great Company
July 29, 2018

Bought an Angle grinder from these guys through e-bay at a really good price. Order was processed really quickly, arrived within 2 days, well packaged and the grinder does everything i want plus more.
Thanks Boys i will certainly buy from you again

Date of experience: July 28, 2018
GB
1 review
0 helpful votes
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2 Tonne Trolley Jack.
Have used SGS before for compressor & air tools. This time for a 2 tonne trolley jack. Placed order on Thu and Jack was at my front door on Friday (24 he delivery). Excellent service from SGS. I've not used jack just yet but build quality looks great - definitely up to what I need for home garage. Would definitely use SGS again and I do recommend them for quality, durability & service.

Date of experience: July 28, 2018
GB
1 review
0 helpful votes
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Excellent
July 29, 2018

Excellent service, next day delivery too.
I will definitely be buying from these guys again. The only place I could find the generator my o/h wanted and it was a lot cheaper than expected!

Date of experience: July 28, 2018
GB
1 review
0 helpful votes
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Excellent Service
July 29, 2018

Amazing service! Lowest price I could find online for the tools I wanted, ordered in the afternoon received my goods by the following afternoon! SGS kept me posted every step of the way, very professional, also friendly professional help from Tom via email, many thanks SGS

Date of experience: July 28, 2018
GB
1 review
1 helpful vote
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After sales service
July 27, 2018

Bought a smaller compressor last October, it developed a fault recently so I rang them up to organise return for fault diagnosis. I delivered it on Friday and they rang Tues to tell me it was fixed.it apparently was a foreign object ingested via the air intake. Not really their fault but they fixed it under warranty without charge. That's excellent customer service in my opinion! Will buy from them again!

Date of experience: July 27, 2018
GB
1 review
0 helpful votes
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Sons birthday
July 27, 2018

We bought our son a strimmer from sgs as he works with the council doing the same thing
On opening the box straight a way you can see this hasn't been thrown this is something built to last he absolutely loves it and says it's a joy to use.
I certainly don't have issues with recommending this to anyone you won't be disappointed

Date of experience: July 27, 2018
GB
1 review
0 helpful votes
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Happy customer
July 27, 2018

Ordered Volvo Xc60 tailgate struts found to be a fair price and delivered on time. Would definitely recommend.

Date of experience: July 27, 2018
GB
1 review
0 helpful votes
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Purchase a sc50h air compressor very quick delivery, unfortunately the air filter was damaged in transit so emailed that afternoon, and it was sorted and a new filter was posted that same day couldn't of asked for better customer service. Brilliant, Definitely use and recommend SGS.

Date of experience: July 27, 2018
GB
1 review
0 helpful votes
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Vehicle jack
July 27, 2018

Bought a vehicle jack from sgs witch was on sale very cheap all the reviews were good so orderd it in. The next day the item arrived which was amazing delivery the jack was very well packaged. I really didn't expect the quality to be as good as it was really. The build quality is excellent very strong. I only needed this to do a few jobs at home I'm a vehicle technician working in a dealer and this jack is just as good if not better then the snap on one I have at work. I have already been recommending the jack to Co workers for the price this is a real bargain

Date of experience: July 27, 2018
GB
1 review
1 helpful vote
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Products are of best quality and they deliver to your door, within hours.
Would definitely buy from SGS Engineering again.

Date of experience: July 27, 2018
GB
1 review
0 helpful votes
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I ordered a strimmer it came the next working day but the oil I ordered did not. I emailed them and they called me within the hour to explain they had put it in my strimmer box. Wow never experienced such good customer service. I will defo purchase products from this company again. Thank you x

Date of experience: July 26, 2018
GB
1 review
0 helpful votes
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Great service.
July 26, 2018

Really fast delivery. Nice well packaged product. Seems good enough quality for my usage. Really pleased with the purchase. Great value for money.

Date of experience: July 26, 2018
GB
1 review
0 helpful votes
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Exellent Service
July 26, 2018

After contacting SGS-engineering with regard to replacement gas struts for the tailgate of my estate car I would like to commend them on their excellent customer service and professional approach. Rarely do you find a British engineering company so proactive in supporting its customers and providing a very cost effective product in conjunction with a first class on time delivery service. I have no hesitation in recommending them to others.
Regards Colin S. Wales

Date of experience: July 26, 2018