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The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.
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First time using this company but would definitely recommend. Their prices are keen, delivery is super fast and the comms keep you well informed.
Superb service from start to finish, with next day delivery at the specified time. Also, the Mechanics 8 Drawer Tool Box Chest and Roller Cabinet is an excellent product.
Arrived on time well packed. Fantastic tool box well contructed and presented, ideal for the DIY man as there is three separate boxes and of course on study set of wheels. Comes highy recommended. Ordering process quick and easy.
Great website and helpful staff on the phone. My gas struts came next day, and with the help from the video on the website i fitted them in less than 2 minutes. Very happy. Would highly recommend
Good product. Great service and fast delivery. Will use again. Very easy to deal with and competitive pricing.
Excellent Service A1, cannot fault this company, super fast shipping. Will definitely Recommend and use again.
Excellent equipment, well designed and attractive, speedy delivery and impressive packaging. Easy to set up and very efficient.
Very simple website to navigate, ordering was a dream! Price was brilliant and delivery was very quick, ordered on Sunday afternoon delivery Tuesday lunchtime, excellent one happy happy customer. Would certainly order from SGS again, great customer focus, rare these days but certainly exists in SGS. Thanks
Great product, heavy until you get the wheels on but very manoeuvrable after that. Oozes quality and very well packaged for delivery.
From simplicity of ordering, SGS pricing and communication - first class.
Delivery exactly as specified, on time, the day after ordering.
Delivery by DHL, also on time, delivery driver, pleasant and helpful.
Quality of the goods, exactly as described, SGS strimmer assembled and used the next day.
All in all, one of the best experiences of recent times--- well done all.
Ordered monday 17th june 2019 delivered tuesday 10,30 is fantastic service, will deal with again very happy and easy to put the crane together well done thank you
Good quality product, great price and speedy despatch, have used before and will again! Nearly bought the branded one, glad I didn't
I was looking for a pile driver for dropping post into my horses field, also a brush cutter,
As you know these are expensive if you want quality that will last, now I don't mind paying a little extra for the better equipment so I went online and avoided Ebay,
I looked at a few and came across SGS, looking at there stocks, they did everything so I eventually found what I was looking for, now you can pay £300 for a pile driver and then its £70 for each auger, SGS have 1 for just shy of £160 and it comes with 3 auger bits, nah cant be right, I ordered it anyway, it arrived next working day and there it was with all 3 augers, it fires up on first pull (after initial prime), all's I can say is loads of power to send the bit into the ground up to its collar, absolute perfect for what I was looking for, so how can they make such quality so cheap, the brush cutter is the same quality on par with the stihl brush cutter I have, that was 10 quid cheaper.
I have been back to ear mark other items I need for later, DONT GO ANYWHERE ELSE,
SGS-ENGINEERING if you want excellent quality at an excellent price...
Recently purchased a 52cc Petrol Grass Strimmer / Trimmer / Brush Cutter. 3 weeks on and having used it very extensively on each of 3 occasions I can report it's a very good piece of kit and excellent value for money. The overall engineering quality is excellent and the whole thing feels very substantial. Assembly was straight forward and the harness is comfortable. The engine continues to start easily and run well. Live in a rural setting and used it to clear part of a field and the edge of a field of very thick and tall grasses/nettles. Only used the 3 eared steel cutting blade so far which works brilliantly. Good coms from SGS once order placed which arrived quite quickly. I looked at other brush cutters priced around the same before buying the SGS model but reviews of these wasn't particularly good. Also, as SGS manufacture and sell these, getting spare blades (and other spares) should be straight forward. Would buy again.
As a first time customer i found dealing with SGS to be a pleasure. I will certainly be using them again as soon as the wife gives my bank card back
Very helpful company to work with. The service and products are the best. Nice to find a company who is willing to go above and beyond
Excellent service, communication and top quality product. Delivery was quick and I was kept up to date with when the delivery would be made throughout the day of delivery. Would highly recommend SGS.
First time shopping with SGS. I can't review my new toolbox as it's not arrived yet. But if other people's reviews are anything to go by, I'm sure it'll be great.
My review relates to the customer service experience, which has been excellent...
I wanted to manage my delivery slot and was waiting for contact from the courier about this.
I contacted SGS via email - and Sean' responded within minutes. Sean explained everything and was happy to liaise with the courier on my behalf and book my preferred delivery date.
Super pleased with that service. Almost anyone else would have said it's in the couriers hands - and out of our control'
Will definitely shop with SGS in the future
Ordered a 50l air compressor with the added toolkit. It was advertised at a very good price. I expected it to be better quality than similar priced units advertised on the interweb. I have been incredibly happy with it. Far better quality than expected and delivery was very quick. The added tools kit was as expected but worked out cheaper than other companies kits as bought as a package. The compressor is already fitted neatly into its permanent space in shed. Couldn't be happier.
Answer: Because they supply good quality products at competitive prices. They are also knowledgeable about the products and service they offer.
Answer: ? Just had a fantastic consumer experience from sgs?
Answer: Cannot be the same company my experience was positive from start to finish
Answer: It says 'Made in China' on the metal plaque on the air receiver tank, so I assume it all comes from there - but it is still a good unit.
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