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SGS Reviews Summary
The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.
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Brilliant tool box, sturdy, large professional and as good as a snap off. Get me bought. Also delivered really quickly and the driver helped me unbox it, all round 10/10.
The quality of the trolley jack is fantastic and also the axle stands. Delivery was very quick and efficient. Great service. Thank you.
You get want you pay for. Great product. It was delivered well in time, packaged nicely with not even a scuff on the packaging. Well put together, clean inside and out.
SGS have great prices, quite a bit cheaper than the big shops who they beat hands down. There is also fast free next day delivery so why would anyone want to wander around the shops looking for their items when SGS can sell it cheaper and deliver fast.
Staff are pleasure to deal with very fast response time and after sales care. Very good quality for products I cant recommend SGS enough.
Good service and quality product for a very reasonable price, for something that can cost double elsewhere.
First time I have ordered from SGS, this done on a recommendation. Have to say their service was first class, from ordering to delivery, I was kept in the loop at all times.
Would definitely use again should the time arise.
Ordered items just before 4pm they arrived 11.30 next day well packaged and I was informed every step of the way brilliant service 10/10
Great priced compressor brilliant company, so good I bought more stuff two days later. Will definitely be using again in the future.
Ordered a compressor, very prompt delivery and the equipment more than lived up to the specification advertised. Excellent build quality.
Received an excellent service from SGS, delivery was very prompt.
Would certainly recommend this company
SGS Engineering are my "go to" supplier for tools. Very helpful service and keen pricing. Way ahead of the competition. Thank you!
I brought a 96 inch tool chest it came next day, I'm over the moon with it, the quality of the product is outstanding you would be hard pushed to find a box of this quality for the price anywhere. I would highly recommend.
Tool arrived when they said and once again top quality at the price. Bought to replace a well known brand much more expensive which broke after 5 cuts. Thanks again SGS
I found SGS is an excellent company to deal with, they dealt with my emails with respect and responded to them quickly. They made me feel a valued customer, and that the customer was actually important to them, they put other companies to shame. They also provided a super speedy despatch of the ordered parts which arrived well packed and perfectly made for the job. Hence why I have given 5 stars but they actually deserved 10 stars
I can recommend this company without any hesitation, based on my experience
First time I have used SGS Engineering and pleasantly surprised with the efficient and professional service. Order confirmation and invoices emailed promptly and the goods arrived on time and exactly as required.
Ordered a Tool chest which was on a very attractive offer, making it best value anywhere i could find on the net. Free next day delivery made it even sweeter. Great comms all through the order and dispatch process, so I waited eagerly for my new toy to arrive. A flustered courier dumped and ran leaving me to discover some fairly significant damage. I need not have worried as I put a call into SGS who were brilliant from start to finish. They immediately put me at ease, requested some pictures and then gave me options for the outcome. So easy and fuss free i'll defo be purchasing more from SGS. How did it take me so long to find these guys, with all these tools i'm like a kid in a sweet shop and my wife looks worried! Thanks SGS, a demonstration on how processing an order and dealing with a problem should be. Easily 5 stars from me, great company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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