Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SGS

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SGS?
grey stargrey stargrey stargrey stargrey star

SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Keith G.
Unfollow Keith G.
Share Review
Report Review

25lt compressor
June 13, 2019

Ordered the above compressor at 10 am and it arrived next day as promised, the item was well packed. The compressor is of good quality and has performed faultlessly since I have had it, and has done everything I needed it for. Thoroughly recommend this firm

Date of experience: June 12, 2019
GB
1 review
0 helpful votes
Follow Trudy C.
Unfollow Trudy C.
Share Review
Report Review

Compressor
June 13, 2019

We ordered a compressor which arrived in record time in perfect condition, company very reliable and highly recommended.

Date of experience: June 12, 2019
GB
1 review
0 helpful votes
Follow David F.
Unfollow David F.
Share Review
Report Review

Excellent product
June 13, 2019

Excellent product and easy to fix. Delivery time very good. The parts were ordered late one day and arrived within two days. Very easy to fix even for a novice like me.

Date of experience: June 12, 2019
GB
1 review
0 helpful votes
Follow Wendy P.
Unfollow Wendy P.
Share Review
Report Review

Very happy
June 13, 2019

Great service speedy delivery.My husband hasn't used it yet just waiting for the weather to pick up.

Date of experience: June 11, 2019
GB
1 review
0 helpful votes
Follow Darren P.
Unfollow Darren P.
Share Review
Report Review

One stop shop
June 13, 2019

This is Where I go for my power tools

They are the cheapest and have fantastic fast delivery service

And customer service is fantastic

Date of experience: June 11, 2019
GB
1 review
0 helpful votes
Follow darren r.
Unfollow darren r.
Share Review
Report Review

Excellent
June 13, 2019

Person on the phone was very knowledgeable and helped me will every aspect of my compressor order. Only problem I had was the fact that ordering over the phone I could only had it delivered to my home address and not work. So used their internet site. Already had the items I required from the telephone conversation so no Biggie.

Date of experience: June 11, 2019
GB
1 review
0 helpful votes
Follow Harry F.
Unfollow Harry F.
Share Review
Report Review

Great company
June 12, 2019

Good, fair prices. Great company to deal with. Fast shipping, no problems. Highly recommended and will be definitely shopping here again

Date of experience: June 11, 2019
GB
1 review
0 helpful votes
Follow Martin M.
Unfollow Martin M.
Share Review
Report Review

New 52cc strimmer.
June 12, 2019

Received my new strimmer from SGS today,
Put the parts together not too bad of a job approx 10 min. A nice tool kit with it,
To carry out the necessary fixings.
Filled with petrol mix and gave her ×2 pulls on choke started and away I went. Very power full unit,
I need to sort out the adjustment to on the harnis then I think I will be ready for any cutting job,

Date of experience: June 11, 2019
GB
1 review
0 helpful votes
Follow rich t.
Unfollow rich t.
Share Review
Report Review

Great product with 3 year warranty. Good price from SGS-Engineering and quick delivery.
Love the "One Battery" range from Ryobi and will order more products when required

Date of experience: June 11, 2019
GB
1 review
0 helpful votes
Follow Gavin H.
Unfollow Gavin H.
Share Review
Report Review

Great Service!
June 11, 2019

Purchased a Ryobi strimmer for the wife as a gift, she loves Ryobi and has the lawn mower etc. Fantastic service and price, cheers guys.

Date of experience: June 10, 2019
GB
1 review
0 helpful votes
Follow Tom B.
Unfollow Tom B.
Share Review
Report Review

Great drill, great price and excellent service from order to delivery, would buy from these guys again for sure

Date of experience: June 10, 2019
GB
1 review
0 helpful votes
Follow Rebecca D.
Unfollow Rebecca D.
Share Review
Report Review

Excellent all round
June 11, 2019

Easy site to find things and delivery was prompt, excellent service all round. Have used several times before and will continue to do so

Date of experience: June 10, 2019
GB
1 review
0 helpful votes
Follow richard f.
Unfollow richard f.
Share Review
Report Review

All Good
June 11, 2019

My purchase was delivered within the time band given. The SGS website described the product accurately, the layout is clear and easy to use. They make internet shopping a delight. Excellent all round service.

Date of experience: June 10, 2019
GB
1 review
1 helpful vote
Follow Paul G.
Unfollow Paul G.
Share Review
Report Review

Always find they offer well priced items, and provide excellent service and delivery on every order I have made

Date of experience: June 9, 2019
GB
1 review
0 helpful votes
Follow Chris D.
Unfollow Chris D.
Share Review
Report Review

Replaced the bonnet and boot struts of my car as they were getting a bit tired.
The new ones were easy to find on the site and came the next day.
Very easy to fit and about 80% cheaper than buying directly from Bentley so great result all round.
Have used SGS before and always had fantastic service.

Date of experience: June 9, 2019
GB
1 review
0 helpful votes
Follow Graham M.
Unfollow Graham M.
Share Review
Report Review

Excellent company to deal with, I made a cockup with my order rang them explaining the problem and they sorted it out straight away, will definitely use again and recommend to family and friends rating out of (10). 12, thanks.

Date of experience: June 9, 2019
GB
1 review
0 helpful votes
Follow Mike G.
Unfollow Mike G.
Share Review
Report Review

Ordered a new trolley Jack for home use a 3 tonne one and it arrived super fast upon opening I was amazed at the quality of its engineering its it's fantastic would highly recommend unfortunately I can only give 5 stars as that's all this site will allow me to give personally I would give sgs 10 stars for service and quality

Date of experience: June 9, 2019
Jersey
1 review
0 helpful votes
Follow Bill C.
Unfollow Bill C.
Share Review
Report Review

Brilliant
June 10, 2019

Ordered an orbital sander from SGS from there easy to use website the item turned up a day later we'll packaged and as described which considering I live in Jersey is really fast. The sander seems to be of good quality and. Works well would use them again

Date of experience: June 9, 2019
GB
1 review
0 helpful votes
Follow Paul W.
Unfollow Paul W.
Share Review
Report Review

Very satisfied
June 10, 2019

Good heavy duty Jack at a good price. Stable and good lift. Promptly delivered. Very satisfied with SGS

Date of experience: June 9, 2019
GB
1 review
0 helpful votes
Follow Tony L.
Unfollow Tony L.
Share Review
Report Review

Excellent service
June 10, 2019

Recently bought a Milwaukee cordless drill as previous drill burnt out with the tractor on the ramp, they were really excellent in getting the drill out to me, even when their normal courier wouldn't deliver to the Northern Islands of Scotland they happily assisted to get it via another route. Thanks to you all for getting me out of a right mess.

Date of experience: June 9, 2019