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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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A very competitively priced product, with good, fast and efficient delivery and excellent communications.

Date of experience: June 29, 2019
GB
1 review
0 helpful votes
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Excellent Service
July 1, 2019

First class delivery, arrived the next day.The goods were as described and fitted perfectly, great value for the money, saved a small fortune will use them again.

Date of experience: June 29, 2019
GB
1 review
0 helpful votes
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Excellent Service
June 29, 2019

Excellent service. Product was well priced, is exactly as described, and arrived well packaged next day (as promised). Totally recommend SGS.

Date of experience: June 28, 2019
GB
1 review
0 helpful votes
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Next day delivery as promised and free, trolley jack purchased which is of great quality and super value for money. Would definitely recommend and I will be using again.

Date of experience: June 28, 2019
GB
1 review
0 helpful votes
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Fast service and great products t representing good Value for money - incredibly good comms. The whole process from order to delivery is faultless

Date of experience: June 28, 2019
GB
1 review
0 helpful votes
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A great product of high quality at an astonishingly reasonable price
Couldn't be better. Would not hesitate to recommend to friends and strangers alike

Date of experience: June 27, 2019
GB
1 review
0 helpful votes
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Tool cabinet
June 28, 2019

Next day delivery as promised a very good product and quality a very good price very pleased with it. I bought a compresor 2 years ago and that is a brilliant bit of kit as well a good company to do business with. Regards Mark

Date of experience: June 27, 2019
GB
1 review
0 helpful votes
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I am a 73 year old senior citizen and i try to keep myself mentally and physically fit so i have a large shed that i do a bit of mechanical repairs and wood turning so the compressor comes in very handy thank you very much for being so prompt.

Date of experience: June 27, 2019
GB
1 review
0 helpful votes
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Excellent addition to my garage brewery. Great quality and looks amazing. Delivery guy couldn't have been more helpful and customer service too. Will be back for more.
The 72" tool bench is great but the addition of the high level cupboards makes it even better. Had my eye on the tool bench for quite some time, very pleased with the quality and service from SGS.

Date of experience: June 27, 2019
GB
1 review
0 helpful votes
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I bought the OLT 1832 cordless trimmer having used my sons and finding it ideal for my needs with ample adjustment of both the cutting head and trimmer shaft length. I am extremely pleased with the excellent service from SGS Engineering as having placed the order I was trying it out within 24 hours of order placement.

Date of experience: June 27, 2019
GB
2 reviews
1 helpful vote
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First class
June 28, 2019

Got my new trolley jack from SGS delivery was very quick and came well packaged. The quality of the jack its self is superb it is strong and stable and lifts the car with no problem unlike some i have bought in the past which simply could not stand up to the job. Im very impressed and would recommend you to my friends thank you again for a great sale

Date of experience: June 27, 2019
GB
1 review
0 helpful votes
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Seamless ordering process and good advice by UK based customer service. Product is actually better than described. We bought two large tool chests for our under counter service area. Lots of positive comments from our staff and customers

Date of experience: June 27, 2019
GB
1 review
0 helpful votes
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SIMPLE
June 27, 2019

Fast, Efficient, Hassle free, have used before and would recommend.

Always delivered promptly. Quality products.

Date of experience: June 27, 2019
GB
1 review
0 helpful votes
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I have used SGS Engineering a few times this year and their service is second to none.
Orders are delivered in record time and good quality products at great prices.
SGS keep up the good work!
Many thanks Malcolm Curtis

Date of experience: June 26, 2019
GB
1 review
0 helpful votes
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24l Air Compressor
June 27, 2019

Bought an Air Compressor on Friday afternoon and it was delivered free of charge on Monday. Really good prices and great service

Date of experience: June 26, 2019
GB
1 review
0 helpful votes
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GOOD QUALITY TOOLS AT THE RIGHT PRICE DELIVERY NEXT DAY ALWAYS A PLIGHT DRIVER. CAN NOT GIVE ANY MORE PRASE TO THIS COMPANY WILL USE IN THE FUTURE.

Date of experience: June 26, 2019
GB
1 review
0 helpful votes
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Fantastic product and service, item arrived quickly and was competitively priced. Would definitely use SGS again and recommend to my coworkers.

Date of experience: June 26, 2019
GB
1 review
0 helpful votes
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First class
June 27, 2019

I ordered 2 ramps to get my buggy in and out of the van, fast delivery and good quality. Would use again.

Date of experience: June 25, 2019
GB
1 review
0 helpful votes
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I bought a 3 part metal tool box after getting a bad quality plastic one elsewhere. I found SGS engineering and was impressed with the price for the product. It arrived the next day and it fits the purpose very well for detailing products. It is very heavy as you'd expect but worth it for the quality.
Will look at buying from SGS Engineering again in the future and recommending to others.

Date of experience: June 25, 2019
GB
1 review
0 helpful votes
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Excellent
June 23, 2019

Order arrived within 24 hours of placing it great price and service no hesitation in using SGS again 5 stars all day long

Date of experience: June 22, 2019