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SGS Reviews Summary
The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.
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Well what can I say arrived promptly next day as promised in a well packaged original box.
Will definitely be ordering from SGS ENGINEERING again.
Quality built strimmer/Bush cutter.
So easy to assemble and simple to use.
Low prices, genuine branded items that are actually in stock and speedy delivery.
Unlike other companies out there that advertise next day delivery, and then they don't even have the items in stock, then you have to wait days!. Thanks!.
Helpful friendly staff when I phoned them to confirm position of a component on the trimmer I bought. The delivery itself was literally overnight and the fastest I can remember.
What a quality service and quality tool chest, definitely up there with the so called leading brand for probably less than half the cost.
Looks fantastic in the brushed stainless steel finish and solid wood top, I honestly thought for the money it might be a bit thin and flimsy but how wrong was I.
I looked around at different makes including the halfords pro range for simular money but this is twice as sturdy and build quality second to none. The size, style and shape suited my needs perfectly. It comes with the chunkiest wheels I've come across but for me mine was going flat on the floor but 100% certain they are more than capable of taking the cabinet weight. Thanks sgs.
This is the second strimmer I've bought off SGS, the first one is still going strong, it's about 6 years old now, and it's had a hard life, having been loaned out to my neighbours a lot! The reason I've bought another is that I just want a new one, then the neighbours can use the old one. They are absolutely great, and I highly recommend them, very powerful, economical, easy to start, and very robust, buy one!
I recently used this company to provide me with two replacement gas struts for the rooflight on my caravan. From ordering to receiving the items was quick and speedy. The items themselves are better quality than the ones they replaced and at a very reasonable price. I will certainly use this company again. Very Pleased.
I had made a mistake when ordering my hedge trimmer. A frequent user of Argos as drop off for eBay purchases through Paypal I inadvertently entered their address for delivery with SGS. Argos properly refused to accept the parcel. I was contacted by SGS by phone. Sean suggested I ask Argos for a favour and to take the delivery. He could have asked, quite properly, for me to pay return courier charges. Argos played ball and I received my goods the very next day.
Well deserved 5 Stars to SGS and indeed Argos
Ordered Hyundai lawnmower on Monday night it arrived early Wednesday afternoon first class service. The mower also done a first class job. I would recommend both SGS-Engineering and the Hyundai HYM510sp 100%
Fantastic service, delivery & product at an attractive price... what more could you want? The HYUNDAI HYM460SPR LAWN MOWER exceeded all my expectations with excellent build quality and performance. The 3 year warranty backs up the mower should anything ever go wrong.
Had a good email conversation making sure i had put in the correct order which SGS then checked against the spec of my caravan. Very friendly (Jade) and would recommend.
I needed to replace the gas struts in our Bailey Senator caravan which hold up the bed for storage access. The struts arrived well packed and in very quick time.
The quality of the product is second to none and much stronger than the factory fitted ones, the fitting took me a couple of minutes and they work brilliantly.
Overall a great company and great service and i would certainly recommend them to anyone.
As described, quality product fitted perfect arrived quickly, a very easy transaction with no issues
I ordered nissan 350z gas boot struts. Done them for next day delivery.
They arrived next day very fast service. Put them on my car and fitted perfectly and working as they should.
Sgs are a excellent company and highly recommend them and there products.
Ordered a petrol water pump on Wednesday arrived on Thursday as promised. The guys even gave me a call to ensure I had ordered everything I needed (I didn't order a suction pipe as I already had one). The pump does exactly as stated, brilliant product, brilliant service.
Took the leap to get a toolchest on wheels and get all my tools in one location. Bought the 13-drawer Mechanics Toolbox chest and roller cabinet deal for £130 - incl VAT and free delivery. Very pleasantly surprised at the ease of choice, purchase and delivery - and especially pleased to find the quality, finish and attention to practical design detail in the product. Would recommend - wish i'd bought this years ago...
Please with delivery of the gas struts for my skoda superb tailgate also please with the price and very efficient postal service it took me 5 min to replace old for new thanks...
The item I wanted (Milwaukee Impact wrench) was available at SGS at the best price and with a free case. It was delivered quickly and within an allocated 1hr time slot. Excellent.
Top quality products, engine stands, Pro Wheel Dollie and an Air compressor. Service and speed of delivery second to none
Negative reviews of their products don't appear on their site, only the good ones. I've had nothing but problems with this machine and little to no help from the company who seem to be more interested in trying to prove that I've done something wrong (despite following the manual to the letter) than actually fixing it. I've only had a few hours of use from it in total, now it won't start at all. Finally got to the point of returning it, at my own cost, despite it still being under warranty and I've received no word of it being received after a week? In the height of summer when we desperately need it. This company does not value their customers interests at all.
I ordered an item a few minutes before the deadline for next day delivery.
The gas strut arrived the next day as promised and was of excellent quality.
Highly recommended.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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