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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
Follow Luke B.
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Had quite a few sgs items over the last few years such as jacks, axle stands, engine hoist, sandblasting cabinet, parts washer.
All were delivered next day, so delivery is excellent.
I use the garage equipment to look after race cars so they get a fair bit of use and they seem to stand up to the abuse.

Date of experience: July 13, 2019
GB
1 review
0 helpful votes
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Poor
July 13, 2019

I bought a lawn mower from them, it was a Hyndai which wasn't cheap to say the least. Anyway after 2 weeks the handle broke. So I phoned them and after several email and phone calls (2 Weeks) in which I had to chase them. They finally came to collect it. Now I still haven't received my money back from them (apparently 7 days to receive the refund). Weird as it didn't take that long to come out of my bank. But to say it was poor service, bring on Brexit when they are going to have to compete. Other providers Mowe Direct where much better in service. They were proactive, where SGS well lets just say desperate in Customer Service and I will never buy anything of them. Also to note even though I bought the Lawn Mower of them, they were awaiting Hyundai reaction to dealing with it. Please explain that my contract is with SGS not Hyundai.

Date of experience: July 13, 2019
GB
1 review
0 helpful votes
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Good service
July 14, 2019

Good and fast service and price of Ryobi hedge trimmer seems very fair.
Very pleased all round. Shall be pleased to buy from SGS again when needs arise.

Date of experience: July 13, 2019
GB
1 review
0 helpful votes
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Good quality, good price and great performance. 24 hr delivery and good information on the website regarding set up which was useful for the home user.

Date of experience: July 12, 2019
GB
1 review
0 helpful votes
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5 stars really easy to use ordering for a 74 year old novice. Excellent delivery with excellent delivery service.

Date of experience: July 12, 2019
GB
1 review
0 helpful votes
Follow Martin D.
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Cant personally say anything but positive things about my recent purchase of an air compressor from SGS - excellent product for home/garage use and very reasonably priced when comparing other similar compressors, and delivery was next day as promised. Not had to use their afer sales so cannot comment on that side.

Date of experience: July 12, 2019
GB
1 review
0 helpful votes
Follow Raymond M.
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Bought a petrol strimmer, lost a part and was sorted quickly. Then had a starting problem which was identified by the helpline, replaced free within the warranty and couldn't be happier with the after sales service.

Date of experience: July 12, 2019
Portugal
1 review
0 helpful votes
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Rubbish after sales
July 12, 2019

AS USUAL THESE PEOPLE EDIT THEIR FEEDBACK AND ONLY EVER PUT 5 STAR POSSITIVE REVEIWS
I FOUND THEIR SALES, AFTER-SALES AND GENERAL ATTITUDE A DISGRACE.

Date of experience: July 12, 2019
GB
1 review
0 helpful votes
Follow Richard P.
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I've bought a 42" tool chest, and then a creeper and seat. All items were delivered promptly - the courier company for the tool chest rang in advance to arrange a convenient slot, which is a first for me and most welcome as it's such a large item.
Everything is packaged and protected, the quality is exceptional, and the price is so much cheaper than anywhere else.
I wish I needed more stuff for my garage!

Date of experience: July 12, 2019
GB
1 review
0 helpful votes
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I purchased a 52cc Petrol Grass Strimmer/Trimmer/Brush Cutter - Very happy with product as it has enabled me to do jobs much faster than my previous strimmer and I would recommend to anyone in the garden trade. Great service, ligntning fast delivery, I now have my eye on one of the lawnmowers.

Date of experience: July 12, 2019
GB
1 review
0 helpful votes
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Spot on
July 12, 2019

Very quick delivery smooth transcation to will be shopping with u again no hassle deliver when they would

Date of experience: July 11, 2019
GB
1 review
0 helpful votes
Follow Clive F.
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No issues brilliant Communications/reminders, helpful. What else do you need? Being competitive and reliable is very important.

Date of experience: July 11, 2019
Texas
1 review
0 helpful votes
Follow Ian M.
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Very smooth buying process on the website and SGS were very helpful to amend my order so that I did not have to pay any additional delivery charges. Great product as well.

Date of experience: July 9, 2019
GB
1 review
0 helpful votes
Follow LORRAINE L.
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Fantastic price, product, service and delivery, will definitely be using them again and recommending them to others.

Date of experience: July 8, 2019
GB
1 review
0 helpful votes
Follow Irvin O.
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A brilliant strimmer, this is the second one we've bought from SGS, having had one for over a year. Easy to assemble and use. Build quality seems excellent and has a good warranty.

Date of experience: July 8, 2019
GB
1 review
0 helpful votes
Follow Tim H.
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Read the advice on how to size your compressor on the website, ordered the compressor with the extra tools for a competitive price and it was delivered the next day.
Followed the instructions plugged it in and it just worked first time.

Thanks.

Date of experience: July 8, 2019
GB
1 review
0 helpful votes
Follow Dan S.
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Item arrived well packaged and as advertised in a reasonable time-frame. Simple to fit on the car and would definitely use the company again in the future.

Date of experience: July 7, 2019
GB
1 review
0 helpful votes
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Gas struts ordered were delivered very promptly and of good quality and value. An issue with one set is being very swiftly resolved, undoubtedly my fault for not supplying the correct part number!

Date of experience: July 6, 2019
GB
1 review
0 helpful votes
Follow R M.
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Mobile Heavy Duty 3 Part Tool Box
****************************************
A good quality and robust tool-box. Easy to carry and wheel about. Can take a fair amount of abuse. And given its usage you can easily wipe off grease and oil spills.

Purchased this to hold tools for car track days.
Wanted something mobile and able to store a variety of tools.
This fits the bill perfectly.

This mobile tool box fitted the bill. The top box is good for items like gaffer tape, scissors, hammer, small utility bar, large screwdrivers etc.
Draws hold pliers, spanners and smaller tools.
Bottom hinge draw is useful as a general all-purpose catch-all for anything from gloves to odd-size spanners.

Being able to remove the top-box is really good. I have a large covered car trailer and this means I can strap down the toolbox in sections - away from the car. The draws can also be padlocked and have friction movement - this stops them coming open when the trailer is moving.

My only tip would be to buy some of the none-slip matting you get on a roll for things like caravans. Cut this to fit the size of the draws and use as a draw liner. This stops the tools rattling and reduces any chance of them scratching up your nice toolbox.

Overall this is good quality, easy to manoeuvre and keeps you track day tools safe.

Date of experience: July 6, 2019
GB
1 review
0 helpful votes
Follow Tracey-Anne H.
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Smooth ordering process, extremely helpful with my query, a tricky order and great communication on delivery. Even had a query on delivery location and the kind lady in Customer Services emailed a GPS location so we were able to confirm it had been delivered to correct location. Fantastic service well done SGS we will definitely use again.

Date of experience: July 6, 2019