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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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Quality
July 24, 2019

Always get top quality products from SGS, avid DIY user and it never fails to impress but is obtainable price wise for DIY!

Date of experience: July 23, 2019
GB
1 review
0 helpful votes
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Excellent trolley jack, built like a tank, great value compared to Premium brands. So you don't get a rapid lift foot pedal or a T handle but those are not essential and you do get non-marking wheels and cradle pad.
SGS Engineering is a proper company with a very smart, massive warehouse in Derby. Delivery driver was very friendly and helpful. Only negative was an over pessimistic estimated lead-time.

Date of experience: July 21, 2019
GB
1 review
0 helpful votes
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Ticks All the Boxes
July 22, 2019

Good price, easy to order and delivery on time. What more can I say?! It doesn't need any more characters!

Date of experience: July 21, 2019
GB
2 reviews
0 helpful votes
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Excellent service
July 22, 2019

I bought a hedge trimmer on line from SGS. The ordering process was simple and the article arrived next day. Great service not to mention the competitive pricing!

Peter N

Date of experience: July 21, 2019
GB
1 review
0 helpful votes
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Order an engine crane, axle stands and an engine stand from SGS in two separate orders. Both came really promptly. All items were really good quality and at very competitive prices. Excellent service all round.

Date of experience: July 20, 2019
GB
1 review
0 helpful votes
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First time order
July 22, 2019

Quick delivery of a small Sandblast Cabinet - It seems to be good quality and works as expected. A lot cheaper than all the other makes of cabinets but looks identical.

Date of experience: July 20, 2019
Romania
1 review
0 helpful votes
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Fantastic service
July 22, 2019

I ordered the toolbox just before 4pm and it arrived before 9:30am the following day, a superb service and I couldn't be happier with the toolbox, you will not buy a better quality toolbox for this price

Date of experience: July 20, 2019
GB
1 review
0 helpful votes
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Excellent Service
July 22, 2019

Searched online for best prices for Ryobi One+ pruner and battery - at 2.30pm ordered from SGS, goods delivered by 9am next morning - cannot ask for anything better than that - best price and on the doorstep within 19 hours - will definitely be using SGS in the future!

Date of experience: July 20, 2019
GB
1 review
0 helpful votes
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Good price good quality, the company follow the customer instructions, good that, happy customer!

Date of experience: July 20, 2019
GB
1 review
0 helpful votes
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Excellent service
July 19, 2019

First time dealing with SGS found them to be excellent in all aspects, great prices and range of products, good communication very quick delivery, I will definitely use again and have no hesitation in recommending them and their service.

Date of experience: July 19, 2019
GB
1 review
0 helpful votes
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Excellent service
July 19, 2019

Excellent service. Easy to use web site and great delivery service. You even get an approximate delivery time which is really handy.

Date of experience: July 18, 2019
GB
1 review
0 helpful votes
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FIRST CLASS SERVICE
July 18, 2019

First class fast service, excellent web re-ordering process - good pricing - each and every year - thank you

Date of experience: July 18, 2019
GB
1 review
0 helpful votes
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Excellent Service
July 18, 2019

We order from SGS quite a lot and every time you order one day and they deliver the next. No fuss. Just excellent service. Well done!

Date of experience: July 18, 2019
GB
1 review
0 helpful votes
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Awesome jack for the price.
Awesome service very helpful people
I will definitely be using SGS Again!

Date of experience: July 17, 2019
GB
1 review
0 helpful votes
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Even though I placed my order at the weekend a very prompt confirmation of my order and regular up dates on the progress of my order. Great service SGS

Date of experience: July 16, 2019
Brazil
1 review
0 helpful votes
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Brilliant choice of products at prices to suit all budgets. Speedy delivery, altogether really pleased with the product and service.

Date of experience: July 16, 2019
GB
1 review
0 helpful votes
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Great service and amazing product. So pleased with Ryobi long reach battery powered hedge trimmer. All at a great price too.

Date of experience: July 16, 2019
GB
1 review
0 helpful votes
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Bought an SGS Branded Generator a few weeks ago after reading a few reviews. Very good value for money, superb communication & as promised next day delivery.
Been a bit busy, so it sat in it's unopened box for a few weeks until this last weekend.
Opened the box, familiarised myself with the instructions. Filled with oil & fuel, & she purred after half a pull of the starter cord.
Now happily supplying power for our caravan with no issues & quieter than I expected.
Top drawer service!
Thank you SGS Engineering

Date of experience: July 15, 2019
GB
1 review
0 helpful votes
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Great product
July 15, 2019

This is a very professional company with fast delivery and well packed, the mechanic tool chest was a massive hit with partner who loved it, so lots of brownie points for me yay. Sorry got no pic's as I'm still waiting for the shed to be put up so it an go inside it. Lol

Date of experience: July 13, 2019
GB
1 review
0 helpful votes
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I sent my faulty boot struts to SGS at the start of the week for refurbishment. By the end of the week, I had received them back and they were like new and now work as they should. I cannot recommend them enough. It's rare these days to get this type of service and the communication from them was first class!

Date of experience: July 13, 2019