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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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$Excellent service
August 5, 2019

Web site easy to navigate, easily identified hydraulic strut required and arrived in a couple of days. What more can you ask for.

Date of experience: August 3, 2019
GB
1 review
0 helpful votes
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I looked on line found what I needed ordered the cutter it came on the day and time AND it is working well.

Date of experience: August 3, 2019
GB
1 review
0 helpful votes
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Great online service
August 5, 2019

Replaced my mower with the excellent Ryobi 36v cordless. Best price and delivery was SGS. Even better than Amazon.

Date of experience: August 3, 2019
GB
1 review
1 helpful vote
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Excellent product
August 5, 2019

An extremely useful piece of equipment to add to the workshop. Excellent value for money too. Very quick with the delivery.

Date of experience: August 3, 2019
GB
3 reviews
0 helpful votes
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Great product really good comunication and would recomend SGS to anyone. Really fast delivery and item really well packed.

Date of experience: August 1, 2019
GB
1 review
0 helpful votes
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I searched the internet for a car trolley jack, I found several in the price range I was looking for, but only SGS supplied a hard case with the jack. The product was as described and was delivered as promised the next day. Excellent service, and I will certainly use SGS again.
Thank you.

Date of experience: August 1, 2019
GB
1 review
0 helpful votes
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Having scoured the net for prices, SGS were competitive. I also experienced very efficient delivery. Will definitely use them again. Thank you

Date of experience: August 1, 2019
GB
1 review
0 helpful votes
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Bought a Milwaukee brush less drill, really impressed with the product, the best price on the market and fast delivery. Cannot fault the service, thanks

Date of experience: July 31, 2019
GB
1 review
0 helpful votes
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We bought a 75 ton press and the quality is great and the delivery was super fast. Much better than the Sealey it replaced.

Date of experience: July 31, 2019
GB
1 review
0 helpful votes
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Received a faulty item. Firstly 'Dave' said he would send out new parts... arrived a week late! Item was no longer fit for purpose as the work had passed and a new item had to be purchased elsewhere to complete the job. Emailed and called 'Dave'... no reply (very disrespectful). Still waiting for a response a MONTH later... and a refund!
I would NOT recommend SGS and especially not 'Dave'. Extremely poor customer service.

Date of experience: July 31, 2019
GB
1 review
0 helpful votes
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Purchased the 72 Tool Chest & side Cabinet, arrived as expected and was well packaged, unfortunately once unboxed a dent was noticed in one of the drawers. Notified SGS who promptly apologised for something that can and does happen to any business sending huge heavy products and they arranged shipping of a replacement drawer "same day".
Charlotte in after sales acted promptly and professionally, would highly recommend SGS to anyone. Currently awaiting drawer to arrive but have no concerns it is on its way.

Date of experience: July 30, 2019
GB
1 review
0 helpful votes
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I use SGS occasionally for gas struts, I wouldn't say regularly although whenever I do I get a good quality service fast dispatch and good communication, their website is easy to navigate and the ordering method is good
Thanks for a great service

Date of experience: July 30, 2019
GB
1 review
0 helpful votes
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Bargain prices
July 29, 2019

Second purchase with another couple to follow, good quality equipment at affordable prices ideal for trade and enthusiasts alike.

Date of experience: July 28, 2019
GB
1 review
0 helpful votes
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Iv'e used them for a few years now and they are great to buy from, I buy loads of Adjustable Gas Struts and they are the best iv'e seen so will definitely keep buying from SGS

Date of experience: July 28, 2019
GB
1 review
0 helpful votes
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I ordered the above item and received it the next day. Very quick delivery, well packaged also. I have used this company before and would not hesitate to recommend them. I would be more than happy to use them again.

Many thanks SGS_ Engineering

Date of experience: July 27, 2019
GB
1 review
0 helpful votes
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Engine hoist
July 27, 2019

Have had a number of products from SGS and like all the rest this is a well made solid piece of kit. The price point is VERY competitive especially considering the quality of the hoist. Look forward to using this very soon on my restoration project. Highly recommend SGS and will be buying from them again.

Date of experience: July 27, 2019
GB
1 review
0 helpful votes
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This was the first time I've used sgs and was certainly impressed. I had bought a Milwaukee sawzall recip saw which didn't come with batteries. I found sgs prices to be very competitive and their dispatch and delivery was second to none. I will certainly be using them again.

Date of experience: July 27, 2019
GB
1 review
0 helpful votes
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Had (foolishly) previously purchased 'upgraded 1200n boot struts' from an ebay seller... never again! They could barely hold up the tailgate without a bike rack on!
Decided to look at reviews of other similar products, and all the reviews pointed in the direction of sgs engineering struts. Purchased a single strut, no hassle, quick delivery with item being packed in a proper tube with padding.
One sgs strut has made an immense difference, and will now hold up my bike rack with bikes!
If your thinking of purchasing uprated boot struts, look no further than sgs engineering, honestly!

Date of experience: July 27, 2019
GB
1 review
0 helpful votes
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As usual, excellent products at competitive prices. Intuitive website with comprehensive information and helpful guidance provided.

Clear pricing and free delivery on many items. Everything I've ordered over the years has been received within 24hrs and in
Good order.

Date of experience: July 25, 2019
GB
1 review
0 helpful votes
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This was my first time ordering from SGS. I have heard many good things about them from friends that have used them before, so i placed my first order and ordered my grinder Sunday evening and it was here at my door by Tuesday dinner time. From browsing to purchase was so easy and quick, I was kept in the loop from start to finish and I'm very happy with my grinder it outdoes every grinder I have ever had it is simply amazing. Thank you sgs for a pleasant trouble free experience.

Date of experience: July 24, 2019