Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SGS

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SGS?
grey stargrey stargrey stargrey stargrey star

SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Chrissy O.
Unfollow Chrissy O.
Share Review
Report Review

Would defo recommend
August 19, 2019

Great value
Great service, quick, informative and the product quality is great, very happy. Will be ordering again if I ever need anything

Date of experience: August 18, 2019
GB
1 review
0 helpful votes
Follow Dave W.
Unfollow Dave W.
Share Review
Report Review

Helpful and efficient
August 19, 2019

My mistake on ordering. Very helpful and efficient service in sorting it out for me, order cancelled and refunded, thank you.

Date of experience: August 18, 2019
GB
1 review
0 helpful votes
Follow Stephen R.
Unfollow Stephen R.
Share Review
Report Review

Good quality Toolchest, very well packaged (box in a box). Only tiny gripe was no 'shipped' e mail as promised, but did get one from courier on morning of delivery. All in all very pleased!

Date of experience: August 18, 2019
India
1 review
0 helpful votes
Follow Robert L.
Unfollow Robert L.
Share Review
Report Review

Was concerned that it could be damaged in transit but seems I worried for nothing. Courier was fantastic,, wheeled the pallet lift through narrow pathways to my garage door. Product quality is excellent, simple installation, laying the chest on its packaging to install the wheels which are substantial. Locking is simple and smooth action. Would I buy from them again? Based on this experience... definitely From start to finish they have been on it.

Date of experience: August 16, 2019
GB
1 review
0 helpful votes
Follow Jamie P.
Unfollow Jamie P.
Share Review
Report Review

Ordered a compressor and some air tools at 3pm and they were delivered at 8.30 am the next day!
Awesome kit, ridiculously fast delivery and superb comes with SGS. They are the best company I've bought anything from by a long way.
Many thanks SGS, I'll be ordering again very soon.

Date of experience: August 16, 2019
GB
1 review
1 helpful vote
Follow Anthony S.
Unfollow Anthony S.
Share Review
Report Review

I ordered an 8' stainless steel storage bench and 1.8m tall stainless cupboard, for delivery to my domestic garage in country. Excellent communication re delivery and very helpful delivery driver who skillfully unloaded the large pallet package to my driveway off small country lane.
Stainless steel bench is excellent quality, the cupboard came flat packed but was simple to assemble and is very designed/well made.
All round very please with products and intend to order 3 more benches and another cupboard.

Date of experience: August 13, 2019
GB
1 review
0 helpful votes
Follow Philip S.
Unfollow Philip S.
Share Review
Report Review

Excellent all round
August 13, 2019

This August I purchased a lawnmower. It was very competitively priced and delivery was free and next working day. We often have problems with delivery because of difficulties with access - not this time however, the service was excellent in every respect. Many thanks.

Date of experience: August 13, 2019
GB
1 review
0 helpful votes
Follow Rob J.
Unfollow Rob J.
Share Review
Report Review

Great product range, very competitive, and great service. Have recommended to all my work colleagues.

Date of experience: August 12, 2019
GB
1 review
0 helpful votes
Follow Keith B.
Unfollow Keith B.
Share Review
Report Review

Ordered two items and they arrived as per the advert delivery times.
I had a question to ask regarding another order, and they were excellent at sorting it out, really good customer service.
Will certainly buy from again

Date of experience: August 12, 2019
GB
1 review
1 helpful vote
Follow George H.
Unfollow George H.
Share Review
Report Review

Outstanding
August 12, 2019

Purchased product on line ultra fast delivery, product is of outstanding quality and most importantly very affordable, I will not hesitate to recommend SGS to anyone this is engineering at its best.

Date of experience: August 12, 2019
GB
1 review
1 helpful vote
Follow brian s.
Unfollow brian s.
Share Review
Report Review

Fantastic service
August 12, 2019

I do not work or know this company now start my review ordered a garden tool and it had next day delivery thought nothing of it at time was later updated with carrier details ect amazing for a tool that only cost £88 this company deserves 10 stars it defiantly came following day at time stated incredible thank you for incredible service will be buying from you again let my family and friends no about sgs

Date of experience: August 11, 2019
GB
1 review
0 helpful votes
Follow Norbert I.
Unfollow Norbert I.
Share Review
Report Review

Good quality
August 11, 2019

I would really recommend, good quality at a great value.
Rubber pads are included. Fast and safe delivery.

Date of experience: August 11, 2019
GB
1 review
0 helpful votes
Follow Russell C.
Unfollow Russell C.
Share Review
Report Review

72 inch tool box
August 11, 2019

Hi I have just received my 72 inch toolbox and it is great and also the help I got when I rang before I ordered was great. I have been a HGV mechanic for more than 30 years and have had snap on and us pro tool boxes. This tool box from SGS is as good and well built as my snap on box at work this box is for my garage at home and is better than expected.it was also well packaged and delivery service was excellent with a phone call 1 hour before delivery.

Date of experience: August 11, 2019
GB
1 review
0 helpful votes
Follow Stewie M.
Unfollow Stewie M.
Share Review
Report Review

A pleasure to deal with - good prices, great delivery and great quality. SGS sets a high bar for others to reach.

Date of experience: August 11, 2019
India
1 review
0 helpful votes
Follow Rob A.
Unfollow Rob A.
Share Review
Report Review

Made EASY!
August 11, 2019

I thought there'd be a myriad of problems but NO. A foolproof website, backed by a knowledgeable sales office. Perfect!

Date of experience: August 11, 2019
GB
1 review
0 helpful votes
Follow Steve B.
Unfollow Steve B.
Share Review
Report Review

Makes motoring diy affordable with good quality tools and equipment. Simple to order and quick delivery. Gets my thumps up!

Date of experience: August 11, 2019
GB
1 review
0 helpful votes
Follow James T.
Unfollow James T.
Share Review
Report Review

Great value for money and fast delivery ordered 3pm arrived 9.45 the next day we'll packaged will be returning to sgs when I need to upgrade. 5 stars

Date of experience: August 5, 2019
GB
1 review
0 helpful votes
Follow Nicholas O.
Unfollow Nicholas O.
Share Review
Report Review

First Class Service
August 5, 2019

I needed to replace the gas struts for my touring caravan. SGS came up on the search engine and pleased it did. Easy to use website excellent product with quick well packed delivery. First class company who I hope to use again and wouldn't hesitate recommending them to anyone. Thank you.

Date of experience: August 5, 2019
GB
1 review
0 helpful votes
Follow Raymond S.
Unfollow Raymond S.
Share Review
Report Review

RYOBI STRIMMER
August 5, 2019

GREAT PRODUCT, GOOD VALUE AND GREAT SERVICE FROM SGS-ENGINEERING AS ALWAYS. ALL RYOBI TOOLS ARE FANTASTIC.

Date of experience: August 3, 2019
GB
1 review
0 helpful votes
Follow Nick T.
Unfollow Nick T.
Share Review
Report Review

I've been buying products from SGS for quite a while now. A compressor, tools, axle stands and wheel dollies and consumables to name a few. Never had a problem and always dealt with knowledgeable, friendly staff. Certainly wouldn't consider any other supplier. Added bonus of dealing with a UK company.

Date of experience: August 3, 2019