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SGS Reviews Summary
The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.
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Ordered a couple of strimmer cords for the new Strimmer I had bought from SGS. Arrived very fast and in perfect condition. A very professional service which I appreciated. Thanks.
An excellent service. Goods arrived on time, well packaged and just what I expected. I shall certainly use this company again.
Would definitely buy from again
A+ service very professional and was kept informed al all updates regarding my purchase
Great work station and mentioned on trust pilot review but thought this might help. On receiving this 70 + KG lump found it easier to take out all 14 drawers and laying on its back
To fit casters. Pops up easy with two small people. Your recommended video ok if built like hulk... just a thought...
Good robust products, 6T axle stands with high listing range - just right for Range Rovers. Really fast delivery. Box was coming apart on arrival, but these are heavy items and can quickly beat up cardboard packaging. Some padding inside the box might have helped, anyway arrived in good condition so no harm done and really please with the stands. Can't really beat SGS for reliable, robust workshop equipment. I'm a repeat customer, which probably says it all.
Excellent, fast delivery, great communication in relation to delivery. Excellent item purchased and easily located in menu system. No issues. Excellent value for money. Impressed.
Tailgate struts for A4 Avant were easy to fit, thanks to the online instructional video. Took no more than 10 mins to do and the end result is a vast improvement on the old struts which were clearly feeling their age. Under half the price of OEM ones too. Delivered at the allotted time so no complaints on the part of the courier either!
Very easy to deal with. Was advised how the item was to be delivered and to expect a call from local haulage company. Item was delivered in perfect condition.
I purchased a Grass and Brush Trimmer ordered on the Sunday night and was delivered on the Tuesday. The product is excellent i had owned a multi tool before from a well known shopping channel and it was useless. The one i have now is just brilliant.
In regard to Customer Service i spoke to Dave regarding the warranty (it has a 3 year one) and i found him to be very polite and very helpful.
I will be using and recommending SGS Engineering in future. Thank you
Ordered a 2.5 ton low profile trolley jack. Awesome product (massive) arrived on time next working day Friday-Monday at 8.45am. Managed to do the caravan brakes ready for bank holiday and will use it to get under our two mx5's. A pleasure to deal with them.
We purchased the above items from SGS recently
They offer great prices and speedy delivery!
Who could ask for more?
Thank you!
Arrived on time. Well packed. Fitted in minutes work as should do. Exactly as advertised on web site.
Fast delivery and good communication.
I bought the 42" roller cabinet tool box, and I'm really pleased with it for the money. Much sturdier and better quality than I expected.
Would use them again.
Great service, well packed and quick delivery, I'll be very happy to buy from again. (also bought the strimmer from them 2 years ago, great bit of kit and excellent value for the money!
Really fast delivery, great communications and the product was precisely as described. I bought a 6l compressor for my nail gun. Excellent and at a great price.
This is the second time I have ordered tool storage from SGS - both times the service has been faultless. Easy to order through the website, great communication from order to delivery the following day. Products have been excellent and I would not hesitate to use again.
I have now used SGS for several purchases and have been pleased with both the deal and the after-sales service which has been brilliant. Thanks
Ordered Ryobi bare impact driver for a great price. Within a couple of days i was using it on site, very quick turnaround. A good reputable company to do business with. Thanks guys
Excellent! The parts sent were exactly right and easily fitted. I tried several websites and found that this is the best website by far for getting the gas struts. I just put in the number written on my old struts and behold, up came my car's make and model. Especially pleasing as my car is not a recent model.
Well what can I say. Have bought from SGS many times and to say have always been happy. Will keep on purchasing. Keep up the good work guys and girls. Cheers to the next time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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