Servicing StopReviews 273

DO NOT USE THIS COMPANY. Overcharged for MOT and service and I was promised my car would be returned by 7pm Friday and I've had no car for the entire weekend. It's now Monday 430pm and still no car - day at work missed and probably another day at work missed tomorrow. Trying to get through to their customer service is a nightmare and promises of call backs are empty promises.

Do not use this company! They had my car for 4 days and I could not contact anyone. I called the police to find my car that they had failed the MOT on for having no water in my window screen washer pump and quoted over £200 just for that part. I took my car straight to the garage they used for the MOT who asked no questions and just changed it to a pass! Service stop quoted me over £800 for "the work needing done" they did not stamp my book for the "full service" I could not get through to anyone from this company and had to pretend I wanted another car serviced. After submitting the form, my phone rang within 2 minutes with an adviser confirming I wanted my car collected. I explained that this was the only way I could get through to anyone and he said he would call me back, I never got a phone call!
I was stupid and did not read any other reviews apart from the ones on their own site, which they have clearly written themselves.

Buyer Beware! Unnecessarily large service bills
Buyers Beware! This example is ******* miles 2013 skoda roomster driver aged 74 lured in with £137.17 service & £18 MOT minimal mileage new to area they are happy to mug off the vulnerable without offering to quote first - no scruples prices all +vat
1.00 full service (labour) 114.47
3.90 change oil 0.00 0.00
1.00 change oil filter 0.00 0.00
1.00 mot 18.00
1.00 collection & delivery 0.00 0.00
4.00 remove & refit: spark plugs 30.91 123.62
1.00 renew: brake fluid 89.00 89.00
1.00 remove & refit: pollen filter 84.51
2.00 remove & refit: tyres (front) (mot advisory) 95.00 190.00 (cheap Europa brand circa £45 online)
1.00 perform: tracking reset (service advisory) 65.00
1.00 oil 24.99
1.00 remove & refit: auxiliary drive belt 189.67 (not due til 60K miles)
1.00 perform: lifetime engine flush (service advisory) 64.50
Total Net Amount £963.76
Environmental Surcharge (2%) £19.28
SKODA ROOMSTER /
Fluid Top up Charge £5.99
Mileage: *******
Total VAT Amount £194.21
Total £1,183.23!
Advice here is deal with a local garage yourself & especially if you are vulnerable get a quote for extras in writing then get a second opinion

Never use this company, they take the money and never pick the car up. No help what so ever just want the moneyScam

OK so it is very easy and convenient to book a service. I booked a full service next day with collection and delivery which is great. That's what the star is for. However...
Be warned your car could be serviced by anyone on their network and I am not sure they care who actually does the work. My car was serviced on somebody's drive! I know because I have a tracker on the vehicle. In addition to this the car was driven twice the distance than required to actually get there!
I called Service Stop to relay my concerns and it took 25 minutes for someone to answer!
Then I had the phone call to say there would be extra charges for oil which I was expecting as I had read the small print but also brake fluid change as the manufacturer advised. I accepted in the heat of the moment believing the seemingly genuine advisor. I have since found out that the manufacturer does not require brake fluid to be changed at this service interval and they charged 3x the going rate for it! I am awaiting response to my demand for a refund on the brake fluid change and will be taking it further if not

So dont be a sucker for the booking convenience because everything else is shoddy and I would not trust this company.

Have used Servicing Stop in the past and while not brilliant, they got the job done. Have spent the last two months trying to get a simple car service. Has been a nightmare? Three last-minute cancellations from my local garage, with a variety of excuses, ranging from "our electricity isn't working" to "we are closed Tuesdays." Some vehicle collections were arranged without notifying me at all, not that this mattered, as the collections were always cancelled. In the end I had to complain and insist that Servicing Stop use a different, and hopefully more reliable, local garage. They promised they would... then gave the job to the same garage. Have requested a refund.

I realise that a lot of the above may be more the fault of the garage than Servicing Stop, but to the customer, this doesn't make much difference. The net result is the same - a car that hasn't been serviced.

Take my advice and find yourself a reliable local garage instead. Don't be tempted by Servicing Stop's cheap prices, as once they factor in oil change, new spark plugs etc, their prices aren't that much cheaper than your local Kwikfit.

Don't make the mistake I made!

Why didn't I just take it into a garage myself? I will be asking myself as I pay off this bill.
I get a call trying to give me a £1300 invoice for various works. One of which was hundreds for a belt change (changed earlier this year for £50). So I say just get it though the mot. They have the car now and I'm at work so what can I do? So the bill comes down to a total of £950.
Gets taken back, give it a test drive and hear scraping, they took it back and must have heard it too. Found out from utube it could be brake pad guard resting on it, which it was.
Loads of welding on the exhaust was paid for yet a gummy patch I did on there was untouched! What did I actually pay for? We'll never know.
I phoned the garage for a moan and they moaned about S Stop themselves. I could go on, I know I've been milked and it's my fault.
Why? I didn't listen to the reviews.
Read this review and say one thing to yourself.
"I'm taking it in myself"
If you don't, I hope you have a good credit card deal!

Avoid!

I booked in for an MOT and Service for the 4th October 2021 on the 15th September. This gives them 20 days to arrange the appointment with the garage. The offer pay upfront option. Which i have done. Once done you get a confirmation email to tell you the appointment is booked in with the garage and they will come and collect your car. Sounds great.

However, Monday the 4th October comes and no one arrives the pick up the car. At 11:30am i called and asked why as they are supposed to pick up between 8am and 10pm. The guy just answered with 'they cannot do it today'. I had not been contacted by anyone to tell me that they could not do it.

I then re-arranged the appointment to Friday. Waiting on Friday morning. Again no one comes and collects the car. This time i didn't call to see if anyone would come back to me to advise what has happened. Silence.

I receive an email from them that evening, with confirmation of my booking for Monday 11th October 2021. No one called to check this appointment was okay for me. I chose to wait in and see what happens.

I think you can guess what happened, No show once again. Problem is, once you pay upfront they have you locked in as they wont refund you for up to 10 days.

My advice to anyone considering going with these guys to seriously consider against it. They may offer cheap prices but far from reliable, pick a garage that will take your booking and ensure you are seen to on that day!

Reading the other reviews below about after having a service done, im glad i haven't gone through with it!

I have today asked for a full refund of my money.

Once the car had been collected everything went downhill from there. They contacted us to say that additional work was required, which seems to be a regular occurrence with this company. I had already spoken to a genuine Citroen dealer the day before and was informed additional parts were just recommended and not essential. The service stop Rep insisted that they were essential. The car was not returned within the specified time and there was no response to our phone calls. At one stage we were going to report the car stolen as we were under the impression that it was a scam. However, we sent text messages requesting an update and were astonished at the "I don't give a stuff" attitude from them. The car was returned but over 3 hours late. The sub contract mechanic, even informed us that the additional work was just a recommendation and NOT essential. If we had agreed for the additional parts to be sourced and fitted through service stop, the cost would have been £140 dearer than if we had taken it directly to a genuine Citroen dealer. Don't forget the +VAT. We will certainly never use this company again and urge anyone considering doing so, read all reviews and NOT just the ones detailed on their website. 06/10/21

Absolute bunch of scumbags,

Tried to reel off a list of non existent faults on my 8 year old 3 series BMW that had just had a 128 point AA check done & confirmed in immaculate condition,

Tried to tell me I couldn't have my car back if I didn't pay for an oil change and disposal of fluids when it had just been done less than 1000 miles ago.

This company need trading standards all over them absolute con artists,

Funny I didn't end up paying a penny and got my car back.

Hung up on me when I told them I wanted to know where my car is as I was going to collect it.

Filthy robbers preying on people.

I wish I read the reviews before I booked my car for mot and interim service, first they don't answer their phone lines, no customers service. I know this company is a broker and I had phone call from a garage who was servicing my car he started talk but I had not a clue what he was saying with his fast talking funny accent, I just couldn't understand and I asked him to repeat what he was saying and told him to speak slowly and calm. He was trying to sell me extra jobs which happens with this company they always call you and tell you that something wrong and need replacing which probably isn't true, it's totally ripping you off or in my case he tried but I wasn't having any of it and I told him I did NOT want anything extra and oil he was saying need changing which I have changed it 4 weeks ago and he was telling me about my engine flush but that got done on the last service 6 months ago but he obviously didn't know that. When I said they all got done and don't need doing again this nasty man put the phone down didn't even let me talk or finish what I was gonna ask. Total ignorance. Never again with this firm in million years. Am going to complain and get my money back as he said without engine flush or oil change he can't do interim service. Total waste of money and time.

Absolutely dreadful service!

I am writing this stranded on the wrong side of town because my car was picked up this morning for MOT and it hasn't been returned to me.

I honestly don't know what to do!

I WOULD SUGGEST NOT TO USE THIS COMPANY even though they give very cheap initial quote for MOT and Servicing. Call centre person mentioning himself as service advisor named Josh K called and was talking very arrogantly. Also was very much pushing to get extras which I clearly denied. But Josh was not ready to listen and told me abusively saying "you do not understand and you are not a mechanic, etc" also asked me picking my car myself from the garage and not going to do any work, etc. Finally when I still did not agree to accept additional work and charges, he disconnected the call. This is very abusive and not accepted. Forced me to get specialist oil in the car even though I denied multiple times. I ended up paying for it as I needed car done and back. All in all very bad impression and will never recommend irrespective of how nice initial deal seems.

Servicing Stop do not like keeping their Customers Updated. I had my car booked in for a full service and mot for 8/9/21. I received an email this morning to say that my car was going to a different garage. One which i had moved because of their terrible reviews on Here. They booked it back into this awful garage again without notifying me. I only fond out when i received this email this morning which garage it was going into. Needless to say i have cancelled that.

Do not use this company or fall for the reputable looking website. They will rob you by creating false repairs, and charging astronomically for it. And will extort you by refusing to give back your car if you question their pricings. They are not signed up to any sort of customer complaints policy and not member of any industry body.

Booked service and MOT and paid online. No contact on day of pick up, 3 phone calls and no one spoke at 11.30, tried all the e-mail and telephone numbers supplied - no joy. Contacted by someone at 1.30, no apology but offering a date the following week, I cancelled and asked for a refund - still waiting. I must learn to read reviews first and if it seems to good to be true it usually is!