Servicing Stop

My car was not delivered to me on the day i cannot express my utter dissatisfaction with their service the garage said they instructed them not to deliver my car payment was made by 1700 hours their office first tried to contact me at 1625 and at 1633. I called their office back at 1635 and a message came across that they would call me back. My call logs show that they returned my call at 1656 and requested payment for further work i told their representative that i am driving at that moment and would make payment as soon as i can stop. I made payment at 5.01pm, i have online proof of payment i contacted the garage and they later said they did not clear my car and thereafter informed me that they damaged my alloy wheels on their ramp. I feel their service is provided by cowboys and they are not to be trusted. Failure to deliver my car inconvenienced me immensely DO NOT USE THESE PEOPLE

I booked my car for a service was to be picked up on 17 th July No show, was rebooked for today 22nd July once again no show, I had prepaid and was informed that i would get a refund in 3-5 working days, funny it does not take them that long to debit your account, If you want the run around please use this company

Anual petrol service, quoted competitive price for service, Collection late.
During service Charged further 250.00 for oil surcharge, fuel treatment, engine fush and sevral other things if I had not shouted enough. The total had risen from 174.85 to 425.59, but they wanted ove 600.00.
Spoke to Dean who hood winks you into thinking you need all of the extras until you realise you are being scammed a very nasty man. Never again I will report them to trading standards,

Ever wondered why a company doesn't have reviews on their page from customers? Service Stop hides behind what I can only imagine are fictitious reviews on Trust Pilot that still bring in business. I was charged for a full service and MOT, but when I challenged the "service advisor" who was trying to get me to part with a grand and constantly contradicting himself, he terminated the call with "have an amazing day" as he realised his tactics of persuasion wouldn't work with me.

My car was returned with no paperwork, and multiple chasers to the garage directly and Service Stop to provide the failed MOT and alleged full service ignored. Reported to Trading Standards & CAB and am recovering the funds for both through my bank as had to arrange another service and MOT today so I'm not driving illegally/have evidence that the vehicle is fully serviced.

I'll be sending a case to Trust Pilot with all the reviews i've found from customers who've found themselves in a similar position to mine and worse to understand how their reviews are in such contrast to the thousands of other reviews and customers groups set up on the back of their underhand dealings with this company. Sadly, I trusted Trust Pilot as I was up against it time wise.

Add on Google £85 new year sale service stop full service and I thought it's a good deal but what I get,£250 for Just engine oil and oil filter and full service what full service,£85 is only diagnostic fee and why car need diagnostic when it only needs oil and fluids change and top up

Having been pressured into paying for work to be done to my car after failing the MOT and service I booked with servicing plop, (I was told it was too dangerous to move from the forecourt), I paid £1700. Turns out that the majority of work I was charged for did not take place. An independent mechanic checked it over for me and took photos. I paid this much basically for 2 tyres! I've reported them to trading standards and will take them to court for theft if my refund is not processed within 7 days

I should have seen it coming

The one star is because they collected and delivered back as agreed, so not all is bad.

I booked a FULL SERVICE and got a change of oil and filter plus a phonecall asking me to spend hundreds of pounds due to several.advisories + engine flush, renew brakes oil, weld exhaust...and yes front tyres, which thankfully I had already booked somewhere else

Total cost for the full service shy of £200, Rip Off

Never Again
No, Thank you
A Bientot.

Feeling awful for being such an idiot

Where to start with this review. I was enticed by fact I could get a full service and MOT for around £90 (£30 discount by paying up front) just after filling in all of my detail this was increased by around £25 for various other fees that were tacked on at the very end of the process. This should have been my first clue to the type of company I was dealing with.

Another reason I thought this company would be appealing was that they will pick up and drop off your car after servicing. The car was booked in to be picked up between 8:00-10:00. The car was actually picked up around 15 minutes later than the expected range with no indication from company.

Once the car was picked up I received no updates until around 16:30. When I was contacted by the company representative on the phone. They spoke as quickly as possible, randomly spraying numbers and issues down the phone. I had to get them to repeat this list 3 times to write down the problems and corresponding prices. This is a blatant sales tactic to fluster people into paying the extortionate prices. I was quoted £1140 to fix the issues to pass the MOT. When I added up the figures I had been quoted and added VAT their sum should have been £1090 so I have no idea how they managed to arbitrarily add £50.

Obviously I told them this seems extortionate given that the repairs weren't major at all. I told them I'd like my car delivered back so I can decide how to progress. The representative then seemed annoyed, but told me they would deliver the car back if I paid a final oil change fee (£25) as my had car required specific oil. Amazing that this was added after my had been serviced even thought they knew 2 weeks in advance the exact make and model of the car.

When I got the report back for my car I noticed half a dozen of the servicing checks hadn't been completed and were just marked with N/A instead of a tick.

The following day while I was at work I received a phone call in the morning from the same representative who told me that I needed to pick up my car as they wouldn't transport it given it was no longer under a valid MOT. This hadn't been told to me the day before and I believe they withheld this information until I had paid the final charges of the service.

I ended up taking the car to another garage that made all of the repairs and had it re-MOT'd there for £186 total.

Do not trust servicing stop! They're the literal scum of the earth that will try ever method possible to extort you. I have nothing good to say about my experience and would advise everyone I meet to steer clear of this cancerous organisation.

I received a reminder from the dealer that my Kona EV required a service. Soon after I received an unsolicited quote from Service Stop that I mistakenly thought was from my dealer. The price £186 was in line with what I expected and booked and paid up front (mistake). Shortly after I received a call asking if the collection day could be move one day to the right. I agreed and a confirmation came back and the cost had fallen to £ 171 for a full diesel service on my electric vehicle. When I called to correct the quote all I heard was an American female voice relaying a recorded message
I spoke to my dealer and he said I was the subject of fraud and anyway the fourth service on my car would cost £ 97. I managed to cancel the booking through their website and await a full refund.

The incident involved Stop Servicing Ltd and a garage appointed by Servicing Stop to carry out my job operating at the address Raynes Way, Broughton St, Manchester, M8 8NN.
On the 21/05/2024 I paid in advance for servicing and MOT on the 24/05/2024 with Servicing Stop. I was then provided with a most bizarre document which was neither an Invoice nor a proforma, with the nr *******. It contained what I had already paid for, and the estimate for a series of work, including several I did not wish to be quoted for, and contained no data for the company: address, VAT nr, or even business name. The document provided by the garage entrusted with my job, appointed by Servicing Stop and operating at the address Raynes Way, Broughton St, Manchester, M8 8NN amounted to a total of £1,040.59. When I requested to be provided with an invoice for the services I had paid for in advance and a separate proforma for the remedial works to render the vehicle roadworthy and pass the MOT, I was denied this. As a consequence, I could not proceed with the MOT and had to request that my car be returned to me and seek the services of another garage, incurring in extra costs for MOT and remedial works with this second garage, but also in loss of earnings of one day I had to spend chasing the proforma and the invoice, as well as on a hire vehicle to commute to work for a week (the MOT expired before a long weekend and the garage with the earliest availability I could find only had a slot for the following Wednesday, and they didn't have the vehicle ready until the following Saturday).
The MOT and Service costs amounted to £ 162.20. That plus the additional cost of £ 167.96 spent in hire vehicles required to commute to work after failing to obtain the MOT renewal with Stop Servicing Ltd, plus £109 for loss of earnings for the day I had to take off as annual leave to chase a quote added up to £ 439.16 in total losses.

Told me my car will be picked up monday between 08.00-10.00am only to just call me and tell there is only one place that can pick my car up, but it will have to be the 17th? What's all that about? Why tell me something different from the beginning when asking for payment? I did pay. But now I have to wait for a refund. NOT at all impressed.

"Booked car in for its 1st service. Ford Puma, 20 months old, 17,000 miles. Collection went well, that's where it ends. Had a call from Gary Needham at Servicing Stop. He talks at a million miles an hour, telling me I needed air pollen filter, specialist low ash oil (NOT recommended for my petrol engine) full brake fluid flush (otherwise warranty would be invalidated-total lie and unnecessary for th the age of my car) and loads of other work for the service to be completed, totalling £500.
I refused the work, then motor mouth Gary became angry Gary, telling me I must have the brake fluid flushed or the service could not be completed. I reluctantly agreed and he sent an invoice. £156 for a brake fluid change, same service is advertised at Kwik Fit & Halfords for £49.99. I called back to query the massively inflated price, to be told that the work had already been completed and my car would not be returned until I paid. I asked to speak to a managed as Gary was being so aggressive. He told me all management were in a meeting until 5.30pm. I needed the car back so had no option but to pay up.
They brag on their website that Servicing Stop have appeared on Dragons Den, they don't tell you that they have also featured on Rip Off Britain, BBC Watchdog and had a scathing write up in The Guardian newspaper. I hope this bunch of rob dogs get shut down soon.
Beware of reviews on other sites that don't ask for proof of service, loads of fake 5* reviews that have exactly the same format.

Avoid! Total Scam! These people are not mechanics! They deliver your car to a mechanic who is local to you! They make money off inflated extras. Ie drain brakes should be £50 they charge £596!

Booked in my service. Paid in advance. After they've had the car 2 hours they call and say they need to various things like drain the braking system at a cost of £596 and some other things. In total including what I'd paid previously they wanted approx £900.

Land rover only charge £550 all in for the same service.

These people are trying their luck and they are rude on the phone when you challenge them.
They try to bully you to spend the money and threaten your car won't work properly, say you now haven't had a service which you've paid for and say you need specialist oil and hold the car until you pay something as a minimum.

They told me I now hadn't had a service and I would have to pay more. There was paperwork left in my car with a mechanics details. I contacted the garage and they told me they had completed the service and everything was fine.

This company do NO work, they are a 3rd party office based outfit who arrange for your car to go to a local mechanic then give you hyper inflated prices to do work.

It is disgusting and they are attempting to take advantage of people because they have your car and you rely on your car and want it to be Ok.

I recorded the calls and the guy on the phone ( Marcus) kept calling me blud all the time. So unprofessional and totally rude.

After speaking with the garage my car had been fully serviced and Marcus had been lying to try to push me to spend more money than was actually needed. The garage said the £596 would be around & 50 if I went to them direct. Absolutey vile!

Just had a service today i payed £149 up front and before thay let me have my car i had to pay
£251 more for extra work i should have been told and could have said no and no had the extra work

I was told I would receive a list of what was done in the service and there would be pictures and video. I also want an explanation of what the original 100 pounds was for because that was supposed to cover the service yet I was charged another 570 pounds for the same service. 670 pounds for a basic service for which I have no evidence they even touched the car - the garage they used has no contact details too - stay well clear.

Servicing stop pricing
What an absolute rip off! Here's why...
My car, a BMW 520d went for it's annual service through these cowboys and the reviews seemed good and it was convenient as they collected the vehicle and dropped it off. The service and MOT came in at around £125.
Later on in the day, I got a call from servicing stop giving my the news that on top of the service, my car required several other bits of work. Renew my brake fluid, change my auxiliary belt (due at 100k miles which seemed right) and an engine flush due to carbon build up. They appear to have snuck in a fuel treatment too?
The work was completed and my car returned. A couple of weeks later, I went for a drive (I'd been using my new motorbike to get to work so hadn't driven the car). When I switched it on, it flashed up service due in 390 miles? This confused me so I got in contact with the garage who did the work and asked if they could reset this as they may have forgotten. They agreed so I went straight up. The chap at the garage pointed out that this was the rear brake pads that needed changing... Why on earth wasn't this done during the service?
Servicing stop agreed a £20 refund for this inconvenience.
This got me thinking. If they'd missed this bog standard check, what else have they missed?
I got an independent mechanic out to check the work. The first thing that struck him was the costings of the 'extra' work that was carried out.
He pointed out the following...
Auxiliary belt change including labour should be no more than £150. I was charged £322.93
Renewing brake fluid at the very most £100. I was charged £167.54
Fuel treatment and engine flush, again, at very most £60. I was charged £162.05
That is more than double the price that it should have been!
My independent mechanic did actually change the rear brake pads and discs for me and wouldn't you know it, the nipple to change the brake fluid (that needs to be removed for the work to be done) hadn't been touched in years... So this clearly hadn't been done and yet I had been charged £167 for the work!
To confirm this, my mechanic has tested the brake fluid. New brake fluid was tested and had a boiling point of 271 degrees. My brake fluid was tested and it had a boiling point of 227 degrees. I'd only done around 300 miles since the service and the degradation in the fluid was way out of the parameters so supporting the fact that it wasn't touched!
Off my own back, I've sorted the brake fluid issue out with the garage. They will be doing the work soon and we're very apologetic.
When I've emailed servicing stop to complain about the costings, the cheeky woman, Hayley, stated that I should get a quote for the work from a BMW garage and send it to them.
How on gods green earth is that comparable? If I'd wanted to be ripped off, I would've taken my car to BMW.
I've actually used the garage my car went to before and found then reasonable. No where near the prices of a BMW garage.
I will never use this company again as they just rip you off.
My advice... Get your car serviced by them but DO NOT get any extras unless you want to get thoroughly ripped off!
You have been warned.

The Saga of using a Car Servicing Discount Web Site.
Now I live in a small rural village Near Kettering Northamptonshire and since my car, a Mitsubishi Outlander PHEV is no longer covered by Local Garages, I googled "Local PHEV Servicing Garages".
Google suggested I try Servicing Stop as a Booking Firm.
Their Website requested my Car Registration Number and correctly identified my make and model being an EV.
They Quoted for both Interim and Full Service and as an extra option also a MOT.
I opted for the Full Package of Service with MOT and being a disabled pensioner was pleased to accept that the "Local Garage" would arrange collection and delivery on the agreed day.
Now here is the first problem. The Garage that does the work is not disclosed until after you pay and a confirmation email sent.
The allocated garage for mine was in RUGBY Leicestershire. 50 miles away! Not exactly local! But the booking firm state in the small print that any cancellation will result in a charge?
So the CATCH is as follows.
The Booking Firm takes the money.
The allocated garage puts the car on the ramp and does some quick checks to fill in the Tick Boxes in accordance with the "Interim or FULL service agreement.
There is a clause that states there could be additional charges for "Special Oil" (low ash would be regarded as special).
The garage will then continue to do the MOT test if that is required?
Once the exercise has been completed by the Garage they send the results off to the Booking Firm.
The Booking Firm then get High Pressure Sales to ring the MARK (that's you) and nicely tell you that you car has/has not passed the MOT however "as per the contract" there are extra charges, ALWAYS because of the oil clause.
Now for the clever bit, "we also have some ADVISORY notices that we recommend be done now whilst the car is in the workshop"!
These will be worded carefully according to the well used script. In my case "a car of this age should have 1) brake fluid replaced. 2) anti freeze replaced 3) a full engine flush etc, plus any other options they can think up.
Now comes the RANSOM bit! Depending on how you hold out they send an email with a payment link to pay for the extras, and there are always at least one extra because of the oil! The link includes a short warning that any delay in payment may affect the timed return of the car (held until the funds are in their account).
Back to me having refused all but the "special oil" I waited the return of my car between the agreed CONTRACT time of 4 - 6PM. And waited, and waited etc. By 7:30 I was in a panic as none of the contact numbers were answering. Now the mind goes into every option case from they have crashed and burned on the M1 to it is already dismantled and shipped out.
Time to act with a few chosen words to every web site and email address that was available and no they were not complements. So with the new day comes the call from the Booking Firm manager explaining how there was no excuse why the Service Garage had failed to return the car last night and he would get it returned ASAP now.
Well 13:20 hrs it arrives. "Nothing to do with me mate I am only a contract driver they called me today" I restrain myself and enquire "have they reset the service light and stamped the book?" Yes all done! I check the dip stick and comment that whilst the level is correct I have no way of checking the quality? All other fluids are where they should be but then again they were before it went anyway.
I check my car computer which confirms the collection and delivery mileage and also that 3 gallons of fuel has been consumed.
Further checks of the on board computer show that whilst the Service Warning Light has been reset none of the other settings have been reprogrammed. My Dashboard Display keeps telling me that a Service will be required in 400 miles!
The paperwork required for my Service History consists of a Tatty Photocopy of an MOT certificate and some emailed PDF files listing the car as a Petrol Outlander and no mention of any EV checks or testing?
Gutted.

I've got a 2.0 A1 competition 4.0. I put it in for a full service and MOT. It was driving absolutely fine and had no engine lights or errors on it prior to going into the garage.
I've just been invoiced this: REMOVE & REFIT: WINDSCREEN WIPER - BLADE/S (MOT FAIL) £145.00
RENEW: BRAKE FLUID (SERVICE ADVISORY) £140.00
INVESTIGATE: ENGINE MANAGEMENT LIGHT (SERVICE ADVISORY) £265.00
REMOVE & REFIT: SHOCK ABSORBER/DAMPER (ONE) (REAR SUSP.) LEFT (MOT FAIL) £667.88
PERFORM: LIFETIME FUEL TREATMENT AND ENGINE FLUSH (SERVICE ADVISORY) £135.00
When a driver brought the car back from the garage where the work was actually done he had no idea about all these charges and said they were not from the garage but were from servicing stop