Servicing StopReviews 273

This is the first time doing business with them and it is the last time as well. Ridiculously overpriced to fix a small problem. Ask for £700 to change one coil spring of a Honda Jazz which cost £54 from eurocarparts. Also missed the delivery time without any contact. Also the car seems having extra problem with the brake after they refilled the brake fiuild and now I have to spend extra money to ask other garage ro check it again. TOTALLY NOT RECOMMENDED.

They totally scammed my sub which is a vulnerable adult. They suck you in with what seems like as good deal...them boof...they totally scam you with work that doesn't need doing, charging grossly overinflated prices. Someone put a so to this awful company, they should be totally ashamed of themselves. Do yourself a favour and keep well away from this awful company

DO NOT BOOK WITH THIS COMPANY EVER! They pay to be at the top of google search engine but are based on LIES AND DECIET. I had my service and MOT booked in for over a month, and was told collection between 8-10. That very morning I got a text at 7.30am to expect collection between 8-10. It got to 09.45 and I wondered where they were, so attempted to call. YOU CANNOT GET THROUGH TO ANYONE ON ANY PHONE NUMBER AVAILABLE, EVEN THE NUMBERS THEY PROVIDE YOU WITH. I had to then speak to Live Chat, who was a robot, who then passed me onto a human, who told me that my booking has been cancelled because of sickness. WHY HAD I NOT BEEN CALLED AT ALL TO BE TOLD THIS? WHY DID I HAVE TO ASK? WHY DID I GET SENT A TEXT REMINDER OF SERVICE THIS MORNING? I asked then for an urgent call back, and the most unhelpful and un-remorseful man explained that due to sickness, my service could not be completed today. He did not say sorry, or even take any responsibility for the fact I was not informed of this. I re-arranged my whole week to fit around this, and yet the team here could not give a single hoot about this. I would suggest NEVER booking from here, if you actually want a reliable service. The fact you cannot even call them on the number's provided is the biggest joke of all. Thank god I did not pre-pay for this service, as I would be at loss of money.

DO NOT USE! Wish i had read the reviews before booking! First the positive….they picked my car up on time!
Now the negatives! Car was meant to be brought back between 4-6pm, 8pm no car! No number or messaging to chase and find out what's happening, all lines close at 6! I had 1 missed call that day, leaving no voicemail or text or email, so assumed was a scam call so didn't bother to call back. And to reiterate, only ONE call! My husband wanted me to call the police to report the car stolen as no communication! I then had to arrange for my children to be taken to school and rearrange work for the next day as no car! 8am i messaged on the live chat, told the advisor in charge will call me! 10:10am he called with a list of "additional" work mounting over £1k, for brake pads alone, didn't even get a quote for other work as they're already being sorted at my local garage which was already booked in for! I told them absolutely not and I will take to my local garage as I knew the REAL cost wouldn't be that amount! The guy then got really short with me and virtually hung up! My car was then dropped off at 1pm, in fairness the girl who picked up and collected was lovely, none of this is her issue or fault! I looked around my car and saw the wheel patch panel sticking out, I thankfully was able to push it back in! It's in my local garage tomorrow and they've been asked to ensure a full service was carried out as learning from other reviews, there's a high chance it's not been, but rather they spent their time looking for faults to try make money back on beings as the initial full service quote looked so appealing! I have also been quoted less then half the cost by my local garage for the pads! Please do not use and avoid the stress and anxiety I had!

Just now
NEW
Car was picked up and dropped off on time which is what the one star is for as it was down hill from there on. I received a call from a London number a little while later and Dean read out a list of extra things that needed doing totalling £870. I queried why some things were so expensive eg new front brake pads £280 when I had been quoted £112 by National Tyres, but didn't really get a straight answer. Was made to feel that I would not get my car back until the work was done and paid for. To add insult to injury, after my car was returned I received a phone call from the London number( I live in Bedfordshire) trying to get me to sign up to their premium scheme(scam) which for £15 a month my next service would be much cheaper. He said had I been a member today I would only have paid roughly half of what I did. I told him that I was not interested as I felt that some of the costs today were extortionate and that some of the jobs didn't even need doing. He ended the call saying he would call me again Monday in case I had changed my mind about the premium plan. I told him not to bother but he insisted he is going to call. Won't be answering my phone! Won't be using the company ever again. I feel stupid for not having read any reviews before I used them.

My car was picked up fine and on time. My quote was £145 with vat around £160 which was fine, i had a phone call to say i needed specialist oil, pollen filter and brake fluid, which took my total to over £400?! I said no over the phone and was told i was only getting half a service, which they'd already done (apparently) so i said fine i had to pay, i ended up paying £190 in the end.
It's now 6.30pm and iv only just had a call to say my cars on its way back. Noone answers the phone. I haven't even had a service stamp in my log book (they couldn't find it)… it's the ONLY thing in the glove box? Why not just ring me and ask where it is? So the guy who dropped my car off said he's coming back with the stamp tomorrow! Turns out on my invoice i have actually had a full service! They are trying to rip people off, QUIERY everything! Or better yet go to a legit actual car place i feel like iv wasted my time and money.

I booked MOT and Full Service and the low price lured me in. However they add on extra bogus costs to scam you in to making money. The garage they used to carry out my work was also very inefficient and took 2 days to return my car. They failed my MOT on exhaust emissions requiring replacement of an exhaust manifold gasket. I then went to my mechanic to check it and there was no issues with this and another MOT tester passed it straight away. I highly recommend you don't use their services

Stupid me did not check reviews however like everyone, paid for the service online, got my car collected, before the garage serviced the car, received a call from service stop that extras are needed like engine flush, brake fluid but declined on the cabin pollen air filter as replaced last year, however a few days later, checked the oil in the car and it was still dark brown and not light brown or amber in colour, took snaps and sent it over to service stop, emailed me back and go back to the garage that did the work, the nice guys explained that engine flush is a bad thing to do, secondly it's normal to have carbon deposits after an engine flush, I beg to differ as oil replacements on previous oil changes are always light brown or amber in colour… the garage has told me that to replace the oil again I will have to pay extra and refer back to service stop, no problems I have written another email raising these issues and the work is not to current industry standards and will be taking it to the proper channels to resolve my dispute, either get the work done again that I paid for or refund me the money minus the brake fluid that is excessive anyway and the MOT… still waiting for a reply before escalating to the appropriate channels or a small claims court to reclaim my moneys under a consumer protection and sales of goods act… if anyone has had work done, check your oil to see if you are happy it is nice and clean as it should be…

Do not use this company! This was the absolute worst experience I have ever had when getting my car serviced.

It seemed like I was booking a cheap service but after my car arrived at the garage I was told that in order to sign my service book as having had a full service I would have to pay for extras including specialist oil and brake fluid. They wanted me to pay £400 in total just to service my fiat 500, this is considerably more than I have ever paid at the actual fiat garage.
I think they saw that I am a fiat 500 driver and a female and thought they could rip me off.

And on top of this when I declined the extra work, they stopped answering my phone calls and hung up the phone when I got to the front of the queue. They ended up not returning my car until the following day even though I had told them I urgently needed my car for work and I ended up having to cancel important work meetings.
Absolutely appalling service and I will definitely not be using them again!

I have booked for a full service and MOT today and paid online. Car get collected on time, nice and easy. 2 hours later I received a call from them,I have to pay £527 on top what I have paid online! I know for sure that nothing wrong with my car,it drives smoothly and never any issue. I have expected to pay more any way but not that much! For Engine flush?! Break fluid and filter cost that much. I regret my choice to go with their service online,should stick to what I knew. Never again dealing with them! Customer service doesn't answer your calls or they answered but hang up on you. We can communicate to anyone a person?! The only thing why I paid,obviously because I need my car back! Ripped Off! I will take this matter further.

They scammed me with £450 for very minor repair that this price not match in the market and without my approval!
When I tried to cancel this repair, they just intended to ignore me.
I have raised a complaint 3 months ago and regardless of the enormous reminders, they failed to even look at my case and reach to a settlement. I kept chasing Michael Nathan but he just doesn't care!

They don't care about their customers, so irritating to deal with them. Definitely won't recommend to anyone. I am sure the positive reviews you see are paid and fake!

I've used this company for the past few years, second time I was mostly shocked with the service! They were late with dropping of my car as usual - kept it for the weekend when the car was collected on Friday morning and it should be done the same day.
I was asked to pay 1200 for a full service for a Fiat 500! I refused therefore cost was reduced to 800.
After getting my car back I have noticed that my Service book is missing. I was fighting to get it back for further 2 moths. I am afraid the garage lost it and I was sent a new book with no other history than the one done by the scam ServicingStop company. Please be aware and look for a local garage. This year my full service and MOT cost me 200 in total. This is the cost for servicing and mot on a small car. Be careful of scams companies like this one!

Please do not go near this company,I was totally overcharged for work done, like most people in here I was held to ransom to pay a massive overcharge. Told my car could not be driven so couldn't have it back till work done. At least $#*! Turpin wore a mask.

I put 5 star to warn people who think the 5 stars maybe genuine. There not.
Everyone gets ripped off, just look at the reviews.
While its being serviced you get a call from a London number telling you that you must have the brake fluid changed the engine flushed to clear the carbon build up? Oil has to be a 'special' oil etc etc. They want hundreds of pounds more with an underlying threat that you won't get your car back if it isn't done. Meanwhile the garage servicing the car have absolutely no idea what is going on.
It's daylight robbery and should be stopped.

Unfortunately I wish I'd read all the reviews! I'd be extremely surprised if you end up paying what your originally quoted. You will receive a call saying you owe more money to complete the service on your vehicle! Avoid using this company.

Absolute scam, booked car for service and MOT over 2 months ago, and had to keep on chasing tpo confirm it was ok to collect. Called this morning, day before due for collection, and I was told the garage the normally use near me didnt work with them anymore. What an absolute bunch of losers, totally unprofessional. Would give ZERO starts if i could. Good job I didnt pay upfront, would probably have stolen my money.
Stay away, will report to trading standards.

This is what I received when I complained: My whole experience just for an MOT was the worst in my LIFE
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I do sincerely apologise for the issues that you have experienced when trying to make the needed payments online and for the fact your vehicle has been kept at the garage for longer than expected. Following your complaint I have spoken to the garage, the Servicing Stop technical team and the service advisor, who has managed your booking, about this and I will also be monitoring them closely moving forwards to ensure that the feedback has been taken on board and that the needed improvements are made.

With regards to the amount of emails that you have received in relation to your service and the clarity of these emails, I do apologise for any inconvenience that this has caused you Dee. Following your complaint I have passed your feedback regarding this to the management team, as we are always receptive to feedback and we do frequently adjust the services we offer based on suggestions and feedback made by our customers.

You have also reported that you are unhappy with the way in which the Specialist Oil charge has been explained to you, the fact you were unable to view your MOT certificate on the service date and the fact your vehicle has been returned to you dirty, with grease marks on the Bonnet and dirt in the drivers footwell, I do sincerely apologise for this. Again, I will ensure that your feedback in relation to this is provided to the service advisor and garage who have managed your booking as well as to our management team.

I appreciate that you are unhappy with the offer of a £20.00 refund and, whilst we are unfortunately unable to compensate for loss of earnings, what I can do is increase the refund offer to £25.00 for you, as a full and final resolution to this case, please advise if you would like to accept this refund and I will make the needed arrangements for you.
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Booked MOT/Service over a month before. Had text and Email message stating garage would ring to tell me when they would be collecting my car. Heard nothing. So 15 minutes before 10.am (as stated no later to pick up) I rang the number they gave me. The owner was very rude and told me he'd had enough of the company and the arranged collection he had cancelled. I asked why and he said too far to collect and I should take my stupid attitude and complain directly to Service Stop. Asked if in hindsight if he could have just messaged me to let me know and he hung up. Nottingham based is all I am saying. Got in touch with SS and they said there wasn't a local garage; so why did they take my money knowing the only local garage was not operating and hadn't been for 4 months?. Finally got my refund but nevertheless I had to book in with another reputable company for my MOT/Service. Plus side: good customer service is polite but organisation a mess. I'm not the only one been let down by lack of organization.

Keep away unless your loaded!
My just passed MOT with advisory for front disc n pads!
They collected the car then rang me to say it was" too dangerous to return to my address!" It was advisory 3days prior!
Charged me a total of over £1,000 for 2 front discs n pads,
£138 for a diagnostic I got no report on!
£110 engine flush
£130 for brake fluid!
Can't help thinking I was ripped off!?

They hook you in by offering what looks like a cheap service. They take the car away and then come up with a list of other things that your car 'needs' doing. I just wanted a standard service as I'm going on a long car journey this weekend, my car wasn't even in for an MOT.

Then the prices they quote for the 'work' are absolutely ridiculous, £129 plus VAT to change the brake fluid for instance.

I agreed for the cost to be spread over 6 months and am thinking of contacting my bank to get the rest of the payments stopped. This is just a scam.