Servicing StopReviews 273

Very bad experience. Faults occurred after servicing and no response from the company. Not by phone, emails or social media. They are very quick to take your car, take your money, but the quality is very poor. Customer service is definitely very poor after they take your money.
Furthermore - absolutely impossible to get in touch with.

Nevertheless, I must admit they have good online systems set up and the speed of service is good.

However, I will be avoiding them in the future and would NOT recommend it to anyone.

This is a FAKE business. Do not use - take the time to go to the garage yourself. You are NOT their customer, the garages that they make money on for doing nothing are their true customer.

Late collections. Incorrect information on their database resulting in incorrect paperwork. Being oversold add-ons that were not required. Zero complaints procedure other than 'sort it yourself'.

Their whole business model if flawed as YOU will have to deal with any and all issues yourself and you will pay more in money and your own time. What exactly is the point of their whole service again?

Nearly 4 weeks later I'm still going back and forth, did not have my paperwork and service book back for 3 weeks - missed out on selling my car and to date they still cannot see that my contract is with ServiceStop - not the garage.

PLEASE PLEASE PLEASE - Do not use this service.

Absolutely the worst customer service. No one came to collect my car and it took 40 minutes waiting on the phone for my call to be answered by Servicing Stop. They said the garage allocated couldn't collect today and to rebook. Not a chance was I wasting another day waiting for no one. I asked why I hadn't been called to tell me they couldn't come and she just said it was "unfortunate". They wouldn't tell me which garage it was so I could avoid them when booking directly with garages in my area. Do not use!

Fraud Alert!
Do not use them in any situation. I booked services with them and the sales basically said my car fail MOT and there are fault code which then i said it is impossible because my car is new and i have not seen any error code. They insist if i dont get it fix " i will not get my car back " due the car are not allow to be on the road. I told them car are under PCP and still under warranty i only need to fix the minimum and the errors i would do it with the seller ( they are closed at the time due to pandemic and i choose this $#*!ing company they offer free collection but this is hugh mistake - see follow).

So they took my car and promised to send the car and by calling me saying if don't pay them immediately it will delay the repair and hence not getting the car back. Paid them and not heard from them same day, call their phone waited for 2 hours on call ( and i am not kidding) nobody answer, texted the guy that call me for payment and he said he has finish for the day ( after i threaten him i will contact the police for stolen car) and he HAS NOT IDEA WHO I WAS!

Got my car back day after and i called their services and asked them what is the fault that prevent me from having my car back, they said they are unable to tell me, if you think of a logic, if there are POTENTIAL FAULT even before you actual do a details test you will still able to tell what is the potential fault but they refuse to give me those information.

I sent my car to proper dealer to check and they have confirmed that is not fault whatsoever. They are fraud to to scare you into paying more for nothing.

I have made complaint by sending them email, 22 June and 6 July. So far no reply whatsoever.

Beware of this fraud company, i never write review and i decide i will write at many place i can.

Phone service stop £101 88p they pick my car up. The man said service stop will phone you any problems. They phone me about 2am said they are doing the service. Price is £555, I said I'm paid up front £101.88p they said no the service is a extra £555 I had to pay to get my car back. In the end I paid. 30 mins later they phone again said the warning light what was on needed doing a extra £425 I was pissed of about this. They said my car would be excellent after the work., I wanted my car back so I had to paid. Best thing to man come with my car said the lights come on again, you still got the problem. It will be more work to do. I was that pissed off told him to do one. I phone service stop they wouldn't pick you phone up after 45 mins, I email them but no reply big rip off. Don't go with this company save your money

Looks like they're having a bad day.
DO NOT use this company. I certainly won't be again.
I've used them for quite a few years now and I think the gaps between services/MOTs are just enough to forget what awful an experience I have each time I go.
If you want to get in touch, you'll be waiting at least half an hour on hold.
If you expect to pay what the original quoted price was, apparently this is unreasonable. Prices a quoted without VAT firstly, then there are surcharges for everything, topping up fluids if needed (although this is included in the full service), adding 'special' oil (I've got a normal diesel), environmental disposal surcharge. So when I booked for a £120 service and MOT is was avtualyl £230.
Then my technician tried to tell me to get a load of extra things done which I was sure I'd had done through them recently, only when he checked back did he see that yes, if he hadn't he'd have got an extra £500 out of me (or there abouts).
To top it off, I still don't have my car back. I had confirmation that the work was complete mid afternoon and it was paid for (reluctantly) then. But it's now 20:00 and I have no way of getting to work tomorrow.
Just spend a bit more, and avoid the stress and annoyance that servicing stop will bring you.

It's unbelievable the level and quality of service I am receiving.

Please see state of car just received.

The car is in a very dirty condition, with bird poo all over. Drivers mat is equally very dirty. Dirtier than in the condition I gave it ou.

I lifted the bonnet / hood of the car and its worse. The engine cover has not been fitted with the screws with the engine cooling cap left off and pipe left hanging leaking out.

I can not express my disappointment enough.

See attached.

As expressed yesterday can I have someone acknowledge my emails, respond, call Andd arrange for refund of the payment as this is definitely not the service you guaranteed

Sent from Yahoo Mail on Android

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Absolutely terrible company. Booked and paid in advance for an MOT and service. Then we received a phone call asking for another £269. Then they started with a hard sell trying to get us to pay for even more work. In the end we paid the £269 as we needed our car back. It got to 5pm and still no car. When the garage that had been given the job by servicing stop returned our car, the owner was very upset. Servicing stop was refusing to pay the garage for the work and she also confirmed the £269 extra charge was not for the work that they had done. Unable to get through to anyone on the phone to complain. Do not take your car to service stop and do not work with service stop. Company's like this shouldn't be allowed to trade.
I can only image that any good review you see for this company are fake.

SHOCKING COMPANY
As many people have said below, If I could give zero rating I would!
The price for a FULL service on my wife's car was advertised at £165, this is a good £140 cheaper than my local Vauxhall dealership quoted (my Vauxhall dealer quoted for all items in a FULL service), so we thought we would give Service Stop a try... and after reading what we thought were the items included and the specifics of the service we promptly paid the full amount. At 4pm (2 hours before the car should be returned) I received a call from the Service Shop office in London. The guy on the phone then had the nerve to tell me that filters for oil, fuel, pollen were not included, he said the brake fluid needs to be drained and replaced as part of a service, he said the oil was special (its not! And I checked with Vauxhall)... and the list went on and on! He then said there would be an additional £375 on top of the £165 we had already paid to complete the service! - he was completely condescending on the phone and smug, and kept saying 'didn't you read the small print'!
So basically for £165 all they did was pick the car up and then give me a list of all the additional things they want to charge me for! I had to pay £28 on top of the bill for the 'special' oil just to get the car back, so basically Ive paid £200 for an oil change.
So my message to anyone thinking of using this company because they are cheap is... DONT, THEY ARE A COMPLETE RIPOFF. I will now have to take my wife's car to the main dealer for a proper service, this has been a very expensive lesson.

This Booking Service is flawed and in my experience failing. My booking was confirmed then the car collection aspect cancelled, when offered driveway parking for the service agents vehicle, the date booked for the service changed the afternoon before it was due to be carried out. 12 minutes telephone hold to get through to customer service where a pleasant woman tried to validate their actions, I cancelled and will now rebook directly with our local Audi garage.

Avoid, avoid, avoid! Late pick up, ridiculously late delivery (we were late for our holiday!). May seem cheap on the face of things but they recommended £650 of work on top. When I refused they dropped the price. Customer services is a nightmare to get through to with lengthy hold periods. I was told the car would be back between 4 and 6pm, then 100% that it would be back at 12pm the next day, then they were 20mins away, they eventually arrived at 1.30pm the next day. Complained to customer services who quoted the small print and offered £10 off an MOT - an offer I shall not be taking them up on. Please avoid!

This is a spamming company. They will never care about your car and all they do is promise low prices.

The main reason I used them is because they come and collect the car. I did twice the full services with them and every time they charge me about £500 for doing nothing to the car and I end up paying because I trust their words.

The MOT is due today, I book it with them since last week. Guess what? Someone called me to inform me that they can't pick it today because the garage is too busy and the driver is sick. He offered me a new day but of course, I can't take it because the MOT is due today and I need it done today otherwise I can't drive the car.

If you care about your safety stay away from them. Just because they collect the car it is not worth going through all this hassle. All they want is the quantity and do not aspect quality.