Servicing StopReviews 273

What looks like a great deal and a fantastic saving is an illusion. Once they have taken your payment at there discount for paying up front and your car is off to the garage for its full service you get a call. You are then told you must pay for a pollen filter to be fitted the oil to be changed and they also throw in that your brake fluid needs flushed and replaced at a grand total of £315. What a con. Please do yourself a favor and don't go anywhere near them.

1. The price was inflated with non optional extras after receiving an initial quote.
2. After I booked well in advance for a full service at a price of £143, no one turned up at the appointed time. I was called a half hour after this time and informed someone would attend another 1.5 hours later. Again, at the promised time, no one turned up and no one called me either to explain what was going on.
3. I tried to find a number to contact customer service but they have none.
4. I used the chat feature on their website and was simply told my car could be rebooked another day. No mention of a goodwill gesture for having waited at home all day, only for no one to take the car. When I mentioned a goodwill gesture, it was flat out declined and I was told to contact customer service via email.

This company was quick to collect money in a deceiving way (with hidden mandatory costs added at checkout) and then terrible at keeping me posted when they failed to collect. A whole day was wasted waiting for someone to come and they couldn't even offer a small refund as compensation.

Avoid this company. They have charged me £2k which I had to pay before I could get the car returned. Car still has the same problems as before, which they supposedly 'fixed' and charged a fortune. They collected my car and took it to a garage 50 miles away so popping back in is not an option.

I had my car booked in for service this morning. No one called, no one came, promised everything, nothing happened. I wished I had seen the reviews earlier! I should have know something was wrong when the reviews on their site only go up to 2021! Cancelled!

I have emailed trading standards and business watch dog! There are thousands upon thousands of complaints. I'll be a dog with a bone on this one.

I booked a servicing 2 weeks ago and paid up front for the vehicle to be collected this morning between 8am and 10am. I took time off work for this. Vehicle had still not been collected by 11.15 I tried to call to be advised you need to go online chat to contact them so I did to be advised that the service had been cancelled yesterday because they didn't have a garage in my area to carry it out. They advised I had been contacted and left a message. I didn't have any such message left. I have now been told that it will take between 7 and 14 days for to be given a refund. Not acceptable at all! So as well as taking a days holiday I am now out of pocket for another 2 weeks.

Absolutely horrible! It is a biggest scam. NEVER EVER USE THEIR SERVICES. We booked their services in a good faith and convenience that someone will collect the car and do the MOT and Services and return the car same day.
1)They charge me for full services in advance and on the day of the collection, they call and say, they only do oil and filter change in the full services. They will not return the money.
2) They write in fine print, if your car needs special oil, they will charge additional 25GBP. They will charge this regardless. They will call you and tell that you car needs special oil. A big lie.
3) They have a massive margin in this. The garage who does the work gets only a fraction of money. So, they first fail the MOT and call you with very scary/threating tone and give you a massive cost to fix the problems.
4) Since our car was with them, we had no choice but to go ahead with the cost as they can intentionally damage the car so you end up with car breakdown on road.
5) THEY WILL FAIL MOT. I spoke to the mechanic and he himself suggested that they only get a fraction of money from the total amount. Servicing stop takes a big cut and hence the massive cost to a small repair.
We paid £780 for MOT, service ( only oil + filter change), break pad, break fluid and Wishbone front arm. This should all cost no more than £275. Instead we paid £780.

DO NOT USE THEIR SERVICES.

The price was double to that charged by my local garage. They managed to submit a fake review as well on trustpilot which I only spotted when I received a thanks-for-your-review email

I had a full service done on my Range Rover. Started off really good. Friendly on the phone and came and got the car within the time they said. All was good until I drove my car. Not even 100 miles later my cars oil light came on. I was on the motorway with me 2 children when the car just cut out. It wouldn't start again and I was stuck on the side of tue motorcycle with me 3 year old 12 year old autistic son.
After getting the car home then having to pay for another truck to take it to a garage I was already £300 down ( not including the £500 for the full service) I was told that I had no oil in my car and that the filters hadn't been changed so because of that and other things my engine had blown up. After letting service stop know and sending the reports I had they have said it's not their fault. I had nothing wrong with my car and at only ******* miles this shouldn't have happened. I have now paid £******* to have the new engine and now another £2000 for the turbo. I can't do anything about it I'm just a single mum with now no money and in debt and still don't have a car due to not having the money to fix it any further.
I have emailed and emailed and all I have now is they have done what they said and that the matter is now closed.

I feel like they have taken advantage of me, because I'm a woman. I am disgusted that a company can do this knowing full well that children are in that car and that other people are on the road.

I fell for this company's marketing deception and paid in advance, only to receive an invoice of more than £1100 after few hours of MOT and Full service. This an outright scam and I regret ever doing business with this company. What is more frustrating is that you cant communicate with them to raise concerns. Their online chat option is absolutely a waste of energy and time.

Due to the delay of car service. I have lost my job.
Service stop has ruin my life. I ask God to destroy these people.

Do not use this company! Wish I had read other reviews first. The quoted price will be the best around but then they will charge extra for required spec oil and any other extras they can get out of you eg brake fluid etc. These extras then cost double the price you can have them done at a dealership! Threatened with putting this down as a part service then! This is how they make their money, lesson learnt here, hope others read this review before being sucked in. To finish off car was returned really late in the day and was no way of contacting them for any information. Avoid!

Decided to use these for convenience, and in terms of picking the car up and dropping back it was convenient there. I also chose them due to price. All I had done was the service, oil and filter change, brake fluid change, engine flush and a bulb change. So that ended up being £122 for the service and another £377 for the above work! If I'd gone to Halfords it would have been £208 which includes oil & filter change, the break fluid change only being another £39. When Serving Stop phone you with a price, they give you it ex-VAT, so you think it's cheaper than it ends up being. In their website, there's a list of things they will do such as show I'd when picking up the car, you can view what happening in the app, they will be transparent with the pricing- none of this happened. When you go online to pay your bill, you can't pay it until you have left a review on their website and in my case this was before the work had even begun. And back to the convenience bit - got the car back, and what greets me on the dashboard? "Service the car soon" message. They hadn't cleared the service messages which obviously makes me wonder, did they actually do anything? Now I have to drive to this garage that I've never heard of ( they only told me what garage it was after I complained about the service message. Another fail on their list of promises) I have to drive to them to get the message cleared. So not so convenient. Wish I'd gone to Halfords. Will not be using Service Stop again.

Edit: just back from the garage that did the work - they were astounded at the price I was charged. The garage also showed me what they sent to Service Stop, which included an advisory to get the vehicle scanned which is why the service light is still on. Service Stop did not include or tell me about this. AVOID SERVICING STOP at all costs - cowboys

I found service stop on Google, I needed a full service and MOT, as my partner has had 13 strokes, the fact they would collect and return car was great as I still had to go to work. I booked in, they collected the car. I looked on dvla site after a few hrs and it had failed mot. I wasn't too surprised as my engine management light was on which is why it failed. I also had an advisory of read brake pads low. Fine. I called the call centre to see what I was supposed to do next, and the guy started rambling on about other things... I asked why as I had 1 advisory and he said that I needed wiper blades and would cost £85! I asked him if that included a person that lived under my bonnet and manually wiped the windscreen when it needed it (lol) he then proceeded to say I needed brake fluid at £90 and all the work would cost £625! I said "no thank you" he started his intimidating tactics then of "well its failed, its not insured, you can't drive it, they won't return it, you will be illegally driving" I basically told him to jog on. He then proceeded to tell me if you drive a car it "needs to be able to brake you know" I said to him "I've been driving 25 yrs, if I don't know that by now then there is something wrong" I asked him why he was saying about brakes as I just had it on an advisory and he said it was dangerous. I ended the call. My friend dropped me off at the nominated garage where my car was, they said they didn't refuse to bring my car back, and proceeded to tell me the work that was needed to remove the management light. I declined, they brought my car back an hr later. I took it straight to my usual garage to be told in their opinion no service other than oil change had taken place, the engine management light wasn't on, and my advisories were just a rear tyre no brake pads. My garage said in their opinion not only did none of the work need doing that if it had needed done it would be less than £100. I didnt go back for the free mot test, I paid another garage to complete it. I will never use service stop again. Absolute daylight Robbery! I was angry for all the people that maybe intimidated by these thieves. Unbelievable! I wish I'd read the reviews so I basically paid for a full service that wasn't done and an mot that the advisories were not an advisory and didn't show rear tyres

Added services to a quote that where not requested. Always expect to pay more.

Been in dispute with them and had the call recording script. I never asked for oil or brake fluid, only two services which would have cost £400. As I know nothing about cars, the quote came to £700. I was told I would get a link via text to pay...then came with no break down of services. I paid. Later I went to my emails and saw the extra services I did not request. BUT because the agent mentioned brake fluid would last two years...the only mention if brake fluid on the call...they believe I approved this... taking this case further

It was the most stressful and expensive car service I've ever had. Poor communication once they have your car, do not recommend it. They've returned my car at 7pm (instead of 4-6) without informing it, I thought I'll be left hiring a car for work.

It started great, prompt two calls to confirm the appointment, collection early as promised at 8am and they promised to return my car after servicing between 4-6pm. They called at 2pm saying there are several things to do quoting me in total over £800 incl service. I had full service done 6 months ago, so it seemed a lot but I didn't have time to shop around so I as I was at work and didn't have time to think but I've asked for full breakdown so I know what I'm paying for. But the email I got included only a list of things not the cost breakdown so I called right back to change my mind 5min later as I felt uninformed but I was left leaving several messages and emails for Gary who called me an hour later and said its too late to cancel additional works worth £700 as they've all been done now (in one hour?! Really?) and my car'll be ready by 3pm. I got confused with the invoice because the costs had base costs and vat separately (as you see on the pic) on top of what I expected and labour and it didn't state I already paid for service so I asked them to call me again but waited 3 hrs for the call, again leaving several messages. All the mobiles they've called me earlier were invalid or unable to call back. No email responses at all. Gary called me after 5pm, I've paid with him on the line and never been told about delay of retuning my car so I expected it by 6pm. It was past 6pm and I waited and waited. I called the office but it was closed, numbers didn't work. Finally, some random girl dropped it off at 7pm!

I'm not very good with costs but come on aircon top up was £300! They also recommended changing very expensive timing belt when I asked if they know for sure it needs changing because I've changed it already they said they don't know it, they just don't have records of it being changed. See the pic of costs breakdown.

Giving one star because zero isn't an option. They're thieves, they will get your car picked and then will mention fine print because yours is diesel/ULEZ car or any BS excuse to rob money off you. They'll have a reason to rip you off. Also they will list down issues that your car has and will ask extortionate amount of money to fix them. Do yourself a favour and don't book them.

They only got one star because 0 isn't an option. Vehicle collected late causing delays to my working day. Massively overpriced repairs. (In fairness this is the second time I have been forced to use them and on both occasions bills have been several hundred pounds more than for every other service) Still waiting for vehicle to be returned. Been waiting hours for a response/ A shambolic rip off.

I think there should be some legal action taken against them, go through the review you can clearly see they are scamming people. I had a terrible experience with Colchester garage, the guy is extremely rude and lies to your face. They picked up my car then he called and said I will have to pay £1300 or else they won't give me my car back. He said we will not drop it back when I insisted that the company policy says otherwise he still denied. Then he forced me to get things done for the car which were not required to get MOT but he constantly lied and threatened that he will not give me my car back. I have never met such scammers in my life. They should not be allowed to scam people like this. I am not sure what to do now but I have sent an email to their complaint section. Never go for them especially the Colchester one

We booked our Mini in for a service and MOT. Pickup was fine - they took it away. They then told us we needed some 'essentials' and when asked what that was, they told us a 'fuel flush' and 'brake fluid replacement'. We said no thank you and they then said that they had already done the fuel flush and we were therefore going to have to pay them an extra £160. My wife called me to discuss with them about it and when I called they were aggressive and argumentative. They said "without payment we will not release your car". I discussed with my wife then rang them back and they put me on hold for 15 minutes before hanging up. Every time I rang back they cut me off. I changed to my work phone and they answered immediately. Once they realised it was me they pretended that it was a bad line and hung up again. The car was not returned to us. As we were held to ransom and my wife needed her car for work we were forced to pay the money. The car arrived a day later - forcing us to manage with one car for the day. They were childish, immature, whole heartedly unprofessional and we feel like we have been robbed. Avoid this company unless you want trouble. A £120 service ended up being around £350!

Terrible, Awful, Criminal. We will be spending a few hours today writing reviews on all sites to warn others away from them. They guy who was so immature and awful on the phone was Chris - The worst customer service I have ever witnessed!

Had the misfortune of using servicing stop for a service and MOT. The price seemed reasonable and there was a further discount for advance part payment. They did then work requested but then I got a phone call to say other essential work was need and they could not release the car until this was done and paid for. Instead of the approximately £157 bill I was expecting they wanted £1,382.07 before they would release the car. Here are some of the prices, headlamp alignment £65.40, £16.82 rear bulb replacement, £296.19 to replace the fan belt. Then I had to chase them for over 2 weeks to get the invoice and they didnt inform me which garage the car was taken to. Avoid them like the plague.!