Servicing StopReviews 273

NOW THEY ARE WRITING POSITIVE REVIEWS. ALL FAKE. I booked my car for MOT and full service on 4April 22. They picked up the car and later on a man called my. He was speaking so fast and as I have hearing issues and English is not my first language I didn´t know what was going on. The only thing he made clear was that I had to pay to get my car back and later on we could discuss about it. They promise to return my car the same day but they didn´t. I thought my car was stolen. I checked the gov.co.uk and saw that the MOT pass so it calmed down. Next day I called immediately to the garage they said my car was in the email. They told me the car was there. Asking the total price of the MOT+ full service they were reluctant to answer as the contract was with Servicing Stop not with me. I told them I was charged 829. In the end they told me, confidentially that they use to charge 237 and this company brings them lot of clients. The garage itself bring me car back at home, gave me the MOT document with the signature and garage details but the full service was a sheet with the Servicing Stop logo, no mention of the garage neither signed. I asked them for a proper full service sheet but still waiting. Not 100% sure if the garage is also involved in this comedy. My car was sent to Shurlock row garage (I think there are few).
Sending bad reviews IS NOT ENOUGH. I am now guided by TRAIDING STANDARDS with this complain. PLEASE DO THE SAME. WE ALL HAVE TO STOP THIS. The more written complains we get, the more quick they will be catched. Thank you.

I'm a woman, who doesn't know much about cars. Had my car serviced with The Garage at Shurlock Road as I'm a carer working in the area. Now I've just had my MOT done with them and I'm £750 out of pocket.
They kept my car for 10 days, saying there's rust and brakes and exhaust issue. Communication was poor but I'm at their whim as they failed my MOT and I had to agree to fix it as I need my car for work.
Joke is… it got returned to me today with a headlight not working and rear reverse light not working.
Service Stop - maybe do background checks on your garages before sending us to them!

Awful service! NOT RECOMMENDED! At all, customer service is totally ZERO as they don't answer your call or email, totally Misleading the customers, I've booked £94.46 for full service & MOT after 60% online discount so says it would cost £157 otherwise. Examples, on their website says 60% discount when you book online, that's totally untrue, also on the advert the car meant to be returned between 16:00 -18:00 on day of service or MOT that's untrue too, because they returned my car next day, neither given any updates where bout the car was, paid them for full service & mot £639.09, I got unnecessary charged about 40%, like pollen filter for £71 + vat, it will only cost £10 - 15 when you buy and about 5 minutes job for to change... what a rip off!

Booked for a service and mot, quoted at £200, had a call back with a quote of £1500, decided not to go ahead with everything but the "essentials for mot" and the bill came up to £1100, the car came back with many fauls (didn't have any before) oil leak, and a set of "new tires" that were not new at all. Managed to speak to the guy that collected and delivered the car, he said "I can tell you where they are, lots of people have this issue" went in there and they said "call servicing stop we just to what they ask us, obviusly servicing stop has no way to contact them, nobody answers the phone.

This company took my booking emailed the confirmation date and time, offered more discount if pay up front which I did. Service due 9-days after booking it to receive a missed call saying sorry we are unable to carry out the service for another two weeks.
1-4-mails no reply
2- 6 Calls no answer or reply
3- received call promising refund 7 days on nothing
4- 4-More emails nothing
5- 6 more calls nothing
REF: *******
Name:
Mobile Number:
Service Type: Full Service
MOT Required: No
Service Date: 4/3/2022

Make: HYUNDAI
Model: TUCSON
Fuel Type: Petrol
Free Parking: Yes
Collection Time: 08am-10a

Do not use this company. They appear on the face of it to be a cheaper alternative to the local garage but in effect they work out to be far more expensive. I supposedly had a service and an MOT carried out by them or a garage acting on their behalf. I was quoted a price of £135 and was advised that this would be reduced by £20 if I paid in advance which I did.
Once the car had been collected I received a phone call advising that the car had passed the MOT but that remedial work was required which was going to cost £450 in total! I foolishly agreed to pay this amount as I needed the car to be returned.
The car was returned the same day although it did not appear until almost 7pm. Delivery was due between 4pm and 6pm so you can imagine I was getting a little anxious by the time it arrived.
I have tried, unsuccesfully, to obtain an invoice and service documentation from SS Ltd but this has not yet been received although they claim to have sent it by separate email.
It would appear that I have been charged £450 for an MOT.

Please, please, please do yourself a favour and do not use this company! You will not be saving money! You will pay way over the odds for any parts and when you pay for a full service you will not get that unless you pay extra for filters etc! I paid about £130ish for a full service and MOT, my total bill came to £426! Take heed, you will regret using them. The do not reply to emails and do not answer phone calls! The garage they use will not have your contact details, it is all done through servicing stop! They did not return my car the same day, i had no idea where it was and I've got to the point on day 2 of almost reporting my car stolen! Fortunately i managed to get through to the garage before doing so! The garage stated they would have charged me over £200 less if I'd have gone direct through them! DO NOT USE servicing stop!

Awful service - My service has been cancelled 3 times after organising work to stay at home for collection each time.

Booked my car in for a full service on Tuesday, it was cancelled the day before and re-booked in for the Thursday.

On Thursday no one turned up, phoned and was on hold for 30 minutes before getting through. Was told they would contact the garage and get back to me.

Phoned back as no one called (and on hold again for another 25 minutes) and told they were not able to do the service today. They could book me in for Monday.

Explained this was the 2nd cancellation and was told they would see if they could do Friday, but if not it would be done on Monday and they would do a gesture of good will and make my car a priority.

On Monday, no one turned up again, after being on hold for 40 minutes was told they would contact the garage and come bak to me within the hour.

I got a call back to say not sure why they hadn't picked up the car and that they are unable to do today now as they picked up other cars instead. The earliest is Wednesday they could do it now.

I would not use servicing stop again, 1 cancellation can happen for many reasons. 2 should be pretty rare but to cancel 3 times and for me to have to constantly chase up and spend time on hold is unacceptable!

A full 19 days after my complaint, Servicing Stop have not paid the us the courtesy of a response. We had our Mercedes Serviced to attend a funeral. The car was returned late - ON THE MORNING OF THE FUNERAL, as opposed to the evening before so we could travel up. Desite a comprehensive list of checks and changes. The Oil change was not made and 20 miles into our journey the OIl warning light came on, the Windscreen wipers were not reconnected properly and fell off, The car was exceptionally sluggish for our 4 hour journey north and we lost a night in the Hotel. Theu charged me more than £400 in addition to the Service fee and one doubts if that work was done. I will never use them again. I am a syndicated Radio DJ, once I return I think U will extract more than £400 worth of rip Off. Shame on you Servicing Stop!

These people disappeared with my car for several days, did not reply to calls and only send tardy and evasive responses to emails. They claimed, falsely, to have tried to contact me but would not tell me where my car was or why it had not been returned. There was no communication at all for several days. I thought they had stolen the car and reported its theft to the police. Then I eventually received their customary recommendations for unnecessary, overpriced "extras" including their nortorious "special oils" - a con for the naive.

They told me they would not release my car until they had been paid, despite my having paid in advance and declined all the "extras".

I was actually surprised to get my car back.

Their published phone number goes straight to a recorded message directing the called to the AI Q&A service on their website and they call numbers which just cut out when you try to call back. They use no-response text numbers. This has all the hallmarks of a fraudulent operation and is well worth avoiding.

If you handover to them for service you have to keep minimum £1000 what ever ur car stage. Changing from bad changing £200. Ridiculous

This company should be on rogue traders. Booked my my car in for a service and mot, so got it checked out beforehand to ensure it would pass, which it did. Surprisingly they told me it needed new brake fluid (which it didn't as this was checked) and it would cost £300 on the day, but the price would shoot up if I had it done at a later date. I refused their kind offer, to which I was told that they had had to change the oil, at a cost of £29.99, which seemed strange as it was changed less than two months ago. I paid this, then expected my car to be returned within the next few hours as no further work was being done... how wrong I was. Evening came and went, still no sign of it, tried ringing various numbers, no answer. The car was returned the following day with no explanation as to why it was kept. This resulted in me having to take the day off work. Save yourself the hassle and go elsewhere. The so called special offers work out the same price as Halfords, once the cost of oil and fluids are added on, whether you need it or not. So by using a local garage instead of servicingstop you will probably end up saving money.

Don't use them.
I had my car for a full service but start a nightmare when I booked with them.
My car was hold for 5 days just for a simple service.
Never updated me why is keep so long.
Always must call for updates and also to expensive for nothing.

ROBBING! I cancelled my service on the 21st December and i have emailed numerous of times to no avail on getting my money back (£122). I will be taking this further and taking legal action on them. Stay clear at all costs

Unfortunately I have only just found this website. The reviews on the Stop Servicing website must be made up by their staff! My experience follows the pattern of others here. When it was getting to the time for my car to be returned I had the phone call from Chris at Servicing Stop about the specialist oil and new brake fluid, I argued as to why it wasn't discussed earlier and never having this experience before. The usual spill and my car being held at an unknown location forced me to pay double the original quote. Whilst paying the link tried to snatch an extra £39 towards next year's service. This business needs investigating as people are being scammed daily.

Servicing Stop quotes and advertising are VERY misleading. I was quoted £145 for a service & MoT on a Ford B-max. This was confirmed over the phone as "the total, final price" by the woman who called me 2 days before my service & MoT expiry (to tell me they couldn't do it on the date I had booked 4 weeks before). Apparently the B-Max uses "special" oil, so £25 was added to the bill. Why wasn't this known about when I was quoted originally? They knew my registration so could have added this figure into the quote. Their headline figure also doesn't include an "environmental surcharge fee", so my quote of £145 became a final bill of £192. That feels dishonest to me. My car required nothing beyond the service and MoT, yet the final bill was over 30% more expensive! Whilst they had my car the also tried to sell me other things it didn't need, so all-in-all I'm very dissatisfied! DO NOT USE THIS COMPANY. My local Ford dealership would have been about the same cost.

Was late picking my car up took my car in the morning was due to be returned between 4 pm and 6 pm it is now 19.35 having just come off the phone to the police to report my car stolen no contact from the company unable to contact them through any phone call. Biggest scammers. Read the reviews on site Jabber four pages of horrendous reviews the company is a joke how is this company is still being able to run from as far as 2016 this company has been receiving dreadful reviews do not under any circumstances book a service with this company

Very dodgy business practices - advertised low prices quickly multiplies with disgustingly over priced extras that the garage hasn't even suggested need doing. (the garage told me so) Have spent over 3 months trying to get my complaint escalated - they don't follow their own complaints process listed on their website and they're not affiliated with ADRgroup for escalated complaints (I contacted ADRgroup) as they also state on their website.

A few of us have started a facebook group to compile our very similar experiences and see how we bring this further together. Search for 'Servicing Stop LTD - Scam - Help".

These crooks are robbing unsuspecting people blind and they need investigated and stopped. They've also been paying people for reviews which is against trustpilot policy which trustpilot is now investigating. They offered me a discount to give one.

The driver arrived 45' late to collect the car. In the early afternoon, they asked for £240 of extra on top of the £100 agreed for the job, which I rejected (but had to pay £24.99 extra + VAT for the "higher grade engine oil", otherwise they would not have released the car...). They even tried to trick me into a prepaid next year's service upon checkout when I was invited to pay the extra amount for the oil. And then the garage (subcontractor) called me at 17:50 to tell me that they would not be available to bring the car back since they had been advised too late by Servicing Stop to release the car and all drivers were already gone. Epic fail. One thing is certain: I'll stop using their service... Sorry Servicing Stop. How is it even possible that companies like that are still in business in 2021? It's not the first time I'm disappointed by what seemed at first to be a great option. We should always read reviews... hopefully this one will help. Avoid this service.