Servicing StopReviews 273

They are terrible and i am surprised they are still allowed to be running and operating. They take advantage of people. They say i need nearly £800 worth of work done, and then i said i cant afford that it goes to £399 plus the service and MOT. They tell me i need all these jobs, i ask them to send me an email with the work needed and they say they have sent it which they did not i ask again and the say they have again still no email. I ask for only the things done to get it through the MOT and they say its £399. On receiving my MOT certificate i can see it is only two things they needed to do and it should not of been this price qand they did extra things which did not need to be done. They are scammers and its disgusting how they can get away with still operating. DO NOT USE THIS COMPANY.

Total con job, appalling service level, I'm taking them to court. Can't get worse than that! Please do not use, they will just rip you off

Will take advantage if you are a female and influence you to agree to unnecessary work, then overcharge you. They are also untrustworthy and dishonest.

Do not under any circumstances use these people. Just go direct to a garage, as they are a third party company, who distribute jobs to garages in your area. In order for them to make a profit, they add unnecessary repairs to charge you extra, so it is financially worth their time sending the job out. I am speaking from a recent experience this month.

Paid for full service I had booked for 4th july only day off essential worker got call 2 days before saying that they couldn't find a garage? Explained I couldn't change date because of work commitments asked them to return my payment? Got refund 15 days later minus £25 as they said I cancelled the appointment? What they couldn't find a garage, hahaha don't touch this company.

This company is hell bent to make money out of nothing! AVOID SERVICINGSTOP.CO.UK LIKE THE PLAGUE! They took my Fiat Grand Punto which was in perfect condition for an mot and a 40 thousand mile service.
They phoned me back a few hours later and told me it would not pass the mot without additional work. The bill for which would be ( a lot of noise and mumbling here) £270 something pounds. Sounds reasonable I thought and said yes. It seems I misheard, for when I looked at their website later that day there was an itemised bill for £1600. I tried to phone them immediately and received an automated message which said go to Our website. Did that and queried the price which they said I had agreed to and had passed the go ahead to a Sheffield firm (where I live) and could not now stop the work. So then a bill for the work came for £1458. 50 to be paid online before they would return the car. I had tried everything to stop the work which seemed to be inspect and replace everything that would unscrew! I eventually managed to speak to someone at Servicingstop but would say nothing but 'that I had agreed the price and the work was now done'. So I had to pay to get my car back. Please DO NOT use this company
Peter Rotherham

My car was collected Fri morning but was not returned the same day as contractually agreed! There was no communication from Servicing stop & because they shut at 6pm, I was left all weekend not knowing where my car was. Some crappy car had been left on my drive with no keys, so I was unsure if that was stolen. I reported my car to the police as stolen under deception & passed over the other car details.

On Saturday the government website showed my car had passed its MOT & displayed the garage details, but the garage was shut until Mon & it was not 'local' it was 35 miles away. So I had NO CAR ALL WEEKEND! I was unable to move my son out of his Uni halls, visit my disabled son or even do a food shop.

On Monday morning I phoned the MOT garage (RS Autos, Farnworth) who explained that they only do the MOT & another garage completes the service, but they couldn't give out their details because of 'data protection'. Apparently the garages are kept secret so that any work needed can't be negotiated cheaper which is why Servicing Stop charge ridiculous prices before releasing your car.

RS Autos phoned the other garage & told me my car had left that garage & was on its way back. Car arrived back with a sheepish looking guy saying 'I'm only the driver' and explained he had other clients in the same situation - left without their car all wkend! This 'service' garage is located in Kearsley, Bolton.

Why the hell are these garages continuing to be corrupt by colluding with Servicing Stop. I am going to report Servicing Stop to Trading Standards & if you're reading this review with a negative experience, I would advise you do the same. These companies should not be allowed to continue. The stress and anxiety of not knowing where my car is has been awful. For some people with money concerns/poor mental health could push them over the edge. Awful, shambolic, deceitful treatment. Not even a phone call or apology from Servicing Stop. They don't care, they just want your money! Also, they don't even stamp your service record, so now I've not got proof it's even been done. Probably don't want to stamp the book because that will display the corrupt garage details! AVOID

If you ever succeed in cheating someone, you need to know that the person was not a fool; rather the individual has trusted you so much that you could do it. At times, you may cheat others but when you do so, you should have the potential to understand that he or she was not a fool, but that person has trusted you enough, such that you could take undue advantage of it.

ONCE THEY HAVE YOUR CAR OR PAY A HUGE FINAL BILL OR THEY WON'T RELEASE IT! STAY AWAY THEY ARE CROOKS! IF IT'S TOO GOOD TO BE TRUE. IT'S NOT TRUE!

STAY AWAY

I am not saying that it is necessarily Servicing Stop's fault, but definitely the garage that they contract with. I have never had a car as new with as little milage, bought a year before from an authorised dealer, yet I received a bill higher than I have ever had before! Further more, when I got it back, I heard a grinding noise only to find the leading edge of the sump guard hanging down which when th wind caught it was scrapping on the road; i. E. they failed to replace the sump guard properly after taking it off to change the oil.
I contacted them and requested the sump guard to be properly fixed and a full review of the service that I had done. As I use the car to take the kids to school and back, I told them that the car was available between 10am and 2pm but no later as I needed it to collect the kids. The driver came out at 1pm with some cable ties! Servicing Stop would do very well to drop them as one of their contracts.

Do NOT use this garage at all!
Most unreliable service I've ever seen. Booked my MOT for last week with collection. They called me to rebook it for another day, I agreed. Next time they didn't even call me at all, just not turn up. Then rebooked after I called... Next week they took my car and made me an unrealistic qoute for £1000! I asked others in the area and they quoted me half of it with urgent service.
I asked them to bring my car back (still had to pay for their "service") and they declined, just told that they will bring it back at the end of the day. Without any reason.
Last year they also quoted me 3 times then the normal price and didn't get my car back even on the same day. I had to call the police and only get my car back another day. Without my permission or even call me to explain.
To get the details of the garage and the supervisory body's contact details took me hours! The customer service is just a parrot, repeats the same sentences, never answer to my questions.

Do not read positive reviews like me it is all negative Started OK with quotation and payment, however did not have a call stating pickup time just arrived outside (should have seen the light then) told driver needed car by 16.30hrs. A call arrived at 16.30hrs stating car had failed MOT and brake fluid was low Price to fix an extra £250 questioned price and told car danagerous and mechanic prices high (reverse 2tyres and top up fluid). A request for payment online otherwise garage could not release car (so a type of extortion) I was left on roadside no internet and no call back to pay by credit card, so got wife to pay. Car was finally returned at 18.20hrs questioned driver car available at 15.00 (so late call was to apply pressure)
Also garage paid fixed price for work not all the extras perceived
NB no itemised bill (so did the draining of system take place, bleeding of brakes and new oil brake fluid installed)

Lastly maybe Trading Standards should look into the code of practice this company is operating

Car taken away at 8.00am and I can see it was driven 59 miles to a garage in Rugby for a basic service but was not returned till midday the next day so I was without my car for work You can't reathem by phone and they ignore emails
Charged me extra £171 for a £12 pollen filter total rip off Rogue Traders avoid at all costs
Ps whilst my car was away they left another customers car in my drive!

I paid for a full service with Servicing stop which turned out to be a complete rip off. I was quoted approx £750 for repairs and parts to fit new plugs and an ignition coil, which they said was needed. There was also some other minor work included. I refused their quote and went elsewhere. The other mechanic (Very reputable) took a look at the car and concluded (Correctly) that all that was needed was new spark plugs. A bill for £70 was paid for fitting at home and the car is perfect. BEWARE, this company will quote you stupid prices for parts and labour and will even tell you that unnecessary work is required. AVOID at all costs.

So this lot have managed to go, in just over a week, from 600+ Google Reviews and a 1.1 score to just over 100 reviews with a 3.3 score. Make of that what you will.

The Car failed it's MOT on the Shock Absorbers, the rest of the work was not even detailed as an Advisory on the MOT, but you are given very little opportunity to pick and choose what you actually pay for. The undertone in the call you receive is basically if you don't pay for everything, you aren't getting your car back. Done in a clever enough way that they don't actually state that explicitly.

I managed to get the Shock Absorber work detailed in the bill cancelled just in time, so have currently been waiting 11 working days for a refund for these. It's worth pointing out that not only did they charge for these separately, but they charged £730 for something that should have cost, on average, about £240. It's hardly surprising they don't allow (as per their Terms and Conditions) the customer to discuss any issues with the garage doing the work direct. I can't image the Garage(s) being too impressed at what Servicing Stop are charging people at the Garage's reputation expense.

If you're unfortunate enough to be on the receiving end of a bill from this lot, I cannot urge you enough to research the prices from your local garages before you go anywhere near proceeding with the work. The Garages in my area have been, shall we say, less than complimentary about the prices being charged here. So again, make of that what you will.

Beware, their quote online does not include hidden charges and when you try to pay, the hidden charges are then listed. They do not provide Customer Service by phone but only via email and online chat which is not for purpose. List of work they suggested does not required to be done because the MOT done a month ago did not pick up such defects and cost of repair is sky high. So, void this company as they not fit for purpose.

They tried to force me to do advised work and when I declined, the service advisor became annoyed, rude and hanged up the phone.

I arranged and paid for an MOT & service on 7th March, 6 weeks before it was due as I wanted it done on a specific date. I emailed Servicestop on 15th March to inquire as to what was happening, receiving an automated reply saying someone would get back to me within 5-7 working days. I heard nothing! After about 10 days, I still hadn't heard about where I was going to be booked into, so I telephoned Servicestop and, after waiting for an answer for well over 30 minutes, I was told that the garage hadn't been allocated! On 4th April, I once again telephoned to find out what was happening. I was told a garage still hadn't been allocated. On 7th April I emailed AGAIN and explained how concerned I was getting. I received a telephone call on Friday 8th April at around 11am and was advised that the garage could not fit me in on the Monday, only on the Wednesday. As I had taken time off work for this, this was not convenient as I couldn't take time off at such short notice, so I cancelled. I then had one afternoon to organise an alternative garage. Fortunately I was able to book in in a local garage. I fail to understand, and I haven't received an acceptable answer, how a business can fail to sort this out having been given so much prior notice? I have received a full refund but so much for a stress free way to book. Never again would I trust Servicestop.

I wish I had seen the reviews on here before booking. Charged £39 for a windscreen wiper. Charged double price originally should have been and didn't even change the air filter on my service - avoid like the plague:-(

DO NOT EVER USE THIS COMPANY. THEY ROB PEOPLE OFF.
PAID ONLINE FOR SERVICING MY CAR OIL CHANGE £100 FOR A £12 OIL FILTER, EXTRA £30 FOR ADDING OIL NOT CHANGING IT BECAUSE THEY ASKED £100 FOR CHANGING THE OIL. I USED TO DO MY CAR SERVICES WITH THEM FOR 4 YEARS 5 DIFFERENT CARS. NOT ANYMORE. MOST RUBBISH GARAGE I HAVE EVER MET. IN TOTAL PAID £130 FOR AN OIL GILTER, COLLECTION AND DELIVERY AND ADD A BIT OF NEW OIL TO THE CAR. HOPE THEY GO BUSTED.