SephoraReviews 554

Worst customer service at Sephora.com. They are probably the most unprofessional business I have ever had the misfortune of having to deal with. When a supervisor was unable to resolve my issue, I asked for her name in reference to the call, the 'supervisor' at Sephora.com replied "I already gave you my name at the beginning of the call", she then refused to give me an address to make a complaint to, refused to give me her supervisor's name, and then said that she was hanging up on me (and proceeded to hang up). When I phoned back to speak with another supervisor, my account clearly had notes attached to it, and I was left on hold for 20 minutes and then refused service. Now - you might think that I had been extremely angry during the first call, or maybe I did something to provoke this type of treatment. But, in reality, I just wanted to resolve my issue (concerning gift cards), and when one person couldn't take care of it, I politely asked to speak to someone higher up, as is everyone's right as a consumer.

I had been a long time customer and a "VIB" (a marketing attempt to create consumer loyalty). Once I am refunded the amount of my gift cards, I will definitely take my business elsewhere, and will let my friends know about this as well. I recommend Nordstrom - their customer service team is always professional, and they would never treat their customers in this manner.

They never resolved my matter, and I have now written a complaint to the BETTER BUSINESS BUREAU. I suggest this as a resolution for any other disgruntled customers of Sephora / Sephora.com.

Shame on you Sephora.com customer service management. You are an integral link to customers at Sephora.com, and your actions convey nothing more than a sham of a business.

THE CUSTOMER SERVICE FOR SEPHORA.COM DOESN'T GET ANY WORSE THAN THIS! ON THE WEBSITE, IT STATES THAT WHEN YOU SPEND $350.00 IN A CALENDAR YEAR AT SEPHORA.COM OR IN STORE, YOU WILL RECIEVE A "VIB STATUS" WHICH ENTITLES YOU TO FREE PERKS AND EXTRA SAMPLES AND SO ON AND SO FORTH... I SPENT THIS MONEY AS OF 2 AND 1/2 MONTHS AGO AND AFTER AT LEAST 6 PHONE CALLS AND TWO EMAILS TO THE COMPANY, I HAVE YET TO SEE AN Y TYPE OF RESOLUTION OR COMPENSATION! I WAS TOLD SO MANY EXCUSES AND GIVEN THE BRUSH OFF SO AMNY TIMES WITH REGARDS TO MY "VIB STATUS"... WHAT IS THE POINT OF SHOPPING AT SEPHORA? TO BE ABLE TO SEE ALL THE BRANDS YOU LIKE AT ONCE, AND TO RECEIVE THE MANY "PERKS" THAT THEY PROMISE TO THEIR CUSTOMERS, RIGHT? OTHERWISE WE COULD ALL JUST BUY DIRECTLY FROM THE COMPANIES THAT MANUFACTURE THE COSMETICS THAT WE LOVE! THE LACK OF FOLLOW UP AND THE CONSTANT EXCUSES FOR BAD CUSTOMER SERVICE HAVE LED ME TO TAKE MY BUSINESS ELSEWHERE!