SephoraReviews 554

LOVE Sephora online! Love the help i get when I go into the store. They really know what is great for my skin. Thank you!

Have loved Sephora since its first store opened in NYC. It's like a makeup playground--you can try and sample pretty much anything they sell. They ask if you need help, but don't typically hover over you--they let you shop in peace.

That said, these days I strongly prefer the website.

I know that items are being picked and packed--no one's opened them.
Free shipping if you spend $50, which is pretty easy to do. Or, combine an order with a friend to hit that and you're golden.
The site has sales, deals and specials that you can't or won't find in the store.
Plus, you get free sample (3 per order that you pick from about 9 that you're offered and you have a chance to buy a particular item they feature at a significant discount.

The in-store killer is the approach to samples. If you get someone helpful, they can sample anything for you - including perfume and they're generously sized. Otherwise, forget it. They seem stingy and out of sorts when asked for samples, even when you're obviously buying something. Sorry, but I don't buy $30 lip glosses without sampling.

Not perfect, but fairly close. And, recommended.

HORRIBLE SEPHORA EXPIRIENCE! I made a online purchase i get my purchase the same week but i didnt like it so i whent to sephora store to exchange my narssisist cheek palete that i pay 49 for something really small for a different make up an when i was trying to make the exchange the lady said she cant do that cuz in the system my order was under return an pay status so every body was looking at me like if i stole that product wtf an the manager just tell the lady to dont do the exchange even that i show to her my account online were she could see they took that money an didnt return it so i buy something an then

Just had an awful experience with customer service regarding my online order that was shipped to my old address. The customer service rep I spoke to as well as her manager who never made it on the phone, did not care much about keeping customers happy. I was told I'd have to wait another week for my order, that was sent to the wrong address to begin with. When I asked to have it shipped via 1 day shipping, somehow that takes 3 days, plus I would have to pay for overnight shipping. That is ridiculous and not what a pissed off customer wants to hear. Waiting 2 weeks for an order, and not even being told that is returned to you was not bad enough I guess to get me my stuff in time or in the next day or two. The points that the manager added to my account for the inconvenience mean nothing, since this experience left me very unhappy and willing to shop elsewhere. Much improvement needed in customer services.

Don't get me wrong live the website and there products. HOWEVER I recently made a purchase online. MY adress was a little off so they said they had cancelled mynorder butnit still took the money off my card. And i have to wait 7-10 business days for my money back. They said i could replace the order and spend another 100 something dollars until i got rhe other one back. Which in my mind is BS and ridiculous. I needed the makeup for my moms wedding it was all the money i had put aside for it. Im not rich enough just to make another order it took a while for me to choose them and get the money together and i thought it woukd come right in time for my moms wedding

Sephora is a girl's best friend. They have "cult classic" favorites of cosmetics, skincare, hair care, etc. You can send it back without having to pay return shipping, and you can keep the free samples you get with every order. You get 3 free samples with every order and if you Google for sephora online coupon codes you can find good deluxe sample codes too!
Deluxe samples are in larger quantities that you can use for a week or more to see if you really like the product. Their site has a place where the members review the products, and most products also have a list of ingredients. Customer service is helpful and they sound like they are American customer service.
Great products, great prices, great perks, and great customer service,

I went online and tried to order a gift card from Canada for a U.S. relative. When I called the woman I spoke to told me I could do this and it would take my card. First of all, it pisses me off that Canadians cannot get gift cards. If you are trying to get our money, don't treat us like second class citizens. Second of all, I asked the woman to stay online with me while I went through the process which she refused to do, and then I went through the process of the order and guess what? Sorry, no Canadian credit cards. I am sick of U.S. companies that do not tell us up front what we can an cannot do. I am sick of U.S. companies that do not give us the same service they give U.S. citizens.

Sephora.com has the WORSE GHETTO customer service in the nation! For an upscale store that sells high end products you would think they would have a decent approach when it comes to their customers. I called to cancel my order and the Rep I spoke with told me my order would be cancel without 24 hours. 3 days later I had not receive a confirmation that my order was cancel so I called back and was told that the Rep. I spoke with did not cancel the order and it was still being process in the ware house I asked to speak with a supervisor and I was on hold for 25 minutes and she kept telling me the supervisor was talking to other clients but it all sounded like a bunch lies! Finally, the supervisor came on the line with no knowledge of what happened so I had to explain all over and he couldn't tell me anything decent except that he was going to call their distribution center and see if he could cancel the order or I will have to wait for the order to arrive then go to a store and return …. What modern day, billion dollar industry, with an online store can't cancel a simple order with phone call? Either that or they just DON'T want to cancel your order period! Wrong place to try and get your money back from, poor GHETTO customer service and bunch of liars!

I love Sephora.com even more than I love the store! Sometimes when I go into the actual store, the workers are a little snobby (probably because I look like a high schooler or something). The customer service from the website is awesome =)

Their free shipping can't be beat! It gets to Hawaii so quickly! Which is something I can't say about most places. They also have the best promo codes and their sale selection is great and you can't get most of those things on sale in the store.