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Sephora

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Sephora

3.1
sephora.com

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Sephora Reviews Summary

Sephora's reputation is mixed, with customers praising the variety of products and the enticing in-store experience. However, significant dissatisfaction arises from frequent issues related to order fulfillment, shipping delays, and unresponsive customer service. Many international buyers report frustrations over lost items and inadequate support, while others express disappointment with the return policy and perceived lack of accountability. Overall, the feedback suggests a need for Sephora to enhance its customer service approach and shipping reliability to maintain loyalty and address growing competition in the beauty retail sector.

This summary is generated by AI, based on text from customer reviews

service
107
value
94
shipping
93
returns
84
quality
94

We monitor reviews for authenticity

California
6 reviews
13 helpful votes
Follow Evelyn L.
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Omg I love this store
September 16, 2013

Omg I love this store. Only great things, honestly. I really love the reward points you get (1 dollar spent is 1 point, you can redeem points for gifts they rotate out like every week). I guess its kinda funny that their reward program totally beats my credit card reward one, but oh well. Sephora is the only place I would use for cosmetics!

Date of experience: September 16, 2013
New Jersey
3 reviews
2 helpful votes
Follow Lisa E.
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I love ordering online at Sephora. I always find what I need!

Date of experience: September 5, 2013
California
4 reviews
4 helpful votes
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I LOVE SEPHORA
July 25, 2013

I LOVE SEPHORA. They have one of the BEST return policies ever! You can return items even without the receipt, even if you're already half way through with it. So awesome

Date of experience: July 25, 2013
Saudi Arabia
14 reviews
5 helpful votes
Follow zhang a.
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I love buying on Sephora. You get 3 free samples every purchase you make and you don't have to go through the hassle of going to sephora itself.
The delivery is really fast everything in good condition.

Date of experience: July 15, 2013
New Jersey
5 reviews
9 helpful votes
Follow Makenzie I.
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In love sephora, when they don't have what you want at the store its usually online and with fast shipping.

Date of experience: June 19, 2013
California
3 reviews
6 helpful votes
Follow Michelle M.
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Great site, fast shipping (free for more than $50) and there are always free samples! They'll also email you coupon codes so that you can get deluxe samples with your order. Pretty neat!

Date of experience: May 22, 2013
Germany
2 reviews
2 helpful votes
Follow Janette L.
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I had e deal with the service. Very good. Everything a women needs is here

Date of experience: January 31, 2013
Virginia
3 reviews
4 helpful votes
Follow Brianna S.
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Ordered over $150 worth of makeup in two separate purchases on the same day and received them both 3 days later, even though it was holiday season! And they package all of the makeup safely so none of it breaks. And they are awesome with returns, even if you've used a product and realized it just isn't for you! Love shopping online on sephora!

Date of experience: January 3, 2013
Maine
76 reviews
293 helpful votes
Follow Joanne N.
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I have ordered from the online site several times without any problems. They offer great sales, fast shipping, and free samples. They offer a wide variety of brands and reviews from consumers. What more can you ask for?... I have never had to return anything so I can't comment on customer service.

Date of experience: December 5, 2012
France
9 reviews
18 helpful votes
Follow Delia S.
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The best make-up anywhere. I get compliments all the time now. Since we don't have a place locally that offers it, I am always ordering through the site. They are fabulous.

Date of experience: October 7, 2012
Canada
2 reviews
3 helpful votes
Follow Cassey D.
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Love the online store, lots of amazing products. Only downfall free shipping takes forever :( I spend over 250 dollars and have to wait 2-3 weeks. Oh well.

Date of experience: October 2, 2012
Illinois
45 reviews
109 helpful votes
Follow RJA A.
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I have ordered from Sephora many times. Everything arrives quickly and packaged well. Never had any issues :)

Date of experience: August 17, 2012
California
20 reviews
30 helpful votes
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Love this site
April 25, 2012

Love this site. Beauty Insider gives you great deals and free products, also free shipping over $50 and 3 free samples!

Date of experience: April 25, 2012
New York
1 review
4 helpful votes
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You cannot cancel an order - even if you call 1 minute after placing it. A refund takes 30 days AFTER THEy receive the product. Customer services does not answer emails. You are put on hold when you call with problems. AVOID

Date of experience: April 20, 2012
California
3 reviews
4 helpful votes
Follow Christina S.
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I used to live near a sephora retail store, but once I moved the closest one was about an hour away. Most of my beauty products are from sephora, so I decided to use their website to get my essentials. They are fabulous! There are all kinds of perks, like free shipping on orders costing more than $50, free samples, and more. Their website has almost every product like the retail store, and sometimes they have online specials for different products. If there is ever a problem, customer service is very friendly and efficient. I don't know what I would do without sephora!

Date of experience: April 2, 2012
Virginia
3 reviews
17 helpful votes
Follow Agnieszka K.
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I absolutely love Sephora! I think I even like shopping online better than going to the retail store. They have pretty good sales most of the time and many fragrance value sets. You can get a free shipment with 50$ order, get 3 samples and you can also redeem your beauty points. Not to mention they have a special b-day gift waiting for you!

Date of experience: March 31, 2012
Florida
2 reviews
3 helpful votes
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This is one of the easiest companies to work with because they have employees in excess. Going to the physical store has the same level of customer service as the website: exemplary. The site is secure and user friendly, which is a necessity if you want to enjoy an online shopping experience. Best feature of ordering online is you always get a LOT of samples, more free samples than any other company. The biggest and only con to shopping on sephora.com is the very high prices.

Date of experience: March 1, 2012
Tennessee
2 reviews
3 helpful votes
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Nice friendly people
February 18, 2012

Nice friendly people. No hassle returns and they even pay shipping back! I love shopping on sephora.com and in store.

Date of experience: February 18, 2012
Virginia
4 reviews
5 helpful votes
Follow Denise S.
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Sephora has a large inventory of makeup and beauty products, love shopping on this site! They have a great return policy if you are unhappy with what you buy. For frequent buyers the VIP rewards are nice you get free samples and special sales a few times a year. Very good customer service!

Date of experience: February 10, 2012
California
2 reviews
3 helpful votes
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Frustrating website if you can't remember your dumb password! Why don't sites let you shop as a guest? I found the specific product I wanted somewhere else and the price was the same. So guess what?

Date of experience: December 21, 2011