SephoraReviews 554

Hate hate HATE going to the actual stores but adore the website. After several bad experiences with several sales girls in the stores (over inflated egotistical b?!$&@€), I switched to online ordering. After 3 years of ordering almost monthly I can say the following:

1) online returns are far more easy to get done than in person
2) way more bang for your buck, 3 free samples and free VIB Deluxe samples
3) VIB point gifts are far better than in the stores. Actually speaking of this, had to go to the store a few weeks ago and after 6 attempts to find my VIB account they saw I had over 1200 points and showed me their samples. I started to snicker when she pulled out the Ole Henderkson sample set that I had already gotten a year and a half ago! I politely said no thanks.

FYI in the stores the still give you samples, however they seem to base it on how much you spend and/or your beauty bank balance.

I will continue using their website as they are never low on deluxe samples and updated VIB gifts. I spend $50 and would estimate receiving $60-$100 worth of products depending on the combo of VIB gift/promo codes/sales/samples.

Oh, Sephora! My own personal heaven! The next best thing to actually being in the store! Despite not being able to smell every perfume they have in stock (darn you, slow-moving technology!) the site is fantastic. They've managed to make it extremely user-friendly and organized even with the enormous amount and variety of product they have. Shipping is always easy and prompt, I've never once had a problem with payment or customer service. I will continue to be a loyal Sephora junkie.

Sephora is a girl's best friend. They have (almost) all of the "cult classic" favorites of cosmetics, skincare, hair care, etc. If it doesn't work out, you can send it back without having to pay return shipping, and you can keep the free samples you get with every order. You get 3 free samples with every order and if you Google for sephora online coupon codes you can find good deluxe sample codes too! Deluxe samples are samples in larger quantities that you can use for a week or more to see if you really like the product. Their site also has a place where the members review the products, and most products also have a list of ingredients on the site too. Customer service is extremely helpful and they sound like they are American customer service... not this foreign outsourced stuff!
Great products, great prices, great perks, great customer service, no hassle returns... all in all... love this site.
Only one drawback: SOMETIMES you can find a better price somewhere else.

I've been using their makeup for years. I just started ordering from their website because I don't really like to go to retail stores. The orders have been correct when I receive them, but there shipping does take longer than most places. The last order took about 3 weeks. Also, I had to change my order and I was not able to do so, even though I had just placed it. The quality of the product is excellent and the site is easy to navigate.

I was a steady, registered customer for past couple of years. Last year I received their annual rewards coupon but this year received nothing, so when I was in Penney's the other day I asked a Sephora associate about this. She told me I had to take it up with Sephora, gave me a phone number which I called later that day. I was told by the rep that reward coupon had expired and that they went out via e-mail. I asked him if his records showed my e-mail address and he said yes and read it off to me... it was correct but It didn't matter, I wasn't eligible because the offer expired. I then asked to speak to a manager and after being put on hold for almost 10 minutes, the rep returned saying that managers were in a "meeting" and that someone would most likely get back to me by the end of day and if not, definitely the next day. Didn't happen and don't expect that it ever will, especially having read complaints by other customers that are dissatisfied with this place. I'm still going to take this up with Penneys but have a feeling they'll do nothing about this either so I'll discontinue doing business with them too. The good news is that the 2 products I bought the most of are available on Amazon which offers free shipping and same price. Don't need you Sephora and I'll make sure friends and family know they have other options.

I love buying on Sephora. You get 3 free samples every purchase you make and you don't have to go through the hassle of going to sephora itself.

Their return policy is super easy to use as well! When you get your item in the mail, you get an invoice, and if you want to return it, just write down the item number and explain the reason why. (You don't like it, wrong color, wrong size, etc)

One case in point: I ordered a benefit to go beauty bestsellers and when I opened it up, the some kinda gorgeous was missing! I called customer service and she apologized, asked for my order number and said a new one would be sent within a few days FREE OF CHARGE!. I even got to keep the one the original as an apology! So I got an extra posietint, highbeam, and that gal just because one thing was missing. =]

Would buy again. Love it. Same service in store as website. Very happy.^__^

Sephora stores & Sephora.com by far has been the worst experience I have had to deal with ever in over 30 years! I have my receipts and the items are new in the original packaging received less than 3 wks ago and they refused to return my item in store because I purchased it online! Good Luck trying to resolve any problem, complaint, or concern because you will get the run around. They ship you damaged/used items but then treat you like a criminal when trying to return them back to the store w/ receipts! They shouldn't have sent them in the first place since they were obviously used & returned already. The quality control/returns department clearly doesn't check items before sending them back out to new customers. Will definitely be filing a B. B. B. Claim for refusing to return as stated on website & receipts!

I've never had a problem with these folks--free shipping >$50, great (though not perfect) selection, dynamite samples that help me select new products (or rule them out). The website is clean, intuitive, and easy to use: top marks! Better than their brick-and-mortar stores, which are a long drive for me, always mobbed, and poorly lighted. I spend more of my online dollars here than anywhere else. They also have great guy stuff, including shaving products.

I definately have an addiction to Sephora :) I'm often disappointed and surprised by the brand lines they don't carry, however I love how many they do carry. I won't bother with the in-person sephora stores anymore because they don't give out samples anymore, just deluxe ones; on the sephora website I can have my deluxe sample and still get 3 little samples(I totally base purchases on those samples, I won't bother w/ the expensive stuff unless I first try a sample that blows me away). Not a fan of the pricing, but I love the selection, it's like the supermarket of beauty products :)