SephoraReviews 554

Needed a last minute gift for a friend, and this shipped VERY quickly (more quickly than I could have gotten it directly from Sephora). Will be using Amazon's gift card program in the future.

I love both the brick and mortar store and the online shopping. What a great place to shop in one place for anything you can ask for in beauty products. Also the ladies are super nice in helping you pick out colors. So far they have been super. Fast shipping also.

Today, I went into the Sephora inside brookfield mall. I went in looking for make up to help clear and cover my acne. Emily, I believe that was her name, helped me and was amazing. I could not have asked for better help. She proved she knew exactly what she was talking about and didn't make me feel the slightest bit embarrassed for my problem. I am very excited to see the change. My face already felt better after only having the make up on for a few hours.

Unbeatable customer service. I love their online reviews - there is a huge community who posts reviews and videos which is super helpful when picking products!

If you don't like your product, you can return it even if it's opened and used.

I bought a mascara that started clumping after only a week, and I easily returned it - they don't make you feel guilty at all.

In store, the workers there all seem to be enjoying themselves, and I've never felt rushed. I've gotten many mini-makeovers and have always liked the products I've bought. Again, I've never felt pressured to buy anything recommended, either.

Love! Love! Love! Sephora is the mother ship to all of us beauty-aholics! The website is easy to use. They offer a wide array of products from the most notable of brands to the lesser known up and comers. Everything beauty is available: cosmetics, hair care, tools, fragrances, bath products, plus much more. Enroll in the VIB program to collect rewards for discounts, freebies, and special sales! Cannot praise this store and website enough!

Sephora has the common and well-known practice of banning their high value customers, aka VIB Rouge, from shopping on their website. Google VIB Rouge banned, and you'll see all the horror stories. They openly advertise the benefit of free shipping on orders regardless of how much the order is or how frequently you feel like indulging yourself on Sephora's website, but in reality, they will flag your account, cancel all your orders, and ban you from shopping on their website. In short, they will treat you like a criminal when you are just someone who can't help buying stuff non-stop online. Their Customer Service are ghetto and the scum of Customer Service, including people who answer the special Rouge Line. They are rude and completely unhelpful. If you place an order from Sephora, keep your fingers crossed that everything arrives on time and they actually filled the order correctly, that the free deluxe sample didn't arrive all spilled. If you want to be treated like a valued customer who enjoys opening up your wallet, spend your money else where. Why bother wasting your time and getting your credit line all tied up because Sephora likes to cancel customers' orders... ESPECIALLY during the holidays, when you NEED to buy stuff!

I ordered three items for christmas gifts from Sephora. I find out almost a week after ordering them that one of the items is out of stock so they cancel my whole order and replace it with a new order of the two remaining items. In that time another of my items goes out of stock so again they replace the order with only one of my items. I don't think I will ever try to order from them again.

Sephora is pretty much the best place to get department store makeup - they have a TON of reviews, so you can really get a feel for what's good and what's not, and a fantastic return policy, so you can test out whatever you want.

Since Sephora is a conglomerate of various beauty brands ranging from their own brand, Urban Decay to Dior the value and quality range depending. In general their website is easy to use and keeps track of inventory very well! Literally things have gone out of stock 5 mins after I placed them in chart and go to checkout. I find they have random sudden discounts on things that may or may not be advertised to Rouge members but if you have time to troll their website daily you may stumble on some good discounts. They ship via ground UPS which I like better than Surepost, which is free over $50 or only about $5-ish under that - so very reasonable. Things are packaged well, I've never received anything broken or leaky (though others have mentioned that but have gotten replacements). Sephora has a rather generous return policy that I've used sparingly, but you can return in store or by mail. They only accept credit cards however, not PayPal. As a bit of a fragrance snob, I find their product listing lacking compared to some other sites but for mainstream and select niche ones it's good enough and if you wait for their 15% or 20% sale, you can get authentic fragrances at a slight discount (along with any other product - that $40 lipstick you've been eyeing, for example).

*Recently before the time of my review, their website had down time at the time of their 20% coupon sale and black friday due to excessive access - which means if you go to their page, you'll see a "we're down..." blurb and then the instructions tell you not to refresh because they will check every 60 seconds. In essence it's a queue and you'll be let in if you leave the site up. Understandably, retail sites have down time and unexpected traffic - however I've seen reports of customers having their accounts locked for refreshing too much which I find shady. Also, it's frustrating for some who look up products a while in advance in order to make their 20% off sale once a year only to be unable to access, be locked out and later find out everything is sold out they've wanted. Yes, it's not a big deal - it's "only" make-up but there is time invested and it's the responsibility of companies to keep track of this and add more resources at holiday times. I'm sure other online retailers face this, and have found ways to mitigate down time.

I was looking forward to the Christmas gifts I had ordered from their website only to get an email that my order was cancelled. I use my debit card for other major company online purchases and never ever have an issue conforming my billing address! The address I provide is where I live and that's where I want my order shipped as well. They treat you like a card fraud and I work at a bank. Then the customer service rep tells me to contact my financial institution. I then asked for my refund and she told me it would take 1-7 days. It's been three days since the email and we will see if I even get a refund on time. If not hell hath fury on Sephora.

I was at the Sephora Alderwood location inside JC Penney on black friday. One of the employees was looking at me and my 2 other friends that were with me like we were stealing. I felt really uncountrouble. Then I grabbed a Q-Tip from where the cleaning supplies usually are. It was a square container and I grabbed 1 q-tip and put it back. The employee walked to me and asked me If i was going to buy it. My response was no because it was 1 q-tip then she grabbed the whole container and accused me of not being able to sell it again thanks to me. I wasn't sure if it was for sale. After that she walked to the register and throw on the garbage can the q-tips. I few minutes later i walked to her to tell her she shouldn't be treating her customers like that. Then she ignore me and said ok ok. I'm really upset at this whole senerio because I always shop at Sephora and did not like the way she treated me and didn't even apologize. After this whole situation I Will never shop at Sephora again. I think employees should be train more on how to interact with customers. And learn how to not bring personal problems into work. Cause clearly that employee looked like she was upset at something.

Ridiculously poor customer service via phone. "Ashley" put me on hold for a supervisor who answered, provided his name all too quickly, and then hung up. As my order has not been processed in near a week, I called to cancel, to which I was told there is no guarantee an order can be cancelled. That being saod, I'm putting a stop on the payment and contacting the BBB. Apparently Sephora thinks it's okay to take your money very prompetly, but to not send product or return your funds. I was going to accept the cancelation and purchase my local store, however I won't even do that now. I'll be sticking with Ultra or the direct manufacturer from now on. Worthless, cheating company... Sephora.

I have had nothing but problems with online ordering from Sephora. I have spent dozens of hours trying to straighten out a problem with a free gift I was entitled. I keep getting computer responses and no resolution. I love their products and have ordered twice in the last 24 hours. Since I spend a lot with them I was entitled to a free gift which they deleted from my order. Then I ordered some merchandise the same day and chose my free gift which they changed to another one I will never use. I have a spinal cord injury and am mostly housebound which is why I order online. I still like to look good and smell good. I have given up on them ever straightening out this mess. They may want you to look good, but they sure don't care about your feelings.

I really like Sephora.com even more than I really like the shop. For an elegant shop that offers high end items you would think they would have a reasonable strategy when it comes to their clients. They provide a extensive range of manufacturers and opinions from clients. Their website has a place where the associates evaluation the items, and most items also have a record of components. Client support is beneficial and they audio like they are United states customer support.