SephoraReviews 554

I have been a customer of Sephora exclusively for a while now and I recommend them over all other beauty stores even though I have never actually been in a physical store yet. I called the store closest to me in Taylor, MI (11/07 at 5:52 pm) to ask if they carried all the products that a full sized Sephora does since they are located inside a JC Penny's. I needed to find my color match for a pricier (but totally worth it) foundation and I didn't feel confident doing it with an online color swatch. A girl answered right away but then said, "hold on, I'll answer all your questions after I ring up this customer." I said, "sure, no problem, take your time," because I understand what it's like to be busy at work. 20 MINUTES LATER, no joke, I was still on hold, pausing my life until someone answered just to ask a quick question that would have taken 20 seconds. Thinking ok, they're only human and they probably forgot about me, I hung up and called back. 3 calls later and not one person picks up the phone. Really? Even if I was upset (which I wasn't until they started dodging my calls altogether) the least they can do is be professional and own up to their poor customer service. This experience with a Sephora brick and mortar store makes me question if I have been raving about a place that has poor customer service. I should have checked the store out myself and now I feel foolish. I HOPE that no one I have referred there has encountered the classless group of employees that I did tonight.

Bought a set of makeup here yesterday, and so far the products are good. Great service too

Ancienne employée française au Canada, cela fait deux mois que je me bats pour récupérer les fameuses bonifications auxquelles j'ai largement contribué. Pour la somme des parfums vendues, mon travail et le montant du bonus, la moindre des choses pour le groupe LVMH et particulièrement Séphora c'est de récompenser ses employés en leur donnant ce fameux "bonus" tant espérer. Je doute que ce dernier ne fasse un trou dans leur budget. Ce n'est vraiment pas juste et je mets en garde tous les employés, ne vous donnez pas à fond le dernier mois, vous n'aurez pas vos bonus. Pour un groupe aussi prestigieux je suis très très déçue.

I went to one of store in Singapore and wanted to choose a liquid foundation. Then a male staff approached me and asking me whether I need the store staff to help to choose the color shade for me. I said it would be great. Later he asked a male staff to server me. Then the male staff is telling me that he also using the same type of foundation(sorry my skin is different from yours, I'm a femeal and I don't need such information, plus I can see his make up so thick and no difference from other brand with a much more cheaper price.)I told him I'm looking the type of foundation with a kind of lasting, glowing look and also won't clone pores. Then he told me he is using the liquid foundation and other brand of face powder.(again, I don't have to know that, your look doesn't prove anything!)After that I was trying to put the foundation on my own face to see how it looks like. Then I don't know why he was keep lecturing me saying, you should never use foundation alone, if you want to have a nice look then you should focus on skin care and not foundation... Sorry it sounds like my skin care got problem? I don't have to know such useless info, you just wasting my precious time. Don't you think the staff's customer service so terrible?

Sephora caused an online debacle so huge that sent fans snapping pictures of their online purchases for return and sharing them on Facebook, Twitter and Instagram and swearing to boycott Sephora for alternative online beauty stores such as Ulta.com and Nordstrom.

Basically the French online and retail beauty giant duped swarms of customers into spending loads of money thinking they could redeem their points spent for merchandise.

On the day of redemption, Aug 10, a small handful of merchandise was released and sold out in mere seconds causing anger and outrage throughout the online beauty sphere.

Sephora who had deceptively marketed what was a sweepstake into a redemption programme has remained mum about the situation and even deleted all Epic Rewards posts on their Facebook page.

All communications from 1 to 13 August 2015 have essentially been deleted from Sephora's facebook page. Poor social media and marketing management indeed, Sephora.

Whenever there is any possible choice to purchase a beauty item elsewhere either directly from the manufacturer or another retailer, I would religiously do so.

http://www.fashionbyunlikelyyou.com/2015/08/sephora-epic-rewards-redemption-gone.html

Everyone please be careful about buying things online from Sephora website! Last week, I spent my 337 hard earning money to buy many items from Sephora website, I have been working so hard, thought I deserve to buy something nice! When I received the package, guess what, they only gave me 5 out of 17 items! When I called coustomer service to clarify my order, they said they cannot give me my item because they need to start an investigation first! I have lost almost 250 hard earning money and do not know if I will ever get my missing item ever again! I will never buy anything from the company again, and I am here advice other people be careful about online shopping with this company, do not waste your hard earning money!

I purchase on-line a lot - I'm a VIB Rouge so I get free shipping.
I had made an order three weeks ago and still haven't received it, so I contacted customer service. The agent advised that I go to my postal outlet to see if my order had been received even though I had not been notified. I went today - my shipment hasn't been received.

So I called Sephora back. The customer service agent asked for the order number, then put me on hold for 10 minutes. She did not ask me what my concern was, what happened, what the problem was. She simply put me on hold for 10 minutes than came back and advised me that a security report had been filed and I would have to wait 14 days before anything could be done. I asked if I could get a refund. I was told I would have to wait until the security incident was closed. I asked to speak to a manager, and of course, after being placed on hold for another 10 minutes, no manager was available.

I was made to feel like a criminal! There was no explanation as to what the security report meant, what it entailed, and what the process was about. And I was told I was not allowed a refund until it "cleared". I spend a lot of money at Sephora. And even if I did not, a customer should not be treated in such an ill manner! I would give zero stars if possible.