SephoraReviews 554

My concern was that i had tried to place an order online, it couldnt process my information correctly, so after a few times of retyping it in i gave up and looked in my bank to see if there was an issue. Lo and behold the money for the order had disappeared as if the transaction did go through! Didnt show me that at all whatsoever on the sephora website, no 'online order history' at all, but it showed i gained 68 beauty insider points? I was beyond confused and afraid i was duped out of my order and my money! But with hopes still high, as ordering straight from the retailer would be the better option than ebay, i called the next day during the hours, and the woman who assisted me settled my fright, as the site did accept shipment, but my bank had actually cancelled and is witholding the money for the time being because i had tried placing the order too many times to no avail (or so i thought). I will be receiving my money back in 3-7 business days! I am still a little worried as i have heard and read terrible reviews of ordering from them online..

I have bought Sephora products a few times and every time I have been there I feel as if I am a ghost trying to find my way around the store. No one ever comes by to ask if you need any help. I went there last night thinking I would try again and the same thing happened. The girls that where standing around doing nothing but gossip to each other while customers are watching is unbelievable. Not once did I receive any help from anyone except the nice girl at the register. I will never go back to Sephora again, instead I will continue to buy and support my local businesses that actually hire people that care about their jobs.

Over the years I've spent a lot of money at Sephora. Never really had any issues until recently, so I never had to deal with their "customer service". Not sure what kind of training is required for them, but so far all the people I spoke to had 0 people skills. Two of my packages never got to me, so I contacted Sephora via email, 4 days later I get my reply, to call them directly (big help). So I call them, spoke to some girl who was bumbling thru the phone call, seemed very confused and I was told to call back in a week or so. No resolution. I've been at the rouge level for some years now, but I'd rather buy my products at a place where they value their customers. I'm so done with Sephora.

I was in the Hampton VA location to return a powered makeup(bareminerals)that was too dark for my face. I was assisted first with a young African American lady which was pleasant. When not finding anymore of the specific powder I wanted, the associate asked another lady Kristin (light green hair) the vibe I felt from this lady when she was answering the other associates question about the specific makeup I wanted was like " oh well we don't have it" in stead of giving me other options she kept stocking her shelves. I kept looking for something else I could exchange it for, Abby a very kind bubbly young lady helped me in depth until I found what I wanted. She gave me her full and undivided attention. Upon checking out the African american lady that help me before checked me out. I asked her a question about the price during the exchange and Kristin who was checking someone out beside her, cut her off to inform me that " since we can't prove what you paid without a receipt the item will be at its lowest price. This lady was very snoody with everything she said to me, and on top of that I wasn't even talking to her at ALL. She made me feel like I was a liar when discussing the price. When asking for this lady's name the young lady that was checking me out would not give it to me. She said " I cant do that because she is helping me out" she insisted I ask her, so i did. I highly recommend that Kristin is re-trained on the basics of good customer service and how to put together responses to any situation instead of blurting them out not thinking how it sounds when she says it. My family shops here at Sephora and I'm sure they would be highly upset to hear about this considering they gave me a gift card to shop at this place. Never again will I be back.

Hello,
I've ordered cosmetics in total 230$ cost but I've got only a lot of samples in the box (around 40 samples)!
I've contacted Sephora support 6 times already by mail and by phone about getting wrong package instead of my order and asking for refund.
By Mail they only answering that I need to call support.
By Phone - they said that I have to wait 8 days and they will decide if they can process refund. However its already 20th day but there is no any refund.
When I tried to contact support again, they just answered me that I need to call and start the process again...

ORDER DATE: November 4,2015
Order Number: *******722
TRACKING #: C*******1501
Amount: 229.46 USD

Attaching photos of the box

First time ordering Sephora online... I made an order on Dec 9,2015. It said it was processing. When i got an email asking my to review my product (Dec15), I realized I didn't even receive tracking information yet. When i looked at my order status, it said it was not completed, and nobody bothered to inform me. When i phoned customer service, the lady was quite rude, and just said the orders been cancelled, and it's not her problem and she would not help me.
It used my VIB points and i didn't even get credit back for the cancelled order.
And i even missing out on some promotions.

Note: I've been in the service and hospitality industry for over ten years, and i've never had a problem with online shopping.

I have never been an avid shopper at sephora (the brands they carry are typically too pricey for my tastes); however I must praise them for their quality goods and ESPECIALLY for their wonderful staff. They always do a great job to make sure you're taken care of and their make-overs are wonderful. I had my eye make-up done (to test for prom) and it looked wonderful. They woman explained the process very well and she did an excellent job of taking my soft, natural style and making it a little more dramatic for a special occasion. When in doubt, try it out!

Tried to return exchange items I purchased online since they did not make it on time as a bday gift. I had already bought it again instore.
I call customer service to ask where to return and they informed me to go to the closest Sephora and it was the JCPENNY SEPHORA CYPRESS LOCATION.
I drove there only to find out they will not allow me to return exchange any items from online.
IF YOU ARE GOING TO LIST JCPENNY AS A SEPHORA LOCATION, WHY CANT THEY DO ONLINE RETURN EXCHANGE?
Doesn't make sense. Waste of time and money.

I cant even bring myself to give them one star, but have to so this submits. This company is horrible to its customers and could care less. I waited over a month for an order to arrive. It never did. The tracking kept changing to say in transit, then samples out of stock, then in transit then main product was currently unavailable supposedly while it was supposed to be in transit. Then I called customer service and had complete rude responses that what happened once it left the factory wasn't their issue and so on. I asked them to just cancel the order. They didn't, and eventually 6 weeks later i called my visa company who asked some questions and were happy to reverse the charges. Finally after no follow up from them all this time, email after email, i receive an response from them saying THEY refunded me my $ (when the visa co actually did) and were kindly offering me 500 points for my trouble, so i should order more products. I will never buy from this company again in any form and will make a point of letting everyone know about their terrible customer service. Do not order anything from this company, read other reviews and be buyer aware. Looks like some people never got their money back. I will buy from companies who take pride in their customer service.