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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I tried to cancel a service several times but didn't get any response. I still haven't heard anything from you or the website
The payment site is always easy to navigate through, And they email all the necessary documentation in case it's needed in the future.
Hello,
Thank you for resolving my issue so quickly. I appreciate the prompt support and the clarity of your communication.
Everything has been handled smoothly on your side, and I'm grateful for the efficient assistance.
Kind regards,
The customer service was very quick with my request. I am very satisfied.
L. S.,
I was hacked, my account hijacked and someone used my bankaccount illegally.
How could I rate you more than zero?
You didn't believe me and are still harrassing me.
Just pay me back what has been robbed from me!
I wrote a request to help cancel my subscription. I was responded to within a timely manner. Very satisfied. Thank you very much!
Segpay chatrandom refund money not in my bank account please check first and inform to mail how many days to I get my money back
Ho ricevuto il rimborso di un abbonamento che avevo annullato ma che a causa di problemi sul sito non era andando a buon fine, e segpay mi ha rimborsato prontamente.
I made a deposit with your site. I can't access the site I've asked you to tell me how but all you say is check spam. I can't find the site anywhere so can you give me the site name or refund my payment please
I instructed the Segpay team adjust a recurring subscription charge to a one-time only subscription charge. The team replied in less than 24hours and changed my one-year subscription to a one time payment. Easy process as long as you provide details of the original transaction. Many businesses which provide subscription-based services often by default start with autorenewal of the service in question. Read the fine print.
Service was exceptionally fast and my matter was sorted instantly. Thank you for great service 😀
Grazie mille per la pazienza e la pronta risposta.
I asked for help in few words, they provided a solution in even fewer time. Just how I like it.
I accidentally subscribed to this website. Not knowing what I was doing. Please cancel my subscription or order ASAP. So far my communication with your third pay customer service has been very good. I look forward to your resolving my issue for me. Thank you very much
Very prompt email response (2 hrs)
Happy that I wasn't charged but not clear from the merchant's site, hence the call to Segpay.
My service ticket was assigned to the customer service agent Jerome. It was so organized that after submitting me inquiry. They not only ackownledge the inquiry but also provivded the name of the agent assigned to my inquiry. The agent Jerome was very professional and within few hours my ticket was closed.
Answer: Segpay offers several options to cancel your membership. These options are a phone call, a chat, or an email. You can utilize one of these options by going to https://cs.segpay.com/.
Answer: Segpay is a legitimate company - please visit https://segpay.com.

