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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Mandé mail para un problema y de inmediato me atendieron. Dieron solución oportuna.
Very fast response. Took care of my issue promptly. Very happy.
I can't receive a refund for the last automatic payment.
2 confirmations to cancel
The customer service person that I talk to was very polite well spoken, and was able to look up my issue and rectify the problem for me within a timeframe that was suitable
I had a helpful conversation with customer support and I am glad to see that automatic renewal of memberships is much easier to toggle on or off than it was years ago, back in the 2010's it used to be much more predatory but now it's easy to change.
Easy to contact, super fast response and positive outcome, what more can you ask for?
It's eye-opening how often I will load a page and then X out of a pop-up ad only to discover that I've been billed for another site when I paid just for my Letsdoeit subscription. But I've always cancelled and requested a refund right away whenever that happened. Segpay always issued me a refund.
Recently, same thing happened with Blacked Raw, and I didn't want it nor did I actually confirm any purchase - I was just billed. Then when I contacted Segpay, they referred me to Blacked Raw's support, which didn't issue me a refund. So, that was the breaking point - I cancelled both Blacked Raw and also my Letsdoeit subscription. So, the company loses the $49.95 monthly for Letsdoeit because of a bull$#*! billing practice through presumably an affiliate link, Blacked Raw. Terrible billing practices.
Your site still does not let me buy coins with PayPal,A popup still wants me to add a card for payment and if I enter my number it refuses it
I did this so I could see the film "Hopeless," but I not been able to do so or find anyone who could help. This is frustrating.
Very simple, told then the issue and they were accommodating.
I sent an email. This email has been passed from person to person to help me and nobody has helped me still. This is been going on for several weeks. I have been beyond patient and now I get a email asking me to fill out a Feedback form. Absolutely ridiculous. Received zero help. No problem was ever resolved. And you want my feedback? Very poor customer service.
This would be the third time you want me to describe my experience in the past four days. Please, I'm 86, I don't want to spend my life on computer nonsense. I believe Google.
They just take the money,
If you don't get what you paid for it's not a problem
They are just taking your money
I did not know that this was going to be an occurring payment. Not satisfied.
Wenn ich mich bei passion-hd.com einloggen werde ich
Aufgefordert mein gekündigtes Abo für 14.99 Euro zu reaktivieren. Ich habe aber noch ein gültiges Abo bis zum 25.08.2024.
Mit freundlichen Grüßen
They have deducted my money thrice and refunded just one amount. This is unacceptable they continually keep deducting my money and I approached to customer service they Said they have refunded but I reacived only one amount and they deducted thrice I also sent them screenshot this is fraud and scaming.
Attaching the screenshot of my bank statement you can clearly see they charged me thrice for no reason my subscription was already canceled and they just refunded one amount only which they charged did refunded rest of two amount.
It was very easy to cancel my membership and everything went swiftly. I have no complaints on service I got.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members