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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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It was very easy to cancel my membership and everything went swiftly. I have no complaints on service I got.
I wasn't expecting to hear back from customer service for a few hours, but they responded right away. They took care of an accidental charge and refunded it right away. Very appreciative!
Excellent service thank you segpay
You responded in lightning fast time and I'm grateful
Not for sure my experience I guess good cause what I asked was done so good is my experience with yall not for sure who sitejabber is I thought it was segpay I was talking to but who ever it is thank you
The customer service agent did exactly what I asked.
Molto positiva...Grazie, ho avuto una risposta veloce e precisa...
I still believe I was mischarged. There remain two charges from segpay on my account, one of which is in the amount of $99 and I never intended to pay so much for any of these services.
The operator told me that she was going to send all the transactions that I have paid from My Account. She saidthere were 15. I did not get anything. What should I do..
Hello! We apologize for the difficulty but this issue can be resolved, visit cs.segpay.com for further assistance!
If I were you, I would redesign this questionnaire and make it more user-friendly.
Nessuna attenzione.
Solo risposta automatica
La mia email non è stata presa in considerazione, erano due è pure MOLTO CHIARE.
NON AVETE VOLUTO ASCOLTARE
For what you pay not that great of content. Could be more frequent and more sister sites offered.
Not sure if the issue is fully resolved
If I don't get any debit next month then partly resolved
Now I need refunds for all the Un- authorized debits
Sehr gut, gute Erfahrungen, hat immer geklappt, hat nie lange gedauert
Wanted to cancel subscription….employee was very responsive and polite
I don't like the fact that I can't use a debit card for my account that does not make sense it's a card
Good service quick answer polite good and effective
J'ai fait 2 demandes de paiement dont une qui était fausse et je l'ai annulé sans problème et avec l'autre la transaction était très bien.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm sorry to hear about that, we would be happy to further assist you with this issue through cs.segpay.com.