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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Good service quick answer polite good and effective
J'ai fait 2 demandes de paiement dont une qui était fausse et je l'ai annulé sans problème et avec l'autre la transaction était très bien.
The agent provided me with the information needed and solved my issue quickly—great overall service.
Very quick processing whether paying by credit card or processing a cancellation or other problems.
They will bill your account for unauthorized transactions once they have your info.
I LOVE the videos that i can see. And customer service is fine, fast and nice
When I explained that the charge on my account wasn't authorised you immediately refunded my money. You were professional and efficient and I will always recommend your organisation.
Issue not resolved. I still can't use my Mastercard to pay for a subscription
La plate-forme et le conseiller ou conseillère a pris en charge ma demande
Et l'a traité jusqu'au bout
Au final j'ai vraiment eu la cause de la résiliation
Je remercie cette personne d'avoir fait toutes les démarches et les réponses
Je vous laisse traduire en anglais 😇😇
Bonne soirée
Merci 🙏
Too expensive credit and ran out fast. For every single thing you need pay with credit you'll loose a lot of money here waste of customer service
Cumstomer support is shiiiiiiiiiiiiii! Nobody works there! Close your facccking firma and dont annoy me and i dont wanna use this shhhhiiiittt app again!
They were nice, reacted fast and in my favour which isn't usual these days. I appreciated it a lot!
Keine Lust mehr weil Ich sehr krank bin Bin nur noch im Krankenhaus habe eine Leberzirrhosen im Endstadium Mit freundlichen Grüßen Uwe Neumann
I didn't select the payment my card was charged for.
Ich habe über Paypal Kontaktgebühren geordert für den Account waehlmich im Internet, bezahlt und bekommen. Bei der dritten Bestellung wurde mir eine Gebühr von 300 € berechnet, die mir über Paypal nicht erneut zu Kontrolld und Freigabe angezeigt wurde. Ich möchte daher meinen Auftrag zu dieser Leistung widerrufen. Mit freundlichen Grüßen Hans Johannsen.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members