On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
No one communicates with me even though my case is assigned to individuals. How can I say that I am satisfied?
I emailed to cancel my membership last month and received a reply to say that this had been sorted. However, the money has come out of my bank again this month so it clearly hasn't been cancelled.
Ces derniers temps je n'arrive pas à m'inscrire sur certains sites et bénéficier des promotions en cours, c'est vraiment frustrant...
Snell geregeld en lidmaatschap op kunnen zeggen na één e mail
Thank you, Ed, for your kind words and swift feedback. We're thrilled to hear everything was handled smoothly and appreciate you choosing us—looking forward to supporting you whenever you need.
They responded immediately and were very helpful and were able to help me, no complaints on my part at all.
Ivan C, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Abuchung ohne Verwendungszweck Stornierung wurde nicht durchgeführt
I have been scamned out of £14.99 and you have not helped at all. I have written a report to Trading Standards in the hope that more people will not lose money. Pay Pal will be following up by complaint with you.
It was very easy to cancel my subscription. Segpay responded quickly and made my experience painless.
Nathan P, We appreciate the 5-star review. Always remember we are here whenever you need us.
I needed a membership cancelled & refunded since I hadn't been able to access it in 3 months since the rebill. The process was surprisingly super fast & easy, no fuss at all & I got a full refund. Great service, very friendly. Thank you!
Rey C, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
I have never been able to use the purchased service.
No possible to sélect one vidéo.
I payed for nothing :(
I needed to cancel my membership to a site. There was a problem, the membership was paid with PayPal, which isn't one of the ways you can search for your membership in SegPay. I chatted with support, and they helped in finding and cancelling my membership
Luis d, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Got the same email multiple times that I replied to with the things needed to resolve the issue and in the end nothing got resolved at all. I'm now out $70 for something I've never even heard of before.
Absolutely terrible my issue is still not resolved? Nor have I heard back from it, I want my subscription cancelled
All questions and issues have been taking care immediately and without any problems
Ivo g, We appreciate the 5-star review. Always remember we are here whenever you need us.
A payment went out that I wasn't expecting so I emailed them to ask for a refund and cancellation and they sorted both quickly with no fuss or issues.
Helen P, We appreciate the 5-star review. Always remember we are here whenever you need us.
I've tried with three different cards and they were all declined. All were active and in good standing. I'm just not going to try anymore. Too bad for your client.
When cancelling a subscription, it occurred promptly with no fuss
David K, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Cancelled subscription that needed to be cancelled successfully
Alan G, We appreciate the 5-star review. Always remember we are here whenever you need us.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words and positive feedback. We’re glad we could promptly address your question and look forward to continuing to support you with seamless solutions in the future. Your satisfaction means a lot to us!