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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Very easy and professional. You did what I needed in very easy process.
Thank you for all your help. Ron
First I was charged an amount of money that did not match the offer I accepted. I would have appreciated if the amount could have been corrected.
But at the end the charge was voided very quickly and easily.
I decided to cancel my subscription after thinking about it
Gerwyn L, We appreciate the 5-star review. Always remember we are here whenever you need us.
My problem was solved within hours, even though i contacted segpay through email. Very pleased with the service!
Willemijn G, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Worst experience
I was told they would process my refund in 5 to 7 business days
It has been almost 2 weeks and still no payment
Can't seem to contact them, they just keep giving me new tickets but no one has actually given feedback
I needed to change a membership status and it was handled without fuss and in super quick time.
Rick W, We appreciate the 5-star review. Always remember we are here whenever you need us.
I purchased credits on one of there sites, during payment it said declined. So i look at paypal and it posted! Also at my bank!. Customer service refused to return my funds or give me the credits!
Les mandé mail preguntando por el servicio que me habían cobrado y rápidamente me lo dijeron para recordarme de donde era.
Isaac C, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Someone had hacked and used my account which I didn't even know I had and I was able to get a refund super fast! Thank you all so much for that!
Dominique D, Your vote of confidence means a great deal to us. Thank you so much!
Reported incorrect charge to my account - given no indication how this may returned to me
Contacted SEGPAY customer service to make changes in my account. The support, expertise and willingness to accommodate, was one of the best I have ever received. Their personnel were well informed and expedient in the resolve.
David G, We appreciate the 5-star review. Always remember we are here whenever you need us.
Great and quick had money back in a weeks time plus bonus offers.
David L, Your vote of confidence means a great deal to us. Thank you so much!
Dear Ladies and Gentlemen,
I wrote you that since end of last year my payments with SEGPAY were changed (by any reason) from € to SEK and I don`t understand why this change had happend. Unfortunately I received no answer jet. I`m living in Germany and have no connections to Sweden, so please set my payment mode back to €!
Best regards
Helmut Ehrkamp
I did question about a payment I did not recognize and in less than 12 my questioning was clarified
Rene V, We appreciate the 5-star review. Always remember we are here whenever you need us.
I have been overcharged on several transactions by service provider and this has been raised, however, nothing has been done to credit the difference in errors made.
I was requesting a cancelation and refund of a subscription but I was told they could not find my info even though I provided a transaction ID.
Segpay hat von meinem Paypal Konto 2 unberechtigte Abbuchungen vorgenommen. Dies ist vorsätzlicher Betrug und wird von mir strafrechtlich verfolgt. Zudem habe ich Paypal über die betrügerischen Aktivitäten von Segpay informiert. Sollte bis zum 10.09.2025 nicht die komplette Erstattung der unberechtigten Abbuchungen erfolgt sein, werde ich Strafanzeige gegen die Geschäftsführung von Segpay erstatten.
I explained the issue and your team responded promptly to resolve it
J O, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Emailed to cancel my auto payment and it was handled quickly and efficiently. Hopeful for no issues in the future if I deal with them again.
Thank you, Shawna, for your kind words and for recognizing our team's quick and helpful service. We're committed to making every interaction smooth and appreciate your confidence in us moving forward. Please don't hesitate to reach out if you need anything else!
I sent an email asking for help and was blocked. I had to go through PayPal to resolve my issue. Thanks for nothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ron T, Your vote of confidence means a great deal to us. Thank you so much!