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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Not able to log in with no help from provider. Just no support Just hinders and stupid requests
The initial response was very fast, communication clear and execution of my request was really prompt.
You declined to help me. Not cool. You declined to help me. Not cool. You declined to help me. Not cool
I subscribe to Purityvr.com/. I cannot access. I have tried everything I was told to do and I still cannot access. The final instruction I received was to empty my cache and history. Then try again. That did not work. Then I tried different devices. That did not work. Now no one will help me with any additional methods to try to gain access. It has been a total waste of money to subscribe. Personally I think it has something to do with the age verification process. NO ONE CAN SEEM TO GET ME ACCESS TO A SITE I PAYED FOR.
Après au moins 5 mail envoyé pour signaler le problème, il n'est toujours pas réglé.
I was told my customer service that pending charges the bank handles which is clearly not the case. All finalized charges the bank files a dispute. All pending charges the merchant can refund. I had fraud charges from seagpay and paymenttico. Paymenttico paid me back in 2 days seagpay said let your bank reverse the charges.
I tried to get an explanation for an expense and I didn't get the answer
I had a positive experience with SEGPAY regarding my refund on unauthorized transactions dated 18th August 2025. Their customer support responded quickly, communicated clearly, and handled the process professionally. The refund was processed smoothly and promptly, giving me peace of mind. I am very satisfied with their excellent service.
Vilikesa J, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Danke für das schnelle lösen des Problems ich war positiv überrascht und habe wieder etwas mehr. Vertrauen in eure Dienstleistung vielen Dank
Ralph P., Ihr Vertrauen bedeutet uns sehr viel. Vielen Dank!
I canceled my subscription on the same day I had a free membership and was still charged for the month. Need a refund but that's not gonna happen.
The service was friendly and helpful.
I hadn't heard of the company before, very similar to PayPal whom I've been with over 20 years. Thankyou 😇
Scott s, Your vote of confidence means a great deal to us. Thank you so much!
One email sent and my cancellation was done no ifs or buts a short email stating what I wanted and it was sorted out very quickly no ifs or buts.
Its a shame you don't get same experience with some other online sites
Robert G, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Easy to complete and comply with and manage how the way it works and responds back asap
I have pay for the token amount, money is debit from my account but unfortunately I give all transaction ID, screenshot, bank statement but my token amount not updated. I lose my money very shameful.
No glitch, no transaction declined but they say we not received your money. Scam is done here with me.
I received a charge for an unknown subscription. After multiple contacts I have yet to receive a resolution to my inquiry.
Why would you provide your support to a service that scams its clients?
On Juy 17, I have emailed and called about canceling my subscription, but I am continuousley being charged every month. I contacted my credit card as well, but apparently I am still being charged because Segpay has it setup that it expired then renews every month so they can say it's not a recurring charge, but it really is recurring.
I asked for a refund as I never purchased the subscription to fantasyhd.com which I said in the email and all they did was cancel the subscription.
Customer services were very helpful and prompt to sort this out. Very satisfied.
With due respect i am very thankful that you take my matter seriously and refund me full payment in a few days. I am really appreciate that you knew how to tackle the request for the others. Keep it up you are doing a perfect customer relation job. Thanks a lot
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Roman K, Your vote of confidence means a great deal to us. Thank you so much!