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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I had a TERRIBLE experience with Segpay for this site a couple of years ago! This time I suggest that whichever site is in charge, gives CLEAR NOTICE about the upcoming renewal anniversary WELL IN ADVANCE... AND give paying subscribers MORE OF A GRACE PERIOD to renew! Like even banks and credit cards do... I was in EUROPE when the notice arrived to need to deal with renewal. AND when I did that all of the details of payment, etc. were related to the Netherlands, simply because that was where I was located there when I checked the Adam site. If I hadn't been extra vigilant it could have been a disaster...
NEED to make REINSTATEMENT EASIER, FASTER, instead of immediately slitting our throats! I also deal with renewals on Silver Daddies, but never have much trouble or run into confusion when re-upping for them. Using my already available info and with DUE ADVANCED NOTICE by the site owner! Don't just SPRING things like sudden cancellation on us with only hours to accomplish. See?
See you next year, tho I hope resubscribing might be simpler once a notice has been sent expressing the wish to do that and not be dropped.
When I try using either of my master cards to purchase credits they decline the charge and send a fraud alert to my wife's phone. When I called to get our card unlocked they said they charge originated in Cypress. I need to be able to pay via PayPal or Apple Pay to continue using your website.
Emailed to cancel renewal; received reply to confirm within minutes and completion of cancellation moments later. All services good.
No issues changing my email on file. Update occurred within a day
Efficiency is very important to us! Thank you for the 5-star review!
Raphael
Segpay Customer Service Manager
It was very easy to be serve by the clientele service
Hi Jacques,
We're happy to hear we we're helpful! Thanks for the 5-star review!
Raphael
Segpay Customer Service Manager
I asked how to pay using PayPal since it is displaying the PayPal logo, but no answer. I asked twice.
The payment screen defaults to check this should not be the default
I want to stop a subscription payment, but in the end the charge me the free week trial
The support team was exceptionally quick with responding to my query and resolved it immediately without any hassle
Hi Beth,
Glad everything worked out! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
Request handled in 1 business day easily. Polite & professional people
Hi Sav,
That's so kind! We're glad we could be of help.
Raphael
Segpay Customer Service Manager
They refunded my money twice and took the money back twice leaving my account in overdraft still no refund
I had to explain the same stuff multiple times.
Unpleasant experience.
£3.00 Payment transaction took far to long to process through my PayPay account, I am still concerned that Segpay is a scam site.
Nunca me devolvieron el dinero de la aplicación que nunca utilice por qué no me dejaron ingresar con excusas tontas. Me hicieron pagar algo que nunca utilice. Estafadores
Hola Jas,
Emití un reembolso por la aplicación no utilizada por un monto de $4.99. Avíseme si necesita ayuda adicional.
Gracias,
Rafael
Gerente de Servicio al Cliente Segpay
Terrible streaming speeds. Some videos would just stop and not play. Pretty much unwatchable as skipping ahead on any scene would result in a 10-15 second pause. A guest pass like this doesn't exactly encourage anyone to buy a subscription.
Hi Michael,
I apologize for the misunderstanding. This survey is to review your interaction with our Customer Service Representative, this is not for the site based on your membership. Please let us know how we did with your concern.
Thank you,
Raphael
Segpay Customer Service Manager
This company sucks. They make you email them repeatedly suggest you are lying etc. What does a rating even matter. It's not like we have a choice to use someone else.
Gregory,
Please allow me to assist you with some of the details that I have found. I see that there are several purchases and declines, also there are also several refunds that were processed. There is some confusion as to whether you have used our service or if this is fraud. Let me know as soon as possible.
I look forward to hearing from you.
Thank you,
Raphael
Segpay Customer Service Manager
Great, and very easy to sign in and easy to cancel
Hi Kenneth,
Glad it was easy! Thanks for the great review!
Raphael
Segpay Customer Service Manager
My request was answered within a few minutes. That kind of service is very rare. Thanks!
Hi Michael,
We appreciate the kind review!
Raphael
Segpay Customer Service Manager
At first it was difficult to get someone to understand my challenge. I reached a person who was able to understand what happened and why it became necessary to get a refund. I appreciate that you have employee persons who speak and understand English.It is important that persons working in customer service UNDERSTAND the nuances that are a part of the language.
Hi Charles S.,
We appreciate your understanding. We were happy to assist you. Thank you for the kind feedback!
Raphael
Segpay Customer Service Manager
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Glad we could be of help, Gerard! We always strive for excellence.
Raphael
Segpay Customer Service Manager