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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Votre site est à chier et truffé de bug parce que j'ai été facturé deux fois la même transaction donc j'exige remboursement
La rapidez, facilidad y explicación ha sido excelente. Es un placer encontrar servicios como el vuestro que funcionen así de genial.
Muchísimas gracias por vuestra atención.
Saludos cordiales
Hi Stephen,
We're happy to hear you had a positive experience! We appreciate the good reviews.
Raphael
Segpay Customer Service Manager
Very prompt. Very responsive! Really rather impressive. No run around, just good results.
Hello John C.,
We appreciate your kind words. Thank you for the review!
Raphael
Segpay Customer Service Manager
Rebilled a subscription I thought was cancelled during at what has been a very difficult time for me, as it has been for many people. When I brought this to their attention and requested a refund, they responded with indifference.
Hi William,
Unfortunately, I was only able to find one transaction that was billed based on your information and it was a decline. If there was another email address that was used, please provide that key detail so that we can research your additional charges outside of this initial declined charge. I look forward to further assisting you with your membership.
Thank you,
Raphael
Segpay Customer Service Manager
Have no idea why you charged me $29.99. What is this all about?
Within 30 minutes I realized that the site I selected was wrong for me.
I contacted Segpay and was turned down even though I explained that I like younger models and many picture sets.
It seemed to fall fall on deaf ears.
There rules apparently have no room for change.
About 18 months ago I did run into a similar situation with Epoch, they politely listened to me and connected to a site of my choosing.
Thank you for all your help and answers all my questions
Philip R.
We appreciate your valuable feedback. Thank you again!
Raphael
Segpay Customer Service Manager
I would never knowingly use a website that billed through Segpay. I have a dispute that has not been resolved even though I sent them a copy of an email I got confirming my account was closed yet they billed me for three more months. I didn't find out until recently because I was in the hospital. But so far, they are only acknowledging and refunding me for one. I am definitely going to pursue legal action and file a fraud report with both the local authorities and my bank.
Great experience and they were very helpful and I would recommend them to my family and friends
Ward H.,
We are glad your experience has been so positive. Thank you for your review!
Raphael
Segpay Customer Service Manager
Great, quick and efficient customer service. Resolved my issue very fast. Completely satisfied.
Brittney S.,
Thank you for your kind words. We are happy your experience has been positive!
Raphael
Segpay Customer Service Manager
The support is kind but dp not really understand or solve my problem
Sometimes complicated with numbers and usernames revealed, these should be written down immediately or chaos results?
My request for a refund was handled professionally, quickly, and very kind. If I have to use them again in the future, I will.
Fully recommend them as well
Hello Guardian O.,
We appreciate your kind words. Thank you for the feedback!
Raphael
Segpay Customer Service Manager
These guys straight up take your money without authorization and refuse to respond to the dispute claim. DO NOT TRUST THEM. These guys took $65 CAD off of me.
Last month there was a complete MISUNDERSTANDING on my behalf in which I took full responsibility for is per message to SB. That resulted in my back refunding my last pay of $169.00 on April 15th. I reached out to SB to resolve the matter and was sent a message that I was reinstated. When trying to make a payment to SEGPAY there was a BLOCK to receive payment.
Sincerely Mr. Davenport b
Really they cared very good. Problem solved!
Really nice people.
All the branches across the world should function like this.
Then no one need to worry about anything.
Hello Ken N.,
We are happy we could assist you. Thank you for your feedback!
Raphael
Segpay Customer Service Manager
I have hade a nice time i enjoyed my self very much /i have been with this project for years but uncontinuously
We recently saw a lake of performance from some participants (no performance at all)
frankly i still prefer old ones
I wish if you pay some attention to some camera locations which they are not located in a proper direction
Thank for all your efforts wish you all the best
I will be back after my exams
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Bonjour,
Merci de nous avoir fourni une autre occasion de vous aider à résoudre votre problème. Malheureusement, je ne parviens pas à localiser un compte sur la base des informations fournies pour cet examen. Veuillez répondre avec l'identifiant d'achat, l'adresse e-mail ou le nom que vous avez utilisé lors de l'inscription.
Salutations,
Raphaël
Responsable service client Segpay