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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Doesn't communicate with there customers, just does as they please!
I was not happy with the customer service I received. The customer service employee was not very helpful.
I needed to cancel a subscription, and was prepared to wait weeks for few-and-far-between correspondence topped with misunderstanding and headache. Instead, I asked to cancel the subscription, and very soon afterward got clear confirmation that the subscription was canceled.
They answered me really fast and solved my problem
Didn't get my issue resolved so I'm very upset and unsatisfied
Hi Vince,
Unfortunately, I am unable to locate an account based on the information provided for this issue. Please reply with the purchase id, email address(s), or a name that you used during sign-up. You can also go to cs.segpay.com to find the information by entering specifics about the charges. I look forward to assisting you further with this concern.
Regards,
Raphael
Segpay Customer Service Manager
Brian,
Unfortunately, I am unable to locate an account based on the information provided for this issue. Please reply with the purchase id, email address(s), or name that you used during sign-up. You can also go to cs.segpay.com to find the information by entering specifics about the charges. I look forward to assisting you further with this concern.
Regards,
Raphael
Segpay Customer Service Manager
Fast and smooth, customer service got back to me immediately. And they resolved my problem.
No help at all. Didn't resolve issue. I want to subscribe to an American website and my card keeps declining because of segpay. I have contacted my bank like they asked me to and they can't do anything because there is no pending transaction. It is on segpays end and they haven't resolved it so I can't use the website.
Hi Sunny,
Please inform your bank that you are receiving an over-the-limit bank decline. We do not have any blocks on our end and see no reason why you are unable to purchase. Please use cs.segpay.com in order to see all of the declined purchases and their details.
Thank you,
Raphael
Segpay Customer Service Manager
Very helpful given the limited information I had. The person helping me figure out who was charging me worked pretty quickly and responded fast ad well.
I had forgotten that I gotten a subscription to a website, and I was very confused on why I was being charged and they were able to resolve it in a very quick manner.
Subscription was cancelled but not by me. When I called customer service they said they saw no reason why the subscription was cancelled. When I asked if my subscription could be turned back on for auto renewal. I was told my inquiry would be escalated and I would hear back in 24 to 48 hours. That was 4 days ago. My case was assigned to Jessica P. Ticket ID #CS*******. I have not heard back but Segpay did send two emails to rate their service. So rate I did. I was going to join another website but when I saw Segpay was the billing agent, I decided not to join. I will be cancelling all websites I have open that Segpay is the billing agent.
Firts you sell around the internet world and your phone Only speack english It Is so complicarte try to get help. "m gay butbi Only see girls in mybprofile and nobody can helpme... answuers in e-mail dont say anything to fix It.
Buen servicio en general.
Solicite la cancelación del servicio y me contestaron rapidamente.
Todavía no se ha abonado el importe de 136€ por servicio platino de bbcpie.
Told me where the automatic payment was coming from
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Hi Louise,
I am unsure of the communication that you are referencing. Within our system, I see that there was an email communication about your cancelation and one about your decline. You are able to verify all transactions by going to cs.segpay.com. Please let me know if you need any additional assistance.
Thank you,
Raphael
Segpay Customer Service Manager