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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Super fast and great service! For the problem solved within a day!
I was charged over $100 when I contacted the site about it they knew it. Yall said yall would refund it and only gave me 20 dollars refund. I'm not satisfied at all. Very pissed off
Multiple request to cancelled in the mean time continued charging me without refunding me.
Solve my problem. I really hope I really hope they fulfill what they promised me
Very Good Service! Totally Satisfied! Thank You Very Much!
I asked to cancel my subscription with in the 3 day trial period, but was only rectified after I was charged the monthly fee of $40 odd dollars.
Do I get a refund on that?
Robicie sobie jaja i oszukujecie ludzi! Przy płatności jednorazowej walczyliście w systemie PayPal automatyczne płatności co miesięczne i pobraliscie mi pieniądze z konta bez mojej zgody!
No interaction with clients. They did not respond beyond the initial encounter. It's a scam! Would not use ir recommend
In about two months the bottom of my sneakers are worn off
I've been at it for a whole week now and there's still no solution. Kept on saying I didn't do the transaction but I gave them a receipt of it? Then asked me again about the details which I provided at the very start of the conversation. Not a good experience for me that's for sure.
Very helpful and fast thank you, I will definitely deal with this company again
I am a very professional person with a lot of work experience. I have been working for 8 years. The future of this life is the same as the one that I live in. It is the one that you have to help me.
Queria hacer una compra de creditos en SECRETO PASIONAL de 3 creditos y sin saber porque se realizo una compra 240 creditos, rapidamente contacte para anular el pago y a pesar de que ustedes dicen que ya esta resuelto tengo los creditos en la APP y el cargo en mi tarjeta, no esntiendo como me preguntan por mi grado de satisfaccion si no esta resuelto el problema ademas si estuvierea arreglado yo estaria comprando con importes mas pequeños,.
BOLETO CS*******
Paid for membership. Cant log in. Filed a request for help with Segpay. Segpay did nothing. Still can't log in to the site.
Won't listen to my experience. Will hold onto your money and give no refund
I felt unheard and dissapointed
Hi Attia,
Once you file a PayPal dispute the customer service agents are not able to override the process. However, they are able to provide you with any information in our system concerning your subscription. If you require any further details you have to contact your bank, which is PayPal. I hope this provides you with more insight into why they were unable to assist you. Let me know if you have any questions.
Thank you,
Raphael
Segpay Customer Service Manager
Great payment processor. I signed up for a membership and forgot what it was for? I canceled with ease and help from the help desk. After I realized I did need the membership that I just canceled, I had to sign up again. Very attentive to customer inquiry and followup is EXEPTIONAL. Wish all payment processor companies were like Segpay! Thanks!
A happy customer
Emailed cancellation 9:1 unbelievable. I forwarded emails. Continued sending correspondence that was incomprehensible
Hi Charles,
I have emailed you directly to receive a copy of your cancelation confirmation email. With this information, I will issue your refund. Currently, there is still an open PayPal dispute that I will handle personally as well. I will monitor our communications for your response.
Thank you,
Raphael
Segpay Customer Service Manager
En todo momento tuve el apoyo y seguimiento de todo el equipo (muchas gracias).
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeffrey,
I will look into your refund, please make sure that the credit card is still available for credit. If the card is not available the funds will not return to your account. Let me know if this is the case.
Thank you,
Raphael
Segpay Customer Service Manager