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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Thanks for picking up my call and assisting me throughout getting back my refund ammount. Keep it up.
I had weeks no acces to a site I paid for. I asked to have my subscription extended with the lost time. Then the ticket was closed without answer.
My experience was in a word, crap. I had my Mastercard declined by my bank because somewhere in the banking chain either Segpay or the retailer was non-compliant with 2-factor authentication. I raised a ticket which was closed as quickly as it was raised pointing me back to my bank. Lesson learned, Segpay don't give a damn about anti-fraud measures and in all fairness, a valid response would have been to acknowledge the issue and give a timescale for fixing it either with the retailer or within their system.
Hi Stuart,
I apologize for the inconvenience with your purchase. You are correct there are some merchants that do not accept Mastercard, however, it is not due to compliance issues. In order to assist you further, please contact the Merchant directly if you would like to purchase and they will direct you to the next steps. I noticed that you utilized a workaround and have made purchases with your PayPal. Let me know if you need any assistance from me.
Thank you,
Raphael
Segpay Customer Service Manager
I appreciate Segpay's customer care. Very rare these days! Well done!
Just to tell you thst you srd sending me messages about some business I had with you. To be honest I do not know eho hell are you to be honest. My partner Peter has a similar problem with a guy ehit whom he invested sone money, and because they are driving him crazy because they stole his money, the other day, the guy from Ottawa, did not know ehat to do, thsy he began to sefuce him by phone and then he set up a date to do some... I do not kmow how to explain, because I am a very old fashion habits, but I think something sexual " Oh my God" I said sorry, so I know this guy has a wife, so he visit mu partner for business of for "business" mmmm. My bf said to someone 5 for the blowjob
Hello Phill,
I am so sorry to hear about all that you are experiencing at this time. In order for you to locate any charges that are on your account please go to cs.segpay.com. There you will have the ability to speak with an Agent that will assist you in locating your charges. Let me know if you need anything from me.
Thank you,
Raphael
Segpay Customer Service Manager
Sent reply to message, segpay seems to cause unauthorized charges until a replace card. Avoid any websites requesting the use of Segpay
Hi Mark,
Please let me know if you need any additional assistance. In order to ensure that there are no further charges by Segpay, I can place blocks on your information. Let me know if you would like this done as soon as possible. I will await your response.
Thank you,
Raphael
Segpay Customer Service Manager
Bull$#*!, trash, $#*!ty $#*!s I don't give a $#*! about this
Hello Jacques,
Based on the email address used in this communication, I was able to locate several transactions. Please let me know how I can be of assistance to help you successfully make a purchase.
Thank you,
Raphael
Segpay Customer Service Manager
J'attends avec Impatience ce Remboursement de 210€ de
Merci si possible me répondre en Français, ayant peu de Pratique de la Langue Anglaise.
The processing speed is fast and effective. The service of unsubscribing is well done. The attitude of the service staff is active in Taiwan. The processing speed is very fast. It is a great after-sales service. Thank you very much.
Nobody responded but now I'm receiving endless $#*!ing "rate us". You suck!
Remove me from your spam!
Hi Buck,
Based on the email address and name used in this communication I was not able to locate any transactions for you in our system. This may be the reason for your delay in response. Please provide me with the email address that you completed your sign-up in order to assist you further.
Thank you,
Raphael
Segpay Customer Service Manager
Cancelled my subscription immediately upon request
No refund. Referred to Paypal, they are waiting on your response. Feels like a scam. Emails went nowhere.
Hello Viktoria,
The transaction was disputed with your bank (PayPal), as a safety to the consumers, we cannot override them once a dispute is initiated. If you decide to purchase in the future and have any discrepancies, please contact us first for assistance. By doing so we can assist you with any refunds or access issues in a timely manner. Let me know if you have any additional concerns.
Thank you,
Raphael
Segpay Customer Service Manager
I cannot upgrade my account even though the account has been paid. I have the credit card receipt.
Hello John,
Your transaction was declined due to a previous chargeback. Chargebacks are a dispute filed with your card issuing bank, usually stating a transaction was fraudulent. As a result, your account has been blocked, and we will no longer accept payments from your account.
Thank you,
Raphael
Segpay Customer Service Manager
Good experience with customer service fast and were able to resolve my issue
J'ai demandé en septembre de ne pas renouveler la reconduction automatique et pourtant cela n'a pas été respecté
Bonjour Jean,
Je vous ai envoyé un e-mail pour obtenir une copie du rapport de police à classer, car nous n'avons pas reçu cette communication pour le moment. Afin de garantir que vous ne receviez plus de frais à aucun moment, j'ai placé un bloc anti-fraude sur vos informations. Faites-le moi savoir en attendant le dossier de la police.
Merci,
Raphaël
Gestion du service client Segpay
Nice communication, fast responses, willingness to meet my requirements. Everything was resolved to my satisfaction.
I payed and got no messages, refund my money then or give me 18 messages!
Hi Danny,
Please provide me with the specific purchases that you are referencing. You can obtain that information by going to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know.
Thank you,
Raphael
Segpay Customer Service Manager
Probably took me less than 20 seconds to get mine count canceled. Very happy with the set up in performing necessary functions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Johan,
Did you make this request to Segpay or to the merchant? In order to have this granted you need to reach out to them. Also, I see that you were refunded the last charge and this would cause the loss of access. If that is incorrect, please let me know.
Thank you,
Raphael
Segpay Customer Service Manager