SecureBoxOffice.comReviews 248

I phone for 4 tickets & the rep told me each ticket was $122.5 minutes later, I asked for the total. He said the total was $844.76. Then he said he had made a mistake and each ticket was over $200. And there were additional charges of service x 4, and a dowload charge to be able to print out tickets. This place should be investigated by the consumer protection agency because it's usury, and they don't tell you the final price until it's too late. Their customer service practices are a smokescreen.

Purchased four tickets to a live production, the website gave every impression that the price was the total for all four tickets when in fact it was for each ticket! With their obscene handling fee of $508 the four tickets ended up costing me $2,800! The charges were cleverly positioned on the confirmation where it was easy to miss. Didn't find out until I checked my credit card transactions. A sleezy outfit bordering on a scam!

On November I, 2019 used their website "Secure Box Office. Com" to purchase tickets for a 5/******* concert. I went through the process on the website to select and pay for the tix. The final cost of the tickets was not disclosed until after I entered my Amex CC information and the card was charged with out my approval. This is totally inappropriate and illegal. A vendor cannot make a charge to your CC account with out your approval.
I didn't approve of the final price and contacted SBO their answer was that all sales were final. I contacted Amex to dispute the charge. The Amex customer service rep contacted them and was given the answer that all sales were final and Amex didn't get it that the card was charged without my approval. SBO still insists that the final price is disclosed before charging the card. There are many, many complaints similar to this one on this and the BBB site. How do you stop these crooks?

Did not realize the tix were twice as much as they would have been at venue with a $100. Service fee--ONE HUNDRED DOLLAR service fee! This place is a scam. I realized my mistake as soon I saw the total--which was not displayed until AFTER I placed my order. I mean who would think they were paying $200 per ticket to attend a performance at a Texas dance hall?|!?!?! The per ticket price is listed in tiny tiny print. Could not talk to a human beingf--called immediately after my mistaken purchase.

Avoid this site like the plague! I went to purchase tickets from them for a local show in San Diego. Total comes out to 92.00 for six tickets, which is what the venue roughly charges. I hit submit after giving them my CC info. Charge was changed from 92.00 to 706.00. This included a 156.00 surcharge fee. Contacted them and explained what happened. Was told sorry, I should of paid attention and all sales are final. Had to contact my cc company and explain it and finally got someone to listen and reverse the charges. This company is a scam and I have reported them to the BBB. I would give a lower rating if possible.

After my misunderstanding of how resale tickets worked, I called SecureBoxOffice to express concern the tickets were in wrong name and one ticket was missing. I also found these reviews and was concerned after reading so many bad one's. I was surprised that I was able to speak to a real person (twice) and that they reached out to the original purchaser of the ticket to figure out what happened to the missing one. All issues resolved and they were polite and concerned over the phone. Les Mis is tomorrow and I have my three tickets in hand.