SecureBoxOffice.comReviews 248

I received an email notifying me of a cancelled event I purchased tickets for. The email stated I would receive a refund in 2 to 4 weeks. After 5 weeks I contacted them via live chat. I was told they could not give me a date for a refund under the current circumstances with the COVID 19 issue. They explained they have to be refunded in order for me to be refunded.
I made the agreement with Secure Box Office and I expect a refund from them regardless of them getting refunded. Small Claims Court and social media are my only options at this point.

Horrible company do not used them to purchase tickets! I bought 5 tickets for Cirque Du Sole I got my email with confirmation order number so I can print my tickets! When i printed my tickets they indicated a price of $ 135.00 each of course with and additional service charge! When I got my bank statement they billed my card $ 1842. 15 dollars that's crasy! I did file a dispute with my bank they had the nerve to say that the tickets may be above face value! What can I say I got screwed! Dont use these people.

Do you not purchase from this company!
First of all, I am a very positive laid-back person. I normally give a lot of positive reviews. But this one deserves every negative word.
I purchased three tickets for almost $1000 four months ago for Christmas presents. I specifically purchased seats directly in front of the stage.
And Two days before the concert they changed my section and called it an upgrade. To a section that the tickets that not only cost less, but are more on the side of the stage. I spent over an hour and a half emailing and on the phone. And they would not do anything to give me the tickets that I originally purchased.
They offered $100 coupon for my next purchase. That is a laugh! I would never purchase through this company again! I highly recommend that you do not. It has been a very frustrating process!
And sad to say that we will be watching Billie Eilish from the side instead of the front, like we paid for!

Started very good with digital ordering platform. Tanked from there. Delivery not made according to email notification. Well, ok, I'll wait 48 hours as directed. No delivery. Then no less than 6 calls and endless hours on hold. Why? Tickets returned to sender. Sent to BILLING ADDRESS NOT shipping address. Then to WRONG ZIP CODE. Then "tickets are literally here in our office, waiting for (my) call and instructions." Then. Get this: Sent to AR which is Arkansas, not AZ which is where i am in AriZona. Then dont leave (my) housde because the tickets will arrive via overnight delivery THEN. THEN. "NO, Sir, we will NOT CANCEL THE TICKETS OR REFUND YOUR MONEY because its not the date of the event yet." Note: Each service person was friendly and seemed helpful, but this company doesnt give them authority to fix problems. They have you by the short hairs.

Naturally I was in a hurry and wanted to get Vday gifts out of the way. I unfortunately clicked this site which I later noticed had "Ad"
Next to it. Long story short they charged more than 3 times face value. That is their business model. Ultimately I paid over $400 for 4 tickets that would have been about $150 had I coreectly gone to the venues site or true vendor.
This is a DISGUSTING company with an IMMORAL business model.
Buyer beware.

I searched for some concert tickets on google and Secured Box Office was the first site to pop up. I thought this site was the only option available since the tickets sold out fast. However I later learned I could have just gotten them through LiveNation instead. Secured Box Office charged $100 dollars more for my ticket order. The funny thing is that the tickets I purchased from Secured Box Office just happened to be someone elses LiveNation tickets. Upon opening up the ticket transfer email, I get an error message saying that the there is some kind of error. I'm unable to access the tickets.
When calling their customer service all they told me was that they'd send the email again to my secondary email. They couldn't give me an exact date as to when that email would be coming through and even if the email would solve the problem. So I'm sitting here unsure if these tickets will ever come through before the concert actually happens. I'm pretty sure they just lost my tickets and are just placating me because they have no idea what happened to them. They also refused to give me any kind of refund. This site is a SCAM.

The company's business is a SCAM! They price their tickets very high to give their consumers the illusion that they will get their money's worth but in actuality they are selling the most undesirable tickets. I bought tickets for a basketball game from their website that was zone seating. I paid a decent amount of money in hopes that I would receive a seat worth the amount of money I paid for them. When I received the tickets they were in the second to last row with and obstructed view. I went on Ticketmaster and saw that there were front row seats being sold for the same amount of money the I purchased my tickets. I called Secure Box Office customer support and was pretty much mocked the entire conversation. The representative acted like she did not understand the concept of the scam and sarcastically informed me the my complaint will go to upper management. I was able to buy better tickets from another site but it is important to me that no one is ripped off like this again. Please DO NOT PURCHASE FROM SecureBoxOffice.com