SecureBoxOffice.com

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SecureBoxOffice.com

2.3

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SecureBoxOffice.com Reviews Summary

SecureBoxOffice.com has a rating of 2.3 stars from 248 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SecureBoxOffice.com most frequently mention customer service, credit card and full refund. SecureBoxOffice.com ranks 34th among Tickets sites.

service
41
value
41
shipping
30
returns
35
quality
37

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Colorado
1 review
1 helpful vote
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I paid double the retail price from what the venue charged. I will try to dispute my credit card but not sure if that will work. Stay far far away.

Date of experience: April 6, 2019
Washington
1 review
2 helpful votes
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Please do not purchase tickets from this scam. They doubled my ticket price and fees. I don't know who they paid to get 5 star false reviews. I wish I would have done my research first. I've learned an expensive lesson.

Date of experience: April 4, 2019
Florida
1 review
1 helpful vote
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Tickets
April 5, 2019

Took me 1.5 hrs to get registered and find the app. The best experience was agent RICK, very patient with my limited computer skills, found us great seats in our price range. We have tickets on phone now. I hope I remember to take the phone! Thanks again Rick

Date of experience: April 4, 2019
Canada
1 review
0 helpful votes
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Very satisfied. Just hope my tickets arrive on time as this was the first time I have used this service.

Date of experience: March 27, 2019
South Dakota
1 review
0 helpful votes
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Best thing we ever did It was very fast and every thing went so nice. Got the ticket already. We sure will use this firm again when ever we need to get some tickets for something.

Date of experience: March 27, 2019
California
3 reviews
0 helpful votes
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Summer (customer service) was extremely professional and very helpful. She made purchasing tickets for the Michael Buble concert tickets very convenient and easy. A great representative of the company! I certainly would ask for her specfically again next time.

Date of experience: March 22, 2019
Texas
2 reviews
2 helpful votes
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Very helpful and nice
February 5, 2019

They are very helpful and very nice
Will be buying again from here and they now what they are doing and they also give some good advice to see where is best

Date of experience: February 4, 2019
California
1 review
1 helpful vote
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This company may appear legitimate, however, they do not tell you the whole story or answer your questions. They tell you only enough to stay within legal liability. Total disaster and very costly. BEWARE... DON'T USE THEM... FRAUD. Paid for tickets that could not be used. They lied and refused a refund for their fraud, jerked me around. TERRIBLE COMPANY, FRAUD COMPANY.

Date of experience: February 4, 2019
Illinois
1 review
0 helpful votes
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Easy to do
February 4, 2019

I don't know seating at the Fox theater so call metrotix and they help me get good seats at my price point!

Date of experience: February 2, 2019
Missouri
1 review
0 helpful votes
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You did a great job
January 26, 2019

Every thing went all right, thank you Randy. I never did it this way, but i think it will all right

Date of experience: January 25, 2019
Germany
1 review
0 helpful votes
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Ceaser was awesome
January 22, 2019

Thanks ceaser for what you did for us I will definitely ask for you next time that's for sure! He actually tried to help us get a good deal with great seats...

Date of experience: January 21, 2019
Washington
1 review
0 helpful votes
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Top notch
January 21, 2019

Great experience when talking to the personnel. Second time ordering from your agency " Secure Box Office " Thank you "Iris" for all the information and being intune with the customer. For future venues I will be back!
Thank you,
David Major

Date of experience: January 20, 2019
Connecticut
1 review
0 helpful votes
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The gentleman that helped me was knowledgeable. Me, being a senior citizen appreciated his patience.

Date of experience: December 28, 2018
Georgia
1 review
0 helpful votes
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Experience was good and even received a discount. It was quick and I was able to get tickets for the very next day.

Date of experience: December 23, 2018
Canada
1 review
0 helpful votes
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Awesome
December 14, 2018

Josh was great very informative and gave me a Discount on ticket and was on the phone for an hour looking for other deals and pricing

Date of experience: December 13, 2018
Colorado
1 review
0 helpful votes
Follow Darlene T.
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It's been a long time since we purchased concert tickets.
Max and Sophia our grandchildren love Kiss songs. So we
Were very lucky to have Julio Rodriguez guide us through the process.
Plus giving us a discount too. Thanks Darlene & Raymond Taylor

Date of experience: December 7, 2018
Tennessee
1 review
0 helpful votes
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Nice and patient.
December 5, 2018

Thank you, Julio Rodriguez, for taking your time to help me purchase these tickets and for also offering me a small discount. I appreciated your patience and kindness very much! God bless!

Date of experience: December 4, 2018
New York
1 review
1 helpful vote
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When the website of my local theatre did not open up quickly, I called a contact (877) number I found on the second page and got to Secure Box Office. They are pleasant and accommodating while they sell you tickets at a greater price than those the local theatre offers, but as soon as the transaction is complete, they will not respond to calls or emails and live chats. They announce up front that there are no refunds or cancellations, but I called back within minutes of buying their expensive tickets and met a stonewall. I tried their live chat 3 times but they did not respond. My only recourse was to call my credit card company and ask them to stop payment on the transaction. I will hear what happens in a few days. Stay away from Secure Box Office that is nothing short of rapacious. Miriam C. Dow, Buffalo, NY

Date of experience: December 3, 2018
Germany
1 review
0 helpful votes
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Helpful
December 3, 2018

I was satisfied because the Rep. Had another seat available when the first one was taken. Now I am looking forward to requesting their Services each time.

Date of experience: December 2, 2018
New York
1 review
0 helpful votes
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Julio was awesome!
November 27, 2018

The representative Julio Rodriguez was extremely helpful and patient. He was able to explore different options for me to get the best value for my purchase. He left me a satisfied customer.

Date of experience: November 26, 2018