SeatGeekReviews 2,561

I bought Super Bowl LIII tickets from SeatGeek and wanted to sell them AT FACE VALUE from the SeatGeek website as they lead you to believe that you can. The first smack in the face was that you could not resell Super Bowl tickets on SeatGeek. The second smack in the face was that you could not pick up your own tickets until the day before the event. The third smack in the face was that you could not be given your section or seat number until further notice. In other words, you're screwed. One customer service representative actually expressed empathy for the situation while another, in so many words said, 'we got our money so you are SOL. This information is clearly posted on a site separate from where you purchased your tickets.' I say technically correct, BUT THE WRONG THING TO DO! Needless to say, I will NEVER, EVER purchase tickets from SeatGeek again. And I will go out of my way to share my miserable experience with SeatGeek with anyone who cares to listen until the day I die.

PUBLICpublished review 1/23/19
We bought tickets to Panic! At The Disco on seatgeek, made travel arrangements (hotel, gas, food, etc), and took time off of work. When we got to the box office, they told us our tickets were invalid. Apparently, quite a frequent scam, the original owner sold the seats to seatgeek and then requested a refund from ticket master so seatgeek essentially sold tickets that didn't exist. Seatgeek could only guarantee 120% refund which doesn't even compare to what we spent trying to get to the show (all we wanted was tickets which were sold out... there weren't even scalpers selling tickets on the street). I am so disgusted with the service from seatgeek, which people (myself included) thought was a reputable company. When I was told I needed to call customer service, it was nearly IMPOSSIBLE to find their phone number. The whole system seems like a scam. When I tried to leave a review on the sight that gave them high reviews, there was not even an option to give a review, so I'm pretty sure they're paying off a ratings site. I will NEVER buy tickets from seatgeek again since they cannot guarantee your tickets and I strongly urge everyone else to consider looking elsewhere.

I will update this if the outcome changes, but as of right now, I would NOT recommend Seat Geek.

Our 12 year old daughter loves basketball and wants to attend UConn. With UConn being 5 hours away from our home, we checked their scheduled and found that they were playing at Temple, which is much closer to our home (only an hour away). We purchased her tickets as a Christmas Gift through Seat Geek. Unfortunately, due to the weather in our area, the Game date and time got changed. The game was moved up a day. The original game was scheduled for Sunday, January 20 at 1:00 PM and was moved up to Saturday, January 19 at 12:00 PM.

While at the dinner last night, my husband was checking his Sports Apps and saw a score for a UConn v Temple game. Confused, we pulled up the scheduled thinking we made an error and somehow wrote the wrong date down. That's when we found out the game had been moved up a day due to the weather. We understand that the weather is out of everyone's control, but thought that a refund would be offered since we were not aware of the change. AND that it was moved UP a day not rescheduled to a later date.

We called SeatGeek today and my husband spoke with Ian. He claims we were sent an email, which my husband did not receive. AT this time they are not willing to offer a refund. AS our first time using Seat Geek this is completely disappointing and overly frustrating. We are awaiting a call from a Supervisor.

While we are waiting, we did look further into my husband's email account. He did receive an email that went to Spam. It was time stamped for January 18,2019 at 4:55 PM. So we were provided with the information that the game was being moved UP an ENTIRE day with less than 24 hours before the new date and time of the game. Again, we understand that Seat Geek cannot control this change and we understand that UConn and Temple cannot control the weather, but as consumers, we can also not control this and should be refunded the money we spent so we can find another Event to take our daughter to for her Christmas Gift. Hoping this is resolved, but per the conversation between Ian and my husband, it is not looking promising.