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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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SeatGeek sold me two invalid tickets to the Alan Jackson concert. We had to buy two tickets at the box office to get into the concert. SeatGeek won't honor their buyer guarantee policy for invalid tickets. They say they're not going to refund my money. I called them after we had entered the concert with the tickets we bought at the box office. Now they're trying to say I accepted and used replacement tickets from them which is not true. How could they send me replacement tickets if they didn't know about the invalid tickets until after we had entered the concert? They can't get their facts straight and keep trying to get out of refunding my money. This was my first and last time using this dishonest company. Stay away from them and take your business elsewhere.
After purchasing tickets ($163 pp) on SeatGeek because of aa friend, I found a lower price on StubHub ($135 pp and where I usually buy tix and should have this time). I followed their procedures for the price match guarantee and the only response was a form letter with instructions for the price match guarantee. I emailed them requesting clarification and all I got was the same form letter email. After the second request, with the same response, I called and the person told me to resend the request. I did and got the same old email. I called again and got David, who seemed very helpful, as he had me resend my request directly to him. He eventually responded that the screen shot of StubHub did not for the same row as the SeatGeek tickets and therefore would not match the StubHub price. They were NOT paying attention. If they had looked carefully they would have seen that it WAS for the same section and row. I've wasted many hours over two days and my issue is still not resolved. I will NOT be using SeatGeek ever again
Terrible service. Sold tickets on here and was told it would process in 24 hours the. Could take 3-5 business days to process. Well today is day 6 and STILL nothing. Went to my bank and they have no signs of receiving anything from "seatgeek". Everyone just use "TickPick" there's no fees and cheaper prices! Don't use SeatGeek worst service!
I bought 5 tickets showing $14 each but when I paid for them, it added $7.40 per ticket after I checked out. The website is not honest with the actual final price. Not recommended this website.
I got my ticket right away for a great price! This was the best site when I compared the prices of other tickets to this event.
Everything about buying my tickets was Great. Immediately received them electronically and seats at the concert were Awesome!
Quick, Easy, and inexpensive. My son and I had a great time at the game. It was also nice to have the digital tickets on my phone.
This is the only site I buy my tickets for any event. They have a great selection of seats. Convenient to print, or have tickets on phone.
Transaction is always smooth and easy, only wish they pointed out obstructed view seats at Fenway though.
Hi Joey,
Glad you have a mostly great time using our service. Our knowledge of obstructed views comes from the tickets, so if Fenway doesn't feel it is obstructed then they don't put that on the ticket and it doesn't end up noted on our end. That said you are not the first person to mention this and our team is aware and looking at possible solutions to keep our service getting better.
Warm Regards,
SeatGeek CX Team
Bought our tickets and paid more than 70 dollars in fees. Couldn't attend and relisted the tickets for a little less and paid another 20 fee... a bit steep on the fees!
Hey There,
Thank so much for your feedback. We fully recognize fees associated with buying and selling tickets is the worst part of the experience. We work constantly to try to make sure our fees as comparable or better then our competitors when we can. We do use those fees to improve our platform and make sure we can keep providing excellent service.
Given your situation I will reach out directly here to see if we can't find a better resolution.
Warm Regards,
SeatGeek CX Team
Excellent all the way around on everything with SeatGeek. Great seats and pricing.
Very nice experience.
Thanks,
I prefer paper tickets. Requiring people to have cell phones in order to attend events discriminates against the elderly.
Hi Kenneth,
I fully hear and understand your concern here. As more venues and teams move to require mobile ticketing, it can make it more difficult for those who don't have those devices to continue to attend events. Please know the decision a team, venue, or event makes to use mobile ticketing is fully theirs. We just provide tickets in the format the venue is requiring.
Warm Regards,
SeatGeek CX Team
Paid for Kane Brown tickets for my daughters birthday. $121.53 per ticket. Printed them out, they are $50 tickets.
Four tickets through SeatGeek =$486.12
Four tickets at the gate =$200.00
Scalpers!
Hi Jeremy,
SeatGeek is a secondary marketplace, which means it is a place people who have tickets to sell go to list them. Those sellers set their prices and we are a service that connects buyers to these sellers. Sometimes when an event is sold out or at least not available in desirable sections, sellers will price tickets at a level they feel will sell. The price you are seeing on the tickets is the price the ticket cost if bought on the primary market from the box office.
Warm Regards,
SeatGeek CX Team
Tried using the service. It was complicated and hard to use. I never got the tickets and paid close *******@200.00.
NEVER AGAIN!
Earlier this summer, after paying $764 for 4 concert tickets, all I got from seatgeek was a note with 'order details'. It's been 2 months, and I still don't have the tickets. Looks like I have to go on a effen rabbit hunt to find my tickets. Hey Seatgeek, here's a basic equation: When you cash in my $$, you supply me with tickets! $#*!s.
The app doesn't allow purchases of more than one group of tickets at a time. It doesn't allow for reviews of purchase in a "cart." I won't use this site again unless I have to (for Red stars tix).
Hey Stefanie,
Thank you for taking the time to provide this feedback. The more people let us know about features they want the more our team can prioritize bringing those to our platform. Sorry to hear the current experience is not the best yet, and we will keep working to improve.
Warm Regards,
SeatGeek CX Team
Excellent seats and the purchase process was spot on. Overall I plan on purchasing again through SeatGeek
Easy to search an event, fast and adorable. I always use SeatGeek to search up my tickets for different events
Easy search
Great price
Excellent events
Secure and quick download of tickets. My son turned me on to the site and I have repeatedly used them for events that I was interested in. I have also turned on my friends to the site and they love it.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Emhurst,
It sounds like you were searching for tickets with the fees not included in the price. So your tickets were $14 each prior to fees, the additional cost you are mentioning is the delivery and service fees. In the future if you want to avoid the sticker shock at checkout you can toggle our platform to show the prices of tickets with the fees included.
Warm Regards,
SeatGeek CX Team