SeatGeekReviews 2,561

When selecting your seats by section, it will show you the cost for that section. However, if that section has no tickets available rather than simply stating "no tickets available". It auto suggests is a different section without indicating that is what it's doing. I noticed immediately and in less than five minutes Contacted their customer service to be told that I just need to resell them. This is a very unscrupulous business practice. Just indicate there are no tickets available!

I bought two tickets from SeatGeek on Dec. 13,2022 as a Christmas present for my son and his wife, to see Neil Degrasse Tyson in Orlando, on January 6th, 2023. I paid a total of $397.00 for two $89.00 orchestra seats, the remainder of the cost were fees. I 'shared' the tickets on their site with my son. He never received an email as to how to collect the tickets. My tickets were labeled 'Pending' right up until I entered the theater. My son and I spent hours on the phone trying to get a straight answer from SeatGeek's customer service department, who never clarified how we were to collect the tickets, how the tickets could be transferred to my son, or how to present our purchase at the box office. It was the most frustrating and negative experience I ever had over something as simple as collecting two tickets that cost me $3.00 short of $400. In the end, the only way my son could use his gift ticket was for me to accompany him to the theater, instead of his wife, so that I could show the box office my driver's license. Now that I used my daughter-in-law's Christmas present, I need to find her something else that she'd like. Never again! Save yourself the grief and purchase through the theater or Ticket Master. I gave it 1 star only because the lecture was great. But if I could, I'd give SeatGeek a minus 5 star!

Trust the 1-star reviews, not SeatGeek

I placed an order on 12/22/2022 for two very expensive tickets to a Rangers/Tampa hocky game.

I received a confirmation an an email that the tickets would be delivered with 24-48 hours of the event.

The tickets never arrived so I called SeatGeek and was todl the reason I ddid nto get tickets was my credit card was declined.

I called my credit card company and was tols the charge WAS authorized but 12 minutes after a cedit was issued by SeatGeek.

When I called SeatGeek with this infor they told me the truth. They were unable to purchase the tickets they advertised and sold from thier supplier sos they issued a refund.

I get it, things like this can happen. The problem is that they never told me. All they told me is not to worry, because my tickets would come 24-48 hours before the event.

As a result, I now needed to purchase tickets last minute, the day before the event. Prices were now much higher and the selection was very poor.

SeatGeek NEVER told me they had to cancel the order. They lied when i asked why my tickets did not show up, trying to make it to be something that was my fault.

Considering taht buying tickets which will nto be delivered until the day before the event I strongle suggest anyone considering SeatGeek find another ticket supplier.

Horrible experience. No willingness to make things right. Outright lies to cover up thier incompetence.

Ticket seats were very misleading to get you to buy them but you end up with seats that werent even in the area you think you are getting them

SEAK GEEK IS A HORRIBLE SCAM! Stay as far as possible from these scamming scalpers! That is all they are, scalpers. When you buy from them if your tickets are fake, no good, wrong venue from a glitch in their computer, they don't care, because all they do is take tickets from anyone selling them and if it goes wrong, it was the person they were selling tickets for fault and there is not a thing you can do about it. SCAM SCAM SCAM SCAM

RATM cancelled their tour on October 4th of this year. No refund was issued so after a couple weeks I contacted SeatGeek. I explained that the debit card used to make the purchase was no longer active but the checking account associated to that card is still active. They claim they attempted to process the refund but it was denied. I contacted my bank who looked into it and said no such attempts were made. After several attempts to move the process forward I realized I was getting run in circles. Finally after several attempts and providing all of the information requested they claimed they would refund the purchase and send it to my PayPal account by December 21st. Well, it's December 21st and still no refund. At this point I most likely will have to take legal action. They are deceptive. They talk in circles. They claim they are escalating things to other departments but don't. They are literally stealing money from hard working people. Avoid them at all costs.

Seats were not the ones I ordered and charged an extra 600 bucks. They screen capture from other websites.

They took my money, then as I'm walking into the show with my daughter... they took the tickets away that they just sold me. You should have seen my daughters face.

Widespread fraud and this company should be shut down.

I wish I can give them zero stars
I purchased 2 tickets on their website. They send me tickets on different dates
When I contacted them to correct the error, they told me I need to sell the tickets on my own.
They scam you with the wrong ticket, and they tell you it is final go sell it.
I wanted to have a pleasant experience watching a funny play, but ended up scammed frustrated a ripped of $442.96.

NET: DO NOT ASSOCIATE YOURSELF WITH SEAT GEEK!

I ordered 4 tickets to an NHL game on 12/9 (Game is in January). First issue was due to some glitch, the fees (which were outrageous - over 30%) did not show up until after the order was accepted. I immediately contacted their customer service support and they said all sales are final. I explained to them that the sale had not even been fulfilled yet (I had not received my tickets), so they said they would investigate.

In the meantime, I finally received my tickets and they were in a different row than what I ordered. I again contacted customer support to get an update on my cancellation as well as explain to them that the tickets I ordered were NOT what was sent to me. They referred me to their company policy that says they can fulfill tickets within 5 rows of what you ordered.

I once again escalated within their customer support organization, but unfortunately no one ever responded (3 different customer support individuals known as Kurt S, James, and Adriana all promised to get back to me and none of them did).

I am now going down the path of putting a stop on my credit card and showing the bank all the screen shots I took of my order, tickets delivered and the 3 customer support chat sessions.

Ticketmaster has similar tickets to the same game, cheaper price and way cheaper fees that are clearly shown.

Kind of a pain of a process to resell tickets. Big thing is watch when buying so called parking passes for the event. Through seatgeek we were told needed to buy parking pass. We did so at a cost just over $200. Ouch when we arrived at the event. The cost for parking at the location we prepaid for was $30... so at the very least contact the garage or area before paying such a ridiculous amount. Lesson learned on my end

First and last time ever using Seat Geek!

Purchased tickets to Elton John at Dodger stadium through SeatGeek. Had to add the MLB website. Got a message from Seat Geek to accept my tickets. Followed the steps to accept the tickets. Message on app said I had accepted tickets, but they never showed up. You can talk to customer service only on day of event. I spent over 2 hours on the phone and they were never able to help me. I asked for the actual seat numbers and the representative told me she didn't have that information. The ticket person I spoke at at Dodger Stadium said Seat Geek is notorious for reselling tickets. After day of event you can only text with customer service. I tried and kept getting disconnected. I disputed charge with American Express, but Seat geek submitted a screen shot showing that the tickets had been accepted and are rebilling me. They are not responding to any emails. This was on my wife's bucket list so I paid for flights, airfare, hotel and rental car to make this happen. Beware of this company!

I purchased tickets from Seat Geek sucessfully from for years with no issues until 11/19, when i purchased tickets for 11/27 for My Fair Lady at the Buell. While a specific row was not given the "dot"was clearly in the center of Orchestra C which is around row S. 24 hours later and i received the tickets, WW section D in the right rear corner.
I immediately emailed their support team 3 times and requested an exchange or a refund. Pamela finally responded today (LOL) and regrets my frustration? I am surprised they are getting behind a supplier selling fraudulent tickets. Buyer beware as their customer support is non-existent!

Purchased tickets for upcoming Dallas Cowboys game to take my son from Seatgeek and 30 mins later i get an email saying there was an error. Contacted customer support and was told it was my fault and i should review my information my carefully and my address. I have used them prior to this so this was not my first time using them and under my account, secondly then was told it was a known software issue and there was nothing they could do and i would most likely see my money back in 1-3 business days. They then told me i could try to repurchase them again in 24 hours. Why would i try to let them take anther 700 dollars from me again! This company has ethical issues and should not be allowed to buy and sell event tickets. They are scamming customers and holding their money hostage.

They suck. Bought tickets to a Dallas Stars game and never got my tickets. Live chatted with 3 people to get my money back and still haven't gotten a refund. Its been a month since I bought the tickets. It was just a scam.

No REFUNDS - whatsoever. Period.
Though their site boasts several times - 'Ticket returns without the nonsense.' and 'Returnable until (3 days before event) Return your tickets for no extra cost. No questions asked.'
Suspiciously sounds like you get your money back - right? Wrong.
What they don't tell you (though SeatGeek love to repeat over and over after you have an issue) is it is in the 'terms'.
I bought 2 tickets yesterday and need two more. The response from customer service was 'hmmm'. Apparently that was an unusual request at a ticket seller! The procedure took forever, involved setting up accounts with Ticketmaster, swapping, transferring, all very confusing. It was then I realized a refund was off the table. Now, I didn't want to do any business with them, at all for conning me. I asked to speak to a rep and they told me 24-48 hours before someone could contact me. The show I am trying to get tickets for could be sold out by then, or prices increased. I called their bull on the 24-48 hour and woe and behold, I suddenly get told I will be transferred. My rep was Christian. The case is still pending...

UPDATE:
After 3 days of calling, chatting and sending emails I finally got to speak to a supervisor. Literally spent hours on the phone. I'd hate to work for SeatGeek as all supervisors seem to be in very 'important' meetings 24 hours a day and don't have time to address my issue! Seriously.

After all was said and done, they offered me a pitiful $20 toward my $900 worth of ticket purchases for inconvenience.

The Final Kicker - As I was searching through my emails for SeatGeek correspondence (regarding this case) I came across a three year old email. Back then I had purchased tickets from SeatGeek and they screwed me on the seat location. I was literally at the back row, far corner with a pillar in front of me. The seats were not allocated when I bought them and were supposed to be in one of several sections with great views. They lied then and I vowed never to use them again, but completely forgot. Arggggg. Being screwed twice proves they are a horrible company. Beware. Go elsewhere.
I am contacting their CEO. He is either privy and complicit or - I hope would be horrified to hear what is going on in his ranks - and do something about it.

Scam. Do NOT use this company. They sold tickets to a concert that did not even exist and it is even still listed on their website to an alec benjamin concert on 12/31/22. The Ryman auditorium confirmed this is not (and never was) a real concert. Also the artist website does not list this date. We purchased tickets and they will not respond to my repeated requests to refund the money. Nuts. I will be filing a lawsuit to expose the fraud and will attempt to make it a class action for all of us that have been wrongly done. This is crazy...how on earth are they still a company.

The first time I bought a ticket from Seat Geek everything went really smooth, I went for a second time to buy another ticket and my ticket was either stolen or the seller made it unavailable even though I had already bought it. They don't have a reliable phone number or email so there is no way to contact them. They said they gave me a refund for my ticket as a promo code on the app and when I went to use it to buy another ticket the code was invalid. For tickets that I just bought I had asked for a refund to use my previous promo code and they put my $600 into another promo code that I could use and that was invalid as well. So now I am down $740 and now way to use the money.