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The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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Product was delivered precisely as ordered an promised. I have ordered from SD Bullion several times before and have always had correct orders and delivered as promised.
After chatting with service rep about login problem, was able to place order without issues and delivery was on time.
Five out of five stars. You give more than your customers purchase. I've purchased for three years, and have never waited longer than five days for delivery. Most times I received my purchase within three days. Excellent service.
NO worries, excellent updates, BEST price, great packaging... I always review and compare to, at least, three other merchants.
I have ordered from SD Bullion, only... because the other vendors are not as economical nor as clear regarding what to expect in the purchase, service and delivery processes..
Received order in a timely manner and completely satisfied with product received. Will continue to use SD Bullion as my go to source.
Great products, excellent security and privacy of package delivery.
Postage could be a bit cheaper but otherwise very satisfied with transaction.
Great price and quick delivery. I have bought from them many times, never am I disappoint in any part of the transaction.
They operate as a good witness to their faith. I have used them for many years and have always been satisfied with the product and service.
Was one silver dime short, but no big deal when you order 1000.
Well packed and coins were all good.
I have been using sd bullion for about 9 months. I cannot be happier with their low premiums, easy to navigate web site and shipping. I will continue to use this dealer.
It always take a couple of days for you to ship items out. The transit is not a problem but if you could ship them out faster.
They are far cheaper than my local shops and have a larger selection. I normally buy whatever they have the cheapest for silver. I will say I bought my majority of silver from SD with few exceptions. Wish there were other faster ways to send money that would not cost extra like sending a check by mail or need to go to the bank. All in all they work great for me. Very happy.
Goods received thank you safe and sound :) as usual!
Says I have to say it in at least 100 characters!
Cheapest G and S around and good service.
Simon L
Typically, my orders are shipped very quickly. This particular time I ordered and the silver spot price started to slowly drop the next day, and slowly dropped days after. Coincidentally, my order was in "processing" status for a week til the spot price flatlined. Then, my order was filled and shipped. Coincidence? I hope so, as I've been pretty happy with SD Bullion. If this happens again I'll go with my secondary supplier...
There should be a way of submitting payments which would guarantee the receipt thereof and still be as convenient, fast, and easy as using a credit card! Why can't customers using a debit card get the same low price as those writing a check? Sending money through Zelle is amazingly easy! That would be a great option!
I love simple, low cost and fast. Thank you for the service, I have shared my experience with others and more to come!
I have always purchased my gold and silver from SDBullion. Fast and discrete turn around through the mail. Highly recommend!
... awesome. Their website is easy to navigate and order from. Prices are very good too. Delivery is quite fast and track as well. One year ordering from them, no problems at all. Please keep it going. If anything I wish they had e-check.
The after hours ordering online is not the greatest, but usually after struggling with it for about an hour I can finally get my order through. Most of the time. I still have not been able to correct my phone number though. Actually I correct my phone number each time I go in, but it does not stay corrected. It is always the same old wrong number when I come back.
I have been dealing with SD Bullion for about 9 Mos. Only small quantities of gold coins and 1oz bars but have found they always have the lowest prices compared to the other bullion dealers, they don't bother you with phone calls like the others and they have great customer service when needed which is the sign of a great company in my opinion. Thanks SD
Answer: Company charged me $50 fee because I filed credit card chargeback on the order that didn't arrive. Below is customer service message to me. Since when did company charge consumers $50 fee for filing a chargeback? I filed claim on BBB to resolve the issue. We received a charge back for this 07/09/2019. Since you were unwilling to follow our process for a lost packagewhich would have been much faster than filing a charge back a month lateryour account has been suspended indefinitely and a balance of $50 to cover fees imposed on us because of this unnecessary charge back is due.
Answer: We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible! Please let us know if there is anything we can do to make your experience with us better!
Answer: We ship fully insured via USPS, UPS, or FedEx. The default shipping option would be selected by the shipping team in accordance with our insurance policies and efficiency. Most, but not all, of our orders ship with a signature required. However, you can rest assured all of our orders are fully insured. If you want to be guaranteed a signature, we do offer the ability to add it on, it would be $4.95 for the signature plus $14.95 for our expedited shipping. We offer FedEx or USPS.
Answer: When will Gold price go back to $300/oz - seems as reasonable a question as many others (:}
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...

