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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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This is picture looks like somebody opened it up before they stuck it in the bubble wrap
And then stuck it in the other envelope before mailing it
And now bring me the post office for opening the package and tearing open my coin roll
I received my package in the mail in the seal envelope and a sealed bubble wrap amazing how none of the bubbles were popped
Only to find it inside the two packages was a torn open coin roll and all the coins in numerical order almost
Will the manager from SD bullion
Said they wouldn't ship anything that was torn it had to happen in transit
The way this coin roll was tore open it looked like somebody had searched the coins and put them all back there almost in numerical order
I sent another message to Will pretty much he called me a liar in the process
I called them on the phone and they wouldn't connect me with somebody that could actually fix this issue
A higher up that had the ability to look into it a little further
the accusation of a federal crime to a federal employee from SD bullion
The smile on my face quickly turned into a frown when I saw my torn opens what looked like to be searched coin roll
I won't
I WON'T DO BUSINESS WITH THEM AGAIN
THE APPARENT DISHONESTY THAT I HAVE SEEN AND LET'S PASS YOU DOWN THE LINE SO YOU'RE COMPLAINT ISN'T DEALT WITH PROFESSIONALLY
SD BOY ON YOU GET A
" ZERO"
IN MY RATINGS I HAVE TO MARK A
" 1"
KARMA
I've used SD Bullion for some time now. I have been completely satisfied with the ease of purchase, helpful employees and great service.
Hello Curtis,
Thank you for taking the time to leave a review. We truly value your feedback, and are happy to hear that so far you have been satisfied with our service and products! If you have anything that you would like to see improved at SD Bullion, please let us know by emailing us at [email protected] or calling our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback,
SD Bullion Customer Service
SD Bullion is not my only silver shop, however, it is on the top of my watchlist when It comes to buying any precious metals. I have always been satisfied with whatever product I have purchased and always been happy with the price and the service. Great people to do business with.
Hello James,
Thank you for taking the time to leave a review. We truly value your feedback, and are happy to hear that so far you have been satisfied with our service and products! If there is anything we can do to better your experience here at SD Bullion, please let us know by emailing us at [email protected] or calling our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your input,
SD Bullion Customer Service
Over the past few years, I have been on again, off again, in precious metals - mostly local - acquisitions. I decided to try online shops. This is my first order from SD Bullion, placed mid-July. To be clear, I also placed "first" small orders at various other dealers to compare and contrast the transactional elements as a buyer. I will say that SD delivered excellence, per their reputation, on every metric important to me: price, quality, speed, ease of use, and customer service email followup. SD will be an important and regular part of all my future PM considerations.
Hello Curtis,
Thank you for taking the time to leave a review. We truly value your feedback, and are happy to hear that so far you have been satisfied with our service and products! If there is anything we can do to better your experience here at SD Bullion, please let us know by emailing us at [email protected] or calling our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your input,
SD Bullion Customer Service
If you look at the market price it is 0.10 to 0.20 +/- higher than the actual spot price on there site. They inflate the actual prices on the market.
You can check it out for yourself. (SI: CMX) real time.
They tell you they base prices on global markets. 1 market I know. You are NOT fooling anybody that knows. If they lie about that how can you trust them?
Hello Tim,
Thank you for taking the time to leave us a review.
The spot price we use for trades is a blended mix containing futures contract prices and global spot rates. With increased market volatility, there will be a slight variance in spot prices between different websites. Regardless, our customers enjoy the lowest prices online.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I was very happy with the support I received before & after the purchase. I updated immediately on the progress of my shipment. The items were as described and in great condition.
Hello Steven,
Thank you for taking the time to leave us a review!
We are happy to hear you are satisfied with our customer service and the products. We truly value your feedback, and we appreciate your business. If there is anything we can do to better your experience with us, please let us know!
Best,
SD Bullion Customer Service
The shipment was running late, but that wasn't the problem with this company. I told them that I could not get FedEx shipments to the house because no one is home at the time that they deliver. The closest FedEx pickup location for me is in 55 miles away. Guess how they shipped my order? That's right FedEx. And to beat it all, I contacted customer service the day before, discussed with a representative my situation, and they assured me that my package would be mailed United States Postal Service, which the post office is only 3 miles from my house, and I could pick up after work. The following day, I received a FedEx delivery notice via text. I was lied to by SD Bullion. They may be one of the cheaper bullion dealers, but their customer service is lacking on a grand scale. Don't plan on ordering from them ever again. Worst company ever. Don't waste your time or money.
Hello Dewayne,
Thank you for taking the time to leave us a review.
SDBullion offers both expedited and standard shipping services. The standard shipping is free with orders over $199, and the expedited service is a $12.95 charge. This expedited service also allows customers to select between USPS and FedEx, which cannot be done if the other shipping method is selected. If the standard shipping option is selected, orders will ship through either FedEx or USPS. Regardless, all orders will ship fully insured.
If you would like to provide your order number or phone number so we can investigate this call, we'd be happy to look into this. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I ordered and received a beautiful silver bar. I got a great product at a great price. The proclaim liberty bar is unique, historical and beautiful.
Hello Luke,
Thank you for taking the time to leave us a review!
We are happy to hear the proclaim liberty bar is to your liking! These tend to be good options when people are looking for lower premium items, but are also interested in a specific design. We truly value your feedback, and we appreciate your business. If there is anything we can do to better your experience with us, please let us know!
Best,
SD Bullion Customer Service
THESE GUYS ARE CROOKS, DO NOT EVEN LOOK AT THEIR WEBSITE! Looked into buying gold coins with them, I wanted to see the bottom line price after all the blah blah which required me entering an order online... I put that I would do the transaction with a bank wire, nothing was given to them other than my phone number and email... As suspected, the total came out to be about $50 per coin over what they quoted when I entered the order so I decided to not purchase... A week later I start getting emails and phone calls from them saying if I don't pay the $18,200 and buy the coins, that there would be over $1000 in order cancelation fees. I told them they are being crooked pirates and I would for sure do no business with them, promising to not pay a penny... They then told me I could only pay $200 as a special offer to close the account... I will do everything I can to overturn anything they turn in on my credit, but I will never pay for services not rendered just because they put hidden disclaimers and unscrupulous hidden rules on their order forms..
Hello Don,
Thank you for taking the time to leave us a review.
According to our phone recordings, you called and spoke to a manager on the phone today 07/26/2022 and denied ever placing an order with us. That this order was fraudulent. Upon learning that information, we had our fraud and AML prevention team look into the information from the order, and verified that all the information tied directly to you.
Another manager called you back today 07/26/2022, in order to explain our findings to you, and offer you another chance to either pay for your purchase, or cancel it and pay for the cancellation fees.
Cancellation fees are an industry standard among online bullion dealers. Our cancellation fees are listed in our Terms of Use where we outline our policies when you submit an order with us.
This order was not cancelled until the second call with the second supervisor, after he had spoken to you. The supervisor explained the options we had available for you, however you refused to work with us, and started to scream inappropriate language at the supervisor, the call ended with you screaming profusely and hanging up the phone.
Given the circumstances, we cancelled the order and sent you the invoice that you received for the cancellation fees. We attempted multiple times to convince you to keep your order that you placed with us and fulfill your contract, but with no success.
You may contact a member of our bullion team, they will work with you in order to resolve your open cancellation fees. A member of our team can be reached at 1-800-294-8732. They are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback!
Sincerely,
SD Bullion Customer Service
I don't know why SD Bullion is charging me a cancelation fee & threatening to turn me over to a collection agency? I I didn't lock I'm anything. Thanks Chris G. Email: *******@hotmail.com
Hello Chris,
Thank you for taking the time to leave us a review.
Cancellation fees are an industry standard. Every online bullion dealer will have some kind of cancellation policy. Because we operate in a live market, once an order is submitted it becomes a locked trade. An order cannot be submitted until the customer clicks the box agreeing to the terms of use. Your products are moved out of our inventory and held for you, and we hedge our price based off the market price at the time you submit your order.
Per our Terms of Use, any cancellations must be filed via telephone during normal business hours. Our customer service team will evaluate any request to cancel an order on a case-by-case basis. If you give our bullion team a call, they will work with you in order to resolve your open cancellation fees! A member of our team can be reached at 1-800-294-8732. They are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
While looking at there web site for 1 gram gold bars random selection they show 3 different 1 gram gold bars in certified packages and 1 not in a certified package as if to show you what it would look like I thought, I brought 4 thinking I would get 4 certified random packages but i got 4 bars not in certified packages so I called to no availed, the pictures show 1 bar without certified package and that what they sent I said the pictures are misleading, he said the citified are more but they are all shown together with the same price, MISLEADING. Also the two day shipping I paid extra for is misleading after reading the fine print it is only after the items are shipped which took a total of several days when i got notified of shipping it was 2 days after, should have not paid 12.95 for 2 day shipping. While looking at pictures and thinking that is what you are getting and I didn't, and calling someone who didn't even show any care. I will not but from SD Bullion any more, read the whole section and look carefully There Pictures are misleading. Les
Hello Leslie,
Thank you for taking the time to leave us a review.
I apologize if there was any confusion. The description for this item does indicate the following in the description found on the product page: "These 1 gram gold bars are various mints and brands, however, they are still guaranteed to have pure gold with a variety of packaging and designs. These generic designs on the bars are minted from a variety of different manufacturers that are located around the world. The designs on the obverse and reverse will be dependent on the producing mint. These bars are not guaranteed to have certified or assay provided."
The random design bars have lower premiums because there is no specification on what will be received, aside from the guarantee that these are pure gold bars.
When selecting a shipping option during checkout, each method has a "once shipped" annotation beside it. Prior to shipping, we must process payment and prepare the order. Once a payment processes, orders ship within 1-3 business days. After this timeframe, expedited shipping would be enacted.
Thank you for your feedback!
Sincerely,
SD Bullion Customer Service
I recently made an order with SD Bullion, and gave them specific guidance on when to ship my order as I was out of town for 2 weeks. They shipped my order immediately despite my request, and my order was returned back to them by FEDX since no one was home to sign for it. To make matters worse, they have now CANCELLED my order, and have charged me a $632 "adjustment" fee. When I called them about this issue, the "manager" refused to acknowledge any fault on their part. What really irked me is that he refused to let me talk with his Supervisor or ask his supervisor to call me back as I requested. I have made at least 5 orders with them over the last 2 years, but that will be my last one.
Hello Eric,
Thank you for taking the time to leave us a review.
Prior to the adjustment fee, customers are contacted through phone and email in regard to reshipping the order or receiving a refund. If the order is returned, the total apart from the market loss will be returned. The deduction is necessary because your products are moved out of our inventory and held for you, and we hedge our price based on the market price at the time you submit your order. Because there was no response to our emails and calls in regard to the reshipment, this order was returned and refunded, less the restocking fee.
I do apologize if our customer service did not meet expectations when explaining this situation. If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Package still hasn't arrived a month later. Asked sender to contact UPS and see why package has been held up. The customer service representatives flat refused 3x times. I contacted the UPS International and they hadn't even included contact information which is why package has been stuck in warehouse for over month. They are not willing to ensure packages arrive to receiver with no issue. Avoid this company at all costs.
Hello James,
Thank you for taking the time to leave us a review.
When this package went through customs, UPS needed additional information from the customer in order to have it delivered. We were unable to contact UPS directly to release this hold because they require personal customer information that is not collected by SDBullion. However, we reached out to UPS requesting they contact you in regard to this additional information!
If there are any additional complications with this order, we'd be happy to help. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback,
SD Bullion Customer Service
After spending $5k on silver I was charged a cancellation fee for an order my bank messed up on. Customer service agent Jeremy literally argued with me and tried to talk over and down to me instead of being helpful. Worst customer service ever. I even made a $1300 order after the cancellation and ZERO cancellation fees showed up. They they sent it to collections without trying to help me first or notice me through my account log in. You can't even pay this collection fee online through your account log in. Makes no sense. Jeremy should be fired.
Hello Cameron,
Thank you for taking the time to leave us a review.
Cancellation fees are an industry standard and are accepted when agreeing to our Terms of Use. Because we operate in a live market, once an order is submitted it becomes a locked trade. Your products are moved out of our inventory and held for you, and we hedge our price based on the market price at the time you submit your order. Any order that remains unpaid outside of payment terms as described in SD Bullion Payment Policies is eligible for cancellation and may be sent to collections.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Do not buy.
Read the fine print about canceling your order. BEFORE you agree to purchase. YOU ARE ON THE HOOK IF YOU SUBMIT YOUR ORDER! No take backs. No free cancellations. RUN!
Hello Tracy,
Thank you for your feedback!
Cancellation fees are an industry standard. Most online bullion dealers have a cancellation policy. We operate in a live market, and once you submit the order you are agreeing to purchase those metals. We then hold your product and lock in your price in order to guarantee the price stays the same for you. We are removing the inventory from our live inventory, and holding it for your order, as we wait for the payment.
We go over these cancellation fees when placing the order over the phone. When placing an order on our website we have these policies outlined in our terms of use.
We appreciate your feedback, if we can help with anything else please do not hesitate to call a member of our bullion team!
Sincerely,
SD Bullion Customer Service
I have been purchasing precious metal from SD bullion for 3 years now never had an issue I am completely satisfied I will continue to give them my business
This company is a Joke. They do Not communicate, or Care when there is an issue. They just bury their head in the sand. Very unresponsive, or caring! I'm through doing business with SD Bullion, period!
Hello Mark,
Thank you for the feedback!
If you would like to provide additional information so our team can help you, please email us at [email protected], or call us at 1(800)294-8732. Any member of our bullion team would be happy to assist you with your matter.
Sincerely,
SD Bullion Customer Service
Rather long time period between order payment and shipment, even if you pay extra for 2-day service. Email questions are not always responded to. And for some reason, they charge sales tax on shipping and handling. Even when your state specifically exempts such charges. Not sure why their performance has slipped, but apparently is has.
I was really surprised by that quality of the bullion and how discreet the packaging came my first time experience was easy and a good investment. I'll definitely be back for more. Thanks
March 14th, 2022 Verified purchase
Couldn't send the Money in the mail on time and got letters of 167$ charging customers for "market loss" and fees. Wish the very small letter with the timeline about market loss was in the order email or in a place where you can see it better on their confusing website.
Hello,
Thank you for leaving us your feedback!
We have payment timelines for each payment type we offer. Postal money orders need to be postmarked within 72 business hours and received within 7 business days after your order is placed. Funds typically process within 3-5 business days of deposit.
If for any reason you needed to update the payment method on your order, you can do so by calling our customer service at 1(800)294-9732.
Cancellation fees are an industry standard. Because we operate in a live market we along with other online bullion dealers have cancellation fees if an order is cancelled. You can review those in our Terms of Use on our website.
If you have any additional questions or if there's anything else we can assist you with, please do not hesitate to call our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for supporting us by purchasing your gold, and silver from SDBullion.com!
Sincerely,
SD Bullion Customer Service
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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Hello Darrell,
Thank you for taking the time to leave us a review.
I do apologize that the packaging for these coins got torn during shipment. Occasionally, a coin roll may be broken while in transit due to the handling of a package. Please be assured that SD Bullion would not initially send a coin roll that has been broken. The packaging also does not add any value to the coins, and these would resell at the same rate as another coin roll. Regardless, we would be happy to continue working on a resolution if you send us an email at sales@sdbullion, or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service